Radian6 Review - why 3.4 stars?

Radian6 Review
ITQlick Score: 92/100
ITQlick Rating: (3.4/5)
Pricing: 4.8/10 - average cost
Category: Social Media Management -> Radian6
Ranking:Ranked 1 out of 243 Social Media Management systems
Company: Salesforce.com
Pricing: starts at $600 per license
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: Radian6 pricing, Radian6 alternatives

Shlomi LaviShlomi Lavi / updated: Jul 15, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Radian6?

Radian6 is a cloud-based social media monitoring & analysis that offers automated tracking of conversations across various online channels from websites to social media. It is a brand monitoring tool that helps to listen and follow web mentions of a business, brand, keywords, and gain insights which enable users to engage in relevant conversations.

Radian6 software is now a product of SalesForce.com after it bought it in March 2011. The software targets organizations that are actively present on social media platforms and who have teams managing the various social media campaigns and accounts.

Apart from actively searching online for sales & marketing opportunities, the software can also be used for brand protection. It contains an admin & permission-based feature that enable different users to be given predefined access levels and team management capacity.

What is Radian6 rating? ()

The rating of Radian6 is 3.4 stars out of 5 and the total score is 92 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Radian6's typical customers?

Radian6 is proves to be an efficient tool for all business organizations. If you are a start-up organization, then Social listening feature of Radian6 can be a great asset if you are look for managing your social reputation. Radian6 covers every mention of your search query from over millions of blogs, comments, public platforms like Facebook and Twitter.

Is Radian6 the best Social Media Management?

Radian6 is ranked 1 out of 243 software in their category (Social Media Management systems).

What are their main features and functionalities?

It all starts with listening. You can hop on to the Radian6 dashboard and pick a set of keywords related to your search query and you can search in over a 100 million search sources. You can also cut into the analysis feature where you can sort out the search results more. You can drill into the trends in the conversation with its graphic representation where hovering over a spike would tell you directly what people are talking about your company, product or industry.

Radian6 does not end up with ‘listening’. It also allows you to engage in the conversations related to you company or product in the same channel that the customers are using and respond in real-time.

Radian6 is integrated with Salesforce with which you can easily turn-in the information right into your social profile for your customers. It also showcases a summary dashboard which shows demographics, influencers and other key features. Building a strong foothold of your brand, in the market, becomes easy with Radian6.

What are Radian6's pros? (3 Pros)

  • Good at Comprehensive data analysis
  • Ability to cover maximum sources is
  • Gives Direct source of ‘mention’

What are Radian6's cons? (2 cons)

  • No Smartphone app
  • Two interfaces with different platforms: Engagement Console –Desktop app, Radian6 Dashboard- Web based

Who are their main alternatives?

The two main competitors of Radian6 software include ReviewTrackers and Likeable Local software. ReviewTrackers software is a cloud-hosted social media marketing and reputation management solution tailored for companies of every size whereas Radian6 is a cloud-based social media monitoring & analysis also for businesses of every size.

Radian6 software is now a product of SalesForce.com while ReviewTrackers software is built and sold by ReviewTrackers Company. Both ReviewTrackers and Radian6 platforms offer customer support and Business Hours and through online channels. Training in both platforms is through Live Online, documentation, Webinars, and on-site sessions.

Likeable Local software is a cloud-based social media account management platform that offers an automated content publishing solution but in comparison, Radian6 is a cloud-based social media monitoring & analysis solution.

Likeable Local software is designed by Likeable Local Company while Radian6 is a product of Salesforce.com. The two solutions support their users through online and Business Hours channels. Training in the two systems is via documentation, Live Online, Webinars and on-site sessions.

What is the cost of Radian6?

The cost of license starts at $600 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Radian6

What should you ask Salesforce.com during a demo session? (65 questions)

Schedule a demo with Radian6 and access 65 must ask questions for the vendor while watching Radian6 in action.

Is it the right software for you?

Radian6 software is built to provide small size, medium and large-market businesses with a social media monitoring & analysis solution. It is ideal for organizations that are actively present on social media platforms and who have teams managing the various social media campaigns and accounts. The platform covers businesses in diverse industry verticals which include retail, manufacturing, service agencies, financial services and more.

Radian6's list of categories:

Social Media
Customer Care
Monitoring

Radian6's list of features:

Business Content Sharing
Publishing Social Content
Social Analytics
Social Customer Care
Social Sales

Radian6 Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Radian6
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
$600 per license
Functionality
8
Compare
Televerde
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
3
Adobe
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$50 per user/month
Functionality
8
Review
SocialRank
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$24 per month
Functionality
3
LeadManager
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$60 per user/month
Functionality
21
Author
Shlomi Lavi - admin

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.