Richmond Supportdesk Review - why 4 stars?

Shlomi Lavi / updated: Sep 19, 2022

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What is Richmond Supportdesk?

Richdesk is a helpdesk software designed to help companies provide supports to their remote customers and employees. The software enables users to access their office PC using their phones, PCs or laptop. Richdesk allows users to share screen, making them be in total remote control of devices and services. Being a helpdesk software, Richdesk allows businesses or users to provide support from any device, perform routine remote management and conduct system administration tasks.

The major features of Richdesk are; screen sharing, remote management, inventory scans and facilities management. The software is powered by Richmond Systems, a British software vendor that has been in business for 35 years. The company was founded in 1984 and is located in Haslemere, Surrey, England. Richmond Systems or Richdesk has a workforce of 11-50 employees.

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Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $34.11 per agent/month. ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for Richmond Supportdesk. You can also find here pricing information from Richmond Supportdesk's website.

Pros

• Users can create customized portals for each customer
• It allows administrators to control log-in attempts
• Richdesk software provides dashboard filter criteria for customer service teams
• The software helps to save time by automating processes

How it stacks up?

Access a head to head analysis of Richmond Supportdesk vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Richmond Supportdesk right for you or your business?

The software is fit for all business sizes from large, medium to small-sized businesses across industries like healthcare, financial services, education and hospitality. Some users of this software are Ocram IT, Tuffnells Parcel Express, Downing Town Area School District and Karbon homes.