Request Tracker - Top Competitors (Jun 2022)

Request Tracker Review
ITQlick Score: 62/100
ITQlick Rating:
Pricing: 4.6/10 - average cost
Category: Customer Service -> Request Tracker review -> Request Tracker competitors
Ranking:Ranked 35 out of 46 Customer Service systems
Company: Best Practical Solutions, LLC
Pricing: starts at $125 per feature/month
Typical customers: SMBs
Platforms: Desktop
Links: Request Tracker review, Request Tracker pricing guide
Shlomi LaviShlomi Lavi / updated: Jun 02, 2022

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Request Tracker vs. Alternatives in 2023

Zentrack and Zoho BugTracker are the competitors of Request Tracker. Zentrack comes with customizable work flow, Unicode support, custom fields and plugin API features. However, the software doesn’t offer dynamic document integration and SLA features like other similar tools.

Zoho BugTracker comes with Unicode support, multiple project support, partial text search, custom fields and customizable workflow features. However, the software doesn’t offer test planning integration and plugin API features like other similar tools.

Request Tracker alternatives - for small & large Business

Here are the top 4 alternatives to Request Tracker that are worth checking out: Customer Thermometer for SMBs, Zoho Support for large size business, Kayako Fusion for growing companies, and PushManager for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Request ...
ITQlick rating
3.5/5
Score
62/100
Pricing
4.6/10
License pricing
$125 per feature/month
Functionality
8
Best for SMBs
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Best for Enterprise
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Growing
Kayako F...
ITQlick rating
3.3/5
Score
80/100
Pricing
3.2/10
License pricing
$60 per agent/month
Functionality
26
Free version
PushManager
ITQlick rating
4.5/5
Score
52/100
Pricing
5.2/10
License pricing
$29 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.