ProBusinessTools Review - why 4.6 stars?

Shlomi Lavi / updated: Mar 28, 2022

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What is ProBusinessTools?

ProBusinessTools is a cloud-based service management software designed to streamline business processes and to help companies perform excellent customer service. The software can help companies to secure a competitive edge by performing better customer service and strengthening client’s satisfaction. Users can manage a company’s man power perfectly using this software’s timely-driven job and service scheduling modules.

Prosite Business Solutions, the company behind ProBusinessTools,has been offering business management software to help companies since 1998. The company provides live scheduled management solution to companies of all sizes and more than 200 companies are currently using their service. The Arizona-based Corporation is known for providing live scheduled management solution with quality support and training.

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Who is it best for?

ProBusinessTools is great for companies of all sizes starting from Fortune 500 companies to national brand retailers. The service management solution offered by this company can be used by companies involved with construction, engineering services, call center, electricians, internet tech services, HVAC companies, plumbing, painting contractors, satellite sales and installation, security, welding and telecommunication. MPITelco, Green Dot Limited and Circuit City are some of the clients of ProBusinessTools.

Main features and functionalities

ProBusinessTools works as a bridge between the manufacturer or retailer, the subcontractor or technician and most importantly the customer. The software offers technician management, scheduling, work order and inventory features with mobile dedicated apps to let you manage things on the go.

The order management tracking feature can help you to monitor all the work orders easily and store them in one place where you can search, schedule, edit or complete orders. The sales tracking part of the software can help you to track sales, update sales data and create reports.

The software also offers a technician management section with features like searching for technicians, editing them by group, ranking or department, checking coverage area and the number of techs in a region. The scheduling section of the software can help you to ensure all your employees are providing calendar-driven service and you get to keep track of them by using hour availability, project calendar and scheduling features. The software is web-based and also offers a mobile dedicated app so you get to manage everyth

What is the actual cost?

The cost of license starts at $45 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for ProBusinessTools. You can also find here pricing information from ProBusinessTools's website.

Pros

• ProBusinessTools can handle schedule complex work orders more efficiently comparing to other similar tools
• ProBusinessTools is very user-friendly, flexible and comes with lots of useful features
• The customer support of ProBusinessTools is knowledgeable and always ready to help
• The equipment tracker and PO system works great comparing to other similar tools
• The service management solution offers mobile dedicated app for iOS and Android devices

Cons

• ProBusinessTool’s 24/7 live phone support is only available for PBT Enterprise plan users
• ProBusinessTool’s pricing plans are costly comparing to other similar service management tools
• The invoicing process of ProBusinessTools takes a lot of time comparing to other tools
• The mobile dedicated app is buggy and doesn’t offer most of the required features
• The software doesn’t support open API to offer more flexibility to users

How it stacks up?

Access a head to head analysis of ProBusinessTools vs alternative software solutions.

Frequently Asked Questions (FAQs)