Purecloudengage Review - why 4.1 stars?

Purecloudengage Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Call Center -> Purecloudengage review
Ranking:Ranked 33 out of 240 Call Center systems
Company: Genesys
Pricing: starts at $75 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Purecloudengage pricing, Purecloudengage alternatives
Shlomi LaviShlomi Lavi / updated: Mar 11, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Purecloudengage?

Genesys is a contact centre software that helps businesses to have a good view of all customers, interactions and call agents across all locations and channels. With this software, businesses can give their customers options to be contacted via call, SMS, chat, or email. Being a contact centre platform, Genesys ensures that tasks or calls are assigned to the most appropriate contact agent; this means that businesses can monitor each employee performance or ability. Also, it brings all employees together across different channels, tools and campaigns.

Some key features of Genesys software are workforce management, interactive dashboards, collaboration tools and customer self-service. Genesys company was founded in 1990, currently headquartered in Daly City, California, United States, but it has offices in several cities and countries including Canada, Argentina and Mexico. The company has a workforce of over 5000 employees in over 100 countries. Genesis was named a leader in the 2020 CCaaS Magic Quadrant by Gartner.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $75 per month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Purecloudengage.

Pros

  • The software IVR feature works perfectly, and it is easy to set up
  • Ease of communication among employees
  • Voicemails and calls are easily transferred
  • The software interface is user friendly

Cons

  • Sometimes, getting a comprehensive analysis on tickets can be a bit difficult
  • The phone routing system for sales needs improvement

How it stacks up?

Access a head to head analysis of Purecloudengage vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Purecloudengage
ITQlick rating
4.1/5
Score
82/100
Pricing
4/10
License pricing
$75 per month
Functionality
28
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Purecloudengage is ranked 33 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Purecloudengage is 4.1 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Purecloudengage makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Purecloudengage on your mobile/smart phone.

What should we ask during a demo session?

Differences between Purecloudengage and alternatives?

The most popular alternatives to Purecloudengage in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Purecloudengage VS Call Center Software alternatives.

Is Purecloudengage right for you or your business?

Genesys software is suitable for small, medium and large-sized businesses across industries such as advertising & marketing, financial services, transportation and telecommunication.

List of categories

Predictive analytics
Reporting
Auto Dialer / Predictive Dialer
Call Recording
CRM
Call Center
Customer Service
Feedback Management
Help Desk
Self-Service Portal
Email search
Campaign Management

List of features

Dashboard
Reporting
Campaign Management
Lead Management
CRM
Customer Experience Management
Web Analytics
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Call Center

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.