RightNow CX Review

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Last updated: Aug 25, 2019

RightNow CX Review

ITQlick rating
(4.3/5)

Small business, Medium business, Large business

RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologi...

  • Categories (4/15):

    • CRM
    • Casino CRM
    • Complaint Management
    • Customer Engagement

Shlomi Lavi / updated: Aug 25, 2019

What is RightNow CX?

RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologies, the software is now a product of Oracle Corporation headquartered in California, United States.

Average Rating -

The rating of RightNow CX is 4.3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The software is a viable product for all business sizes and in a wide range of industries. Customers of the software come from all major industries including financial services, sales and retail, automation, 3rd party logistics, transportation, communication, and government institutions etc.

Features

Marketing and sales automation features offered by RightNow CX include social media management, email marketing, mailing list management, contact history, referral tracking, contact management, customer database, lead management, and lead tracking.

The software also offers analytical and productivity services of custom graphs and charts, customizable dashboards, sales forecasting, data import and export, and time tracking. It features forecasting customization, user interface customization, template customization, and field-level security.

RightNow CX 3 Pros

  • RightNow CX offers customization of user interface, dashboards, forms, and data fields.
  • The software allows the import and export of data in various popular data formats.
  • For enhanced security, RightNow offers the creation and management of user groups with different levels of security.

RightNow CX 2 Cons

  • Marketing automation features of RightNow CX do not include the features of campaign dashboard, campaign management, and product catalog.
  • The software lacks the analytical features of custom graphs and charts and sandbox environment.

Competitors & Alternatives

Two noteworthy alternatives of RightNow CX are LogicBox CRM and Velocify. LogixBox, in addition to the services offered by RightNow, also offers the features of campaign dashboard, campaign management, multi-channel marketing, product catalog, billing & invoicing, territory management, custom graphs and charts, and multi-currency capabilities.

Velocify, compared to RightNow, does not offer the services of mailing list management, referral tracking, and contact management. On the other hand, it offers the extra services of campaign dashboard, campaign management, document management, and security admin profiles. Customization capabilities are similar on both solutions.

RightNow CX Pricing Information

The experts at ITQlick has reviewed RightNow CX pricing and gave the software a total cost of ownership (TCO) rating of 10 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching RightNow CX in action

RightNow CX Categories

CRM
Casino CRM
Complaint Management
Customer Engagement
Healthcare CRM
Help Desk
Insurance CRM
Lead Generation
Mac CRM
Mobile CRM
Online CRM
Small Business CRM

Specifications

Company:
Address: Oracle Corp, Oracle Parkway, Redwood City, CA
Website:https://cx.rightnow.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

RightNow CX Features

Customer Service
Marketing Automation
Sales Automation

RightNow CX Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
RightNow
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
NetSuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$129 per user/month
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Base
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
NeonCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
amoCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review