Oracle Service Cloud Review - why 4.3 stars?

Shlomi Lavi / updated: Dec 16, 2022

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What is Oracle Service Cloud?

Oracle Service Cloud is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by Oracle the software is now a product of Oracle Corporation headquartered in California, United States.

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Who is it best for?

The software is a viable product for all business sizes and in a wide range of industries. Customers of the software come from all major industries including financial services, sales and retail, automation, 3rd party logistics, transportation, communication, and government institutions etc.

Main features and functionalities

Marketing and sales automation features offered by Oracle Service Cloud include social media management, email marketing, mailing list management, contact history, referral tracking, contact management, customer database, lead management, and lead tracking.

The software also offers analytical and productivity services of custom graphs and charts, customizable dashboards, sales forecasting, data import and export, and time tracking. It features forecasting customization, user interface customization, template customization, and field-level security.

What is the actual cost?

ITQlick pricing score is 10 out of 10 (10 is most expensive). Access ITQlick pricing guide for Oracle Service Cloud. You can also find here pricing information from Oracle Service Cloud's website.

Pros

• Oracle Service Cloud offers customization of the user interfaces, dashboards, forms, and data fields.
• The software allows the import and export of data in various popular data formats.
• For enhanced security, RightNow offers the creation and management of user groups with different levels of security.

Cons

• Marketing automation features of Oracle Service Cloud do not include the features of a campaign dashboard, campaign management, and product catalog.
• The software lacks the analytical features of custom graphs and charts and sandbox environment.

How it stacks up?

Access a head to head analysis of Oracle Service Cloud vs alternative software solutions.

Frequently Asked Questions (FAQs)