QueueMetrics Review - why 4.5 stars?

Shlomi Lavi / updated: May 16, 2022

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What is QueueMetrics?

QueueMetrics is a call center software developed as a call center monitoring platform for controlling, measuring, and improving all facets of a call center. The embedded system monitor enables users to track hours worked, as well as agent productivity, conversion rates, ACD, sales targets, payroll, and IVR & music-on-hold events. Also, the software generates inbound & outbound campaign statistics for monitoring of processes in real-time.

The key features on QueueMetrics are live remote monitoring of calls, scheduled reporting, WebRTC softphone, and real-time wallboard mode. The software is a product of Loway SA, an information technology and services company with a workforce of about 10 employees. The company was founded in 2005 and is based in Stabio, Ticino, Switzerland.

Who is it best for?

The typical customers include the following business size: Large business.

What is the actual cost?

The cost of license starts at $500 per year. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for QueueMetrics. You can also find here pricing information from QueueMetrics's website.

Pros

• The custom reports are flexible with various filter options
• Accessibility and listening to call logs is made quick and easy
• The real-time view is complete and helpful
• Workflow is smooth with no hassles or server downtime on QueueMetrics

Cons

• The system wallboard could use some improvements
• The login session expires when the software is left idle for a period of time

How it stacks up?

Access a head to head analysis of QueueMetrics vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is QueueMetrics right for you or your business?

QueueMetrics is fit for large-sized organizations but can be used by smaller businesses as well. It is designed for the management of call centers. Some of the business enterprises using the software are Evariste Systems, Onecell Holdings, and Aramex International.