PureCloud Review - why 4.1 stars?

PureCloud Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Call Center -> PureCloud review
Ranking:Ranked 53 out of 240 Call Center systems
Company: Interactive Intelligence Group
Pricing: starts at $75 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: PureCloud pricing, PureCloud alternatives
Shlomi LaviShlomi Lavi / updated: Sep 28, 2022

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What is PureCloud?

Genesys is a call centre software designed as an online tool with which businesses can connect phones, chat, email, and social pages seamlessly. The software allows users to create fluid Customer conversations across voice and digital channels, enabling them to anticipate and understand customer issues before they heighten. In addition, it allows integration with CRM tools for adding context to customer experience.

Some of the key features of Genesys are Customer self-service, inbound routing & outbound campaigns, workforce management, and reporting & analytics. The software is developed by Genesys, a computer software company with a workforce of over 6,000 employees. The company was founded in 1990 and is headquartered in Daly City, California, United States. The company was named Leader in the 2018 Market Share Analysis by Gartner.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $75 per month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for PureCloud. You can also find here pricing information from PureCloud's website.

Pros

  • Ease of setting the infrastructure to run all departments and different brands
  • Genesys is stable and operated on fast servers
  • The developers take in suggestions through the idea labs section and implement them if possible
  • It has a lot of options and customization tools for integration

Cons

  • Updates often come with bugs in some aspects of the system
  • Call duration calculation needs improving

How it stacks up?

Access a head to head analysis of PureCloud vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
PureCloud
ITQlick rating
4.1/5
Score
80/100
Pricing
4/10
License pricing
$75 per month
Functionality
15
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

PureCloud is ranked 53 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of PureCloud is 4.1 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, PureCloud makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access PureCloud on your mobile/smart phone.

What should we ask during a demo session?

Differences between PureCloud and alternatives?

The most popular alternatives to PureCloud in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - PureCloud VS Call Center Software alternatives.

Is PureCloud right for you or your business?

Genesys is ideal for business enterprises of all sizes. The software is developed for implementation in various industries, some of which are information technology & services, fashion, and manufacturing. Some notable users of the software are Microsoft, SINGAPORE AIRLINES, and TechStyle Fashion Group.

List of categories

Communications
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Video Conferencing
VoIP
Call Center
Call Center Workforce Management
Call Tracking

List of features

Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
Call Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.