Revelation Core Review - why 4.5 stars?

Shlomi Lavi / updated: Mar 19, 2020

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What is Revelation Core?

Revelation Core is a web based help desk and account management service for your business. The software was designed by YellowFish Software, LLC, headquartered in Oxford, United Kingdom. The software offers a lightweight and intuitive help desk solution encompassing all essential aspects of customer support.

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Who is it best for?

The help desk services of the software are most suitable for medium businesses, although there is no restriction of industry. For small business it might get a costly option and for big businesses the software does not have extensive enough features.

So if you are running a medium business and want to implement a reliable web based customer support service, you can benefit from Revelation Core. You can customize various aspects of the software for the specific needs of your business.

Main industries and sectors in which Revelation Core has been deployed include education, retail, information technology, finance and others. The support enjoys a customer base of thousands of users around the world.

Main features and functionalities

The complete browser based operations of the software mean that you are free from any extra installation, resulting in reduced cost of implementation. Customers only need to log in from any browser to access the system and use it.

Main functionality of the software consists of such features as billing & invoicing, customer survey, reporting, workflows, and self service portal. You also have the facilities of asset management, email integration and ITIL compliance. Additionally, the software also supports multi-site operations if your company is operating over several branches.

The ticket monitor mechanism of the software organizes the tickets in different groups and queues which the administrator can view on the home page. Revelation Core offers customization of fields, templates and tables.

What is the actual cost?

The cost of license starts at $49 per month. ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Revelation Core.

Pros

• In addition to help desk and customer support, the software also offers a few management and finance features.
• The software offers customization of templates, tables, and fields.
• Ticket Monitor feature of the software allows more organized and streamlined management of oncoming customer support tickets.
• You have the facility of multiple levels of end user classification.
• Four levels of categorization are available for incoming tickets. These levels can be customized according to your specific business needs.

Cons

• Revelation Core does not offer any multi-language and multi-currency support.
• Customization options of the software do not include customization of backgrounds, fonts, images, and buttons.
• There is no facility of mobile integration on Revelation Core.
• The software does not offer any CRM and API integration capabilities.
• Two important features of contract management and service level agreements are missing on the software.

How it stacks up?

Access a head to head analysis of Revelation Core vs alternative software solutions.

Frequently Asked Questions (FAQs)