RingCentral Contact Center Review

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Last updated: Feb 02, 2020

RingCentral Contact Center Review

ITQlick rating
(4.3/5)

Starting from $99.99 per user/month

RingCentral Contact Center is a comprehensive call center management software that can be accessed in the cloud, scalable and an end-to-end communication solution.

  • Categories (4/10):

    • BI & Analytics
    • Analytics
    • Automatic Call Distribution (ACD)
    • Call Monitoring

Shlomi Lavi / updated: Feb 02, 2020

What is RingCentral Contact Center?

RingCentral Contact Center is a comprehensive call center management software that can be accessed in the cloud, scalable and an end-to-end communication solution.

Average Rating -

The rating of RingCentral Contact Center is 4.3 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.

Features

RingCentral Contact Center offers users with a multi-channel contact center platform in which they are given freedom in the way to interact with their customers. The platform also offers native support for voice, web chat, SMS, email, and fax, with the option to add social media. It comes with advanced inbound and outbound media routing and distribution features enabling the businesses to further enhance their responsiveness with customers.

This platform can be integrated and also scalable. It features interactive voice response/IVR, skill-based automated call distribution/ACD and many more contact center management feature.

Competitors & Alternatives

The potential alternatives for RingCentral Contact Center can include Genesys Contact Centre, eSpace Contact Center and Vocalcom Cloud Contact Center.

RingCentral Contact Center Pricing Information

The cost of license starting from $99.99 per user/month. The experts at ITQlick has reviewed RingCentral Contact Center pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching RingCentral Contact Center in action

RingCentral Contact Center Categories

BI & Analytics
Analytics
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
Call Center
Call Center Workforce Management
Call Tracking
Chat

Specifications

Company:
Address: RingCentral Inc., Fashion Island Boulevard, San Mateo, CA
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

RingCentral Contact Center Features

Blended Call Center
Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center

RingCentral Contact Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$99.99 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review