Richmond ServiceDesk Review

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Last updated: Feb 11, 2020

Richmond ServiceDesk Review

ITQlick rating
(4/5)

Starting from $35 per user/month

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool...

  • Categories (4/16):

    • Banking CRM
    • Casino CRM
    • Customer Support
    • Feedback Management

Shlomi Lavi / updated: Feb 11, 2020

What is Richmond ServiceDesk?

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool, users will have easy time viewing assets, rating incidents, viewing the closed requests and even HTML formatted knowledgebase articles.

Average Rating -

The rating of Richmond ServiceDesk is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.

Features

As a service desk tool, Richmond Service Desk offers users with user-friendly, modern web interfaces. Users can also organize and configure this software to their liking. Main product features include templates for email and incident/service, resource calendars, knowledge base, tracking, maintenance andsearch-as-you-type CMDB that comes with the asset discovery. It also has integrated ITIL modules and customizable customer service portal.

Competitors & Alternatives

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool, users will have easy time viewing assets, rating incidents, viewing the closed requests and even HTML formatted knowledgebase articles. Typical customers The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM. Features As a service desk tool, Richmond Service Desk offers users with user-friendly, modern web interfaces. Users can also organize and configure this software to their liking. Main product features include templates for email and incident/service, resource calendars, knowledge base, tracking, maintenance andsearch-as-you-type CMDB that comes with the asset discovery. It also has integrated ITIL modules and customizable customer service portal. Alternatives Possible alternatives for Richmond Service Desk are: Freshdesk, OTRS Business Solution and Zendesk.

Richmond ServiceDesk Pricing Information

The cost of license starting from $35 per user/month. The experts at ITQlick has reviewed Richmond ServiceDesk pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Richmond ServiceDesk in action

Richmond ServiceDesk Categories

Banking CRM
Casino CRM
Customer Support
Feedback Management
Healthcare CRM
Help Desk
Insurance CRM
Pharmaceutical CRM
Self-Service Portal
Survey Software
Ticket Management
ITIL

Specifications

Company:
Address: Haslemere GU27 2AB, United Kingdom
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

Richmond ServiceDesk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
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Hosting
On premise and Cloud
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Fit medium business
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