Richmond ServiceDesk Review - why 4 stars?

Shlomi Lavi / updated: Jun 08, 2022

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What is Richmond ServiceDesk?

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool, users will have easy time viewing assets, rating incidents, viewing the closed requests and even HTML formatted knowledgebase articles.

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Who is it best for?

The Richmond Service Desk software can be utilized for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field customer support and services and CRM.

Main features and functionalities

As a service desk tool, Richmond Service Desk offers users with user-friendly, modern web interfaces. Users can also organize and configure this software to their liking. Main product features include templates for email and incident/service, resource calendars, knowledge base, tracking, maintenance andsearch-as-you-type CMDB that comes with the asset discovery. It also has integrated ITIL modules and customizable customer service portal.

What is the actual cost?

The cost of license starts at $35 per agent/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Richmond ServiceDesk. You can also find here pricing information from Richmond ServiceDesk's website.

How it stacks up?

Access a head to head analysis of Richmond ServiceDesk vs alternative software solutions.

Frequently Asked Questions (FAQs)