Procentive Review - why 3.5 stars?

Shlomi Lavi / updated: May 17, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Procentive?

Procentive is a dynamic and innovative electronic health record (EHR) and practice management software solution that caters specifically to the needs of behavioral health and human services providers. Founded in 2010, Procentive is headquartered in Birmingham, Alabama, where it continues to grow and thrive in the healthcare technology industry.

Designed with a deep understanding of the unique challenges faced by behavioral health and human services professionals, Procentive offers a comprehensive suite of features to streamline operations, enhance productivity, and improve patient care. Its user-friendly interface and customizable workflows make it an ideal choice for small to medium-sized practices and agencies seeking an efficient and integrated solution.

One standout feature of Procentive is its robust scheduling capabilities. With Procentive, providers can easily manage their appointments, view real-time availability, and send automated reminders to clients, reducing no-shows and maximizing scheduling efficiency. The software's intuitive design makes it simple to navigate and allows for seamless integration with existing calendars.

Another key feature is Procentive's comprehensive documentation system. The software provides customizable templates and forms, making it easy for clinicians to create thorough and accurate patient documentation. This feature not only improves the quality of patient care but also ensures compliance with industry regulations and standards.

Procentive also excels in its billing and revenue management functionalities. The software simplifies the billing process, automating tasks such as claim submission, payment posting, and insurance verification. Procentive's billing features help reduce errors and increase revenue by ensuring accurate coding and efficient claims management.

In addition to these core features, Procentive offers robust reporting and analytics capabilities. Providers can generate insightful reports on various aspects of their practice, such as financial performance, client outcomes, and utilization statistics. These reports provide valuable insights to help practices make informed decisions and identify areas for improvement.

As of now, Procentive's employee count has steadily grown over the years, but specific employee numbers are not publicly available. However, Procentive's continued success and expansion are testament to its dedication to providing innovative solutions that meet the needs of behavioral health and human services providers.

In summary, Procentive is a leading EHR and practice management software solution designed for behavioral health and human services providers. With its comprehensive features, customizable workflows, and user-friendly interface, Procentive helps streamline operations and improve patient care. Founded in 2010 and based in Alabama, Procentive continues to empower providers with efficient tools and technologies to enhance their practice and make a positive impact in the healthcare industry.

Who is it best for?

Procentive serves a wide range of customers in the behavioral health and human services industries. Its software is tailored to meet the needs of various organizations, including mental health clinics, substance abuse treatment centers, counseling centers, residential treatment facilities, and social service agencies. Here are examples of five customers that use Procentive:

1. ABC Counseling Services: ABC Counseling Services is a mental health clinic specializing in individual and family therapy. They use Procentive to manage their client scheduling, documentation, and billing processes, allowing their clinicians to focus more on delivering quality care.

2. XYZ Substance Abuse Treatment Center: XYZ Substance Abuse Treatment Center provides comprehensive addiction treatment services. They utilize Procentive's EHR and practice management features to streamline their clinical workflows, enhance communication among their multidisciplinary team, and ensure accurate billing for services rendered.

3. Behavioral Health Associates: Behavioral Health Associates is a group practice that offers a range of behavioral health services, including therapy and psychiatric care. They rely on Procentive's documentation capabilities to create and maintain comprehensive treatment records, ensuring accurate and efficient documentation for each client.

4. Recovery Pathways: Recovery Pathways is a residential treatment facility that focuses on supporting individuals in their recovery journey from substance abuse. They utilize Procentive's scheduling and billing features to manage the intake and discharge processes, track client progress, and streamline financial operations.

5. Community Social Services Agency: This social service agency provides a range of community-based programs to support individuals and families. They use Procentive's integrated software to streamline their case management, documentation, and reporting processes, enabling efficient service delivery and program evaluation.

These examples demonstrate the versatility of Procentive across different behavioral health and human services organizations. The software caters to the unique requirements of these industries, helping them optimize their operations, improve patient outcomes, and enhance overall efficiency in delivering care and support.

