Remedy 9 Review - why 4.1 stars?

Shlomi Lavi / updated: Mar 02, 2022

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What is Remedy 9?

Remedy 9 by BMC is a software under the IT service management (ITSM) category developed for those who are on the go. The program allows users, particularly IT staff, in making improvement with the productivity of the company through provision of detailed reports, nice-looking visualizations, and other ITSM features in combination with the elements of social media.

Who is it best for?

BMC’s Remedy 9 is designed to be used for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and ITSM.

Main features and functionalities

Remedy 9 is designed for mobile use with emphasis on people-centric user experiences. The software is designed to be intuitive and lets users engaged with the latest technology in order to become more productive. Also known as Remedy IT Management Suite, the Remedy 9 can make the users productive with formless ticket entry, uses the best-practice reports, KPIs and the latest TIL® v3-aligned processes, all in out of the box. It is also integrated with the IT operations management in minimizing incident volume and speeding up of problem resolution.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Remedy 9.

How it stacks up?

Access a head to head analysis of Remedy 9 vs alternative software solutions.

Frequently Asked Questions (FAQs)