Purecloudengage Review - why 4.1 stars?
Compare PricingITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Purecloudengage review |
Ranking: | Ranked 33 out of 240 Call Center systems |
Company: | Genesys |
Pricing: | starts at $75 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Purecloudengage pricing, Purecloudengage alternatives |
Shlomi Lavi / updated: Mar 11, 2022
Some key features of Genesys software are workforce management, interactive dashboards, collaboration tools and customer self-service. Genesys company was founded in 1990, currently headquartered in Daly City, California, United States, but it has offices in several cities and countries including Canada, Argentina and Mexico. The company has a workforce of over 5000 employees in over 100 countries. Genesis was named a leader in the 2020 CCaaS Magic Quadrant by Gartner.
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Table of Contents
What is Purecloudengage?
Genesys is a contact centre software that helps businesses to have a good view of all customers, interactions and call agents across all locations and channels. With this software, businesses can give their customers options to be contacted via call, SMS, chat, or email. Being a contact centre platform, Genesys ensures that tasks or calls are assigned to the most appropriate contact agent; this means that businesses can monitor each employee performance or ability. Also, it brings all employees together across different channels, tools and campaigns.Some key features of Genesys software are workforce management, interactive dashboards, collaboration tools and customer self-service. Genesys company was founded in 1990, currently headquartered in Daly City, California, United States, but it has offices in several cities and countries including Canada, Argentina and Mexico. The company has a workforce of over 5000 employees in over 100 countries. Genesis was named a leader in the 2020 CCaaS Magic Quadrant by Gartner.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $75 per month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Purecloudengage.Pros
- The software IVR feature works perfectly, and it is easy to set up
- Ease of communication among employees
- Voicemails and calls are easily transferred
- The software interface is user friendly
Cons
- Sometimes, getting a comprehensive analysis on tickets can be a bit difficult
- The phone routing system for sales needs improvement
How it stacks up?
Access a head to head analysis of Purecloudengage vs alternative software solutions. ITQlick rating
Score
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Frequently Asked Questions (FAQs)
Is Purecloudengage right for you or your business?
Genesys software is suitable for small, medium and large-sized businesses across industries such as advertising & marketing, financial services, transportation and telecommunication.List of categories
Predictive analytics
Reporting
Auto Dialer / Predictive Dialer
Call Recording
CRM
Call Center
Customer Service
Feedback Management
Help Desk
Self-Service Portal
Email search
Campaign Management
List of features
Dashboard
Reporting
Campaign Management
Lead Management
CRM
Customer Experience Management
Web Analytics
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Call Center
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.