Reply.ai Review - why 3 stars?

Reply.ai Review
ITQlick Score: 86/100
ITQlick Rating: (3/5)
Pricing: 4/10 - average cost
Category: AI: Chatbots -> Reply.ai
Ranking:Ranked 4 out of 12 AI: Chatbots systems
Company: Reply.ai
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Reply.ai pricing, Reply.ai alternatives

Shlomi LaviShlomi Lavi / updated: Feb 04, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Reply.ai?

Reply.ai is a conversational artificial intelligence software that helps businesses to automate conversations without compromising customer experience. It ensures that businesses offer customized and instant service to their customers by answering all their questions quickly. Irrespective of time zones, Reply.ai enables businesses to provide 24/7 support for all their customers. The software also helps users to deflect frequently asked questions, allowing the support team to pay more attention to other issues requiring human dealings.

Some of this software significant features are automate chats, ticket deflection, chat deflection, and support volume management. The Reply.ai was acquired by Kustomer Inc. on 19th January 2021. Kustomer was founded in 2015, and it is headquartered in New York, United States. The company has a workforce of about 51-200 employees.

What is Reply.ai rating? ()

The rating of Reply.ai is 3 stars out of 5 and the total score is 86 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Reply.ai's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Reply.ai the best AI: Chatbots?

Reply.ai is ranked 4 out of 12 software in their category (AI: Chatbots systems).

What are Reply.ai's pros? (4 Pros)

  • The software has a user-friendly interface
  • It enables users to improve customer experience
  • Reply.ai guarantees businesses 24/7 support to their customers
  • It helps to deflect support volume on every digital messaging channel

Who are their main alternatives?

Popular alternatives to Reply.ai: Kasisto, Octane AI, Golem.ai, MindMeld, Zero AI, Orbit.ai, Zoom.ai, Meya, Chatfuel, Smartly.ai. The full list of competitors can be found here.

What is the cost of Reply.ai?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Reply.ai

What should you ask Reply.ai during a demo session? (65 questions)

Schedule a demo with Reply.ai and access 65 must ask questions for the vendor while watching Reply.ai in action.

Is it the right software for you?

The software is fit for small, medium and large-sized businesses in industries like retail, healthcare and e-commerce. Reply.ai is used by several companies including Glovo, ThredUp, Glossier and Sweetgreen.

Reply.ai's list of categories:

AI: Chatbots
eCommerce

Reply.ai's list of features:

Chat
eCommerce

Reply.ai Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Reply.ai
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
86/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
4
Compare
Kasisto
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
7
Octane
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
88/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
10
Review
Golem.ai
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
5
MindMeld
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
5
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.