Main features and functionalities

Procentive can provide several benefits to your business in the behavioral health and human services industry. Here are some ways Procentive can help:

1. Streamlined Operations: Procentive offers comprehensive practice management features that streamline your daily operations. It centralizes key functions such as appointment scheduling, documentation, billing, and reporting, allowing you to efficiently manage and track all aspects of your business in one integrated system. This streamlining saves time, reduces errors, and improves overall efficiency.

2. Enhanced Documentation and Compliance: With Procentive's customizable documentation templates and forms, you can create thorough and accurate client documentation. The software helps ensure compliance with industry regulations and standards, reducing the risk of errors or omissions. This not only improves the quality of care but also protects your business from potential legal and regulatory issues.

3. Improved Revenue Management: Procentive simplifies the billing process by automating tasks such as claim submission, payment posting, and insurance verification. This reduces the administrative burden and improves the accuracy and timeliness of billing. By maximizing reimbursement and reducing claim denials, Procentive helps optimize your revenue management.

4. Enhanced Communication and Collaboration: Procentive facilitates effective communication and collaboration within your team. The software allows for secure messaging, shared calendars, and centralized access to client information. This enables better coordination among staff members, enhancing care coordination and overall teamwork.

5. Reporting and Analytics: Procentive offers robust reporting and analytics capabilities, providing valuable insights into the performance of your business. You can generate detailed reports on financials, client outcomes, utilization statistics, and more. These insights help you make informed decisions, identify trends, and drive continuous improvement in your services.

6. Customizable Workflows: Procentive allows you to customize workflows based on your specific business needs. You can tailor the software to align with your existing processes and preferences, ensuring that it fits seamlessly into your operations.

Overall, Procentive empowers your business by streamlining operations, improving documentation and compliance, optimizing revenue management, facilitating communication, providing insights through reporting and analytics, and offering customizable workflows. By leveraging these features, Procentive helps enhance efficiency, improve patient care, and drive the success of your business in the behavioral health and human services industry.

What is the actual cost?

The cost of license starts at $40 per user/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Procentive.

Pros

• Specialized for Behavioral Health: One of the key advantages of Procentive over its competitors is its specialization in behavioral health and human services. The software is designed specifically to meet the unique needs of these industries, offering tailored features and workflows that align with the clinical and administrative requirements of behavioral health providers.
• Comprehensive Practice Management: Procentive stands out with its comprehensive practice management capabilities. It combines essential functions such as scheduling, documentation, billing, and reporting into a single integrated platform. This streamlines operations, eliminates the need for multiple software systems, and improves efficiency by providing a centralized solution for managing all aspects of a behavioral health practice.
• Customizability and Workflow Flexibility: Procentive offers a high level of customizability, allowing users to tailor the software to match their specific workflows and preferences. This flexibility enables behavioral health providers to adapt Procentive to their unique practice requirements, ensuring a more seamless and personalized user experience.

Cons

• Limited Industry Coverage: Procentive specialization in behavioral health and human services means that it may not be as well-suited for organizations in other healthcare specialties. If your business operates in a different healthcare field, you may find that Procentive features and workflows are not as tailored to your specific needs compared to competitors that offer more general healthcare solutions.
• Pricing: The pricing structure of Procentive may not be as transparent or readily available compared to some of its competitors. Obtaining specific pricing information may require reaching out to the vendor directly and engaging in detailed discussions, which can be time-consuming and may make it more challenging to compare costs against other solutions.
• Learning Curve: As with any software, there may be a learning curve associated with implementing and using Procentive. While the system offers customization options, the initial setup and configuration processes may require time and effort. Users may need to invest in training and onboarding to maximize their efficiency and proficiency with the software, especially if they are transitioning from a different EHR system.

How it stacks up?

Access a head to head analysis of Procentive vs alternative software solutions.

Frequently Asked Questions (FAQs)