PureCloud Review - why 4.1 stars?
Compare PricingITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> PureCloud review |
Ranking: | Ranked 53 out of 240 Call Center systems |
Company: | Interactive Intelligence Group |
Pricing: | starts at $75 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | PureCloud pricing, PureCloud alternatives |
Shlomi Lavi / updated: Sep 28, 2022
Some of the key features of Genesys are Customer self-service, inbound routing & outbound campaigns, workforce management, and reporting & analytics. The software is developed by Genesys, a computer software company with a workforce of over 6,000 employees. The company was founded in 1990 and is headquartered in Daly City, California, United States. The company was named Leader in the 2018 Market Share Analysis by Gartner.
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Table of Contents
What is PureCloud?
Genesys is a call centre software designed as an online tool with which businesses can connect phones, chat, email, and social pages seamlessly. The software allows users to create fluid Customer conversations across voice and digital channels, enabling them to anticipate and understand customer issues before they heighten. In addition, it allows integration with CRM tools for adding context to customer experience.Some of the key features of Genesys are Customer self-service, inbound routing & outbound campaigns, workforce management, and reporting & analytics. The software is developed by Genesys, a computer software company with a workforce of over 6,000 employees. The company was founded in 1990 and is headquartered in Daly City, California, United States. The company was named Leader in the 2018 Market Share Analysis by Gartner.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $75 per month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for PureCloud. You can also find here pricing information from PureCloud's website.Pros
- Ease of setting the infrastructure to run all departments and different brands
- Genesys is stable and operated on fast servers
- The developers take in suggestions through the idea labs section and implement them if possible
- It has a lot of options and customization tools for integration
Cons
- Updates often come with bugs in some aspects of the system
- Call duration calculation needs improving
How it stacks up?
Access a head to head analysis of PureCloud vs alternative software solutions. ITQlick rating
Score
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4.1/5
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Frequently Asked Questions (FAQs)
Is PureCloud right for you or your business?
Genesys is ideal for business enterprises of all sizes. The software is developed for implementation in various industries, some of which are information technology & services, fashion, and manufacturing. Some notable users of the software are Microsoft, SINGAPORE AIRLINES, and TechStyle Fashion Group.List of categories
Communications
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Video Conferencing
VoIP
Call Center
Call Center Workforce Management
Call Tracking
List of features
Blended Call Center
Call Conferencing
Call Queue Management
Call Recording
Call Center
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.