Radian6 2019 Review

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Last updated: Apr 02, 2019

Radian6 Review

ITQlick rating
(3.4/5)

Start up, Small business, Medium business, Large business

Radian6 is a cloud-based social media monitoring & analysis that offers automated tracking of conversations across various online channels from websites to social media.

  • Categories :

    • Social Media
    • Customer Care
    • Monitoring

What is Radian6? Updated: Apr 02, 2019

Radian6 is a cloud-based social media monitoring & analysis that offers automated tracking of conversations across various online channels from websites to social media. It is a brand monitoring tool that helps to listen and follow web mentions of a business, brand, keywords, and gain insights which enable users to engage in relevant conversations.

Radian6 software is now a product of SalesForce.com after it bought it in March 2011. The software targets organizations that are actively present on social media platforms and who have teams managing the various social media campaigns and accounts.

Apart from actively searching online for sales & marketing opportunities, the software can also be used for brand protection. It contains an admin & permission-based feature that enable different users to be given predefined access levels and team management capacity.

Radian6 Average Rating -

The rating of Radian6 is 3.4 stars. The rating is based on ITQlick expert review

Radian6 Typical Customers

Radian6 is proves to be an efficient tool for all business organizations. If you are a start-up organization, then Social listening feature of Radian6 can be a great asset if you are look for managing your social reputation. Radian6 covers every mention of your search query from over millions of blogs, comments, public platforms like Facebook and Twitter.

Radian6 Features

It all starts with listening. You can hop on to the Radian6 dashboard and pick a set of keywords related to your search query and you can search in over a 100 million search sources. You can also cut into the analysis feature where you can sort out the search results more. You can drill into the trends in the conversation with its graphic representation where hovering over a spike would tell you directly what people are talking about your company, product or industry.

Radian6 does not end up with ‘listening’. It also allows you to engage in the conversations related to you company or product in the same channel that the customers are using and respond in real-time.

Radian6 is integrated with Salesforce with which you can easily turn-in the information right into your social profile for your customers. It also showcases a summary dashboard which shows demographics, influencers and other key features. Building a strong foothold of your brand, in the market, becomes easy with Radian6.

Radian6 3 Pros

  • Good at Comprehensive data analysis
  • Ability to cover maximum sources is
  • Gives Direct source of ‘mention’

Radian6 2 Cons

  • No Smartphone app
  • Two interfaces with different platforms: Engagement Console –Desktop app, Radian6 Dashboard- Web based

Radian6 Alternatives

The two main competitors of Radian6 software include ReviewTrackers and Likeable Local software. ReviewTrackers software is a cloud-hosted social media marketing and reputation management solution tailored for companies of every size whereas Radian6 is a cloud-based social media monitoring & analysis also for businesses of every size.

Radian6 software is now a product of SalesForce.com while ReviewTrackers software is built and sold by ReviewTrackers Company. Both ReviewTrackers and Radian6 platforms offer customer support and Business Hours and through online channels. Training in both platforms is through Live Online, documentation, Webinars, and on-site sessions.

Likeable Local software is a cloud-based social media account management platform that offers an automated content publishing solution but in comparison, Radian6 is a cloud-based social media monitoring & analysis solution.

Likeable Local software is designed by Likeable Local Company while Radian6 is a product of Salesforce.com. The two solutions support their users through online and Business Hours channels. Training in the two systems is via documentation, Live Online, Webinars and on-site sessions.

Radian6 Pricing Information

Price- Onetime payment: $600 per month gives you unlimited coverage. Platforms- Desktop, Cloud

Radian6 demo

25 questions to ask the vendor on Radian6 demo

Is Radian6 the right software for me?

Radian6 software is built to provide small size, medium and large-market businesses with a social media monitoring & analysis solution. It is ideal for organizations that are actively present on social media platforms and who have teams managing the various social media campaigns and accounts. The platform covers businesses in diverse industry verticals which include retail, manufacturing, service agencies, financial services and more.

Radian6 Categories

Social Media
Customer Care
Monitoring

Specifications

Company:
Address: Salesforce.com Inc, Market Street, San Francisco, CA
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems:

Radian6 Features

Business Content Sharing
Publishing Social Content
Social Analytics
Social Customer Care
Social Sales

Radian6 Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Radian6
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
8
Fit small business
Fit medium business
Fit large business
Software review
Zapier
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$15 Per month/user
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Hootsuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$20 Per month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
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Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.2/10
License pricing license pricing (if provided by the software vendor)
$10 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Televerde
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review