RingCentral Phone Review - why 4.2 stars?

RingCentral Phone Review
ITQlick Score: 93/100
ITQlick Rating: (4.2/5)
Pricing: 4.2/10 - average cost
Category: VoIP -> RingCentral Phone
Ranking:Ranked 1 out of 164 VoIP systems
Company: RingCentral
Pricing: starts at $19.99 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: RingCentral Phone pricing, RingCentral Phone alternatives

Shlomi LaviShlomi Lavi / updated: Mar 10, 2022

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What is RingCentral Phone?

RingCentral Professional is a cloud-based phone & call management system designed to serve businesses on the go. The platform helps the users to get directory listings, local business phone numbers that are toll-free and portrays a professional image.

The core features of RingCentral Professional software include Available Phone Numbers, Call Management, Voicemail + Greetings, Internet Fax, Mobile Apps, Desktop Apps, and Integrations.

It helps the user to quickly transfer their current business phone number or even better, choose & activate another new virtual number. RingCentral Professional is a solution by RingCentral, a Company founded in 2003 in the United States. This system allows the users to easily receive and manage their calls: the calls route to the existing phone of the users, field workers, or to the voicemail the user chooses.

What is RingCentral Phone rating?

The rating of RingCentral Phone is 4.2 stars out of 5 and the total score is 93 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses RingCentral Phone?

RingCentral Professional is specifically designed to help individuals who are always on-the-go. Professionals who are travelling every now and then can receive calls wherever they are using this software. RingCentral offers another solution called RingCentral Office for small and midsize companies.

Is RingCentral Phone the best VoIP system?

RingCentral Phone is ranked 1 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

RingCentral Professional comes with inbound call management, flexible answering rules, voicemail with free email delivery, auto-receptionist, mobile phone integration and advanced call forwarding features. The call forwarding feature can be used to receive business calls in any location and any device. Users can forward calls in multiple phone numbers and configure the forwarding system to selected numbers in a sequential order or simultaneously.

It’s easy to receive calls on smartphones using the free apps. Users will get a toll-free number and can set up department extensions as required. It’s easy to get started in just a few minutes as all your phone numbers will be available instantly and you can setup online or in your tablet or smartphone. The software doesn’t require any hardware cost or setup fees and call management can be done with just a few clicks.

What are RingCentral Phone's pros? (10 Pros)

  • There is sophisticated IP-PBX and other advanced features.
  • Its ability to integrate with other cloud solutions like Salesforce, Dropbox and others is a plus.
  • Ring Central Office instantly activated and provides easy setup options including varied features like Call Recording, Fax and Conferencing.
  • RingCentral is easily accessible on mobiles and the mobile app offers remote management as well, a welcome feature.
  • RingCentral Office offers users an implementation to help out in the set-up process.
  • RingCentral Professional’s VoIP phone solution is specifically designed to help on-the-go professionals
  • RingCentral Professional offers mobile phone integration for users unlike other similar tools
  • The customer support of RingCentral Professional offers phone and email support for users
  • The VoIP phone software offers call forward feature with multiple phone numbers support
  • The VoIP phone solution doesn’t require any additional hardware and can be used from your existing smartphone

What are RingCentral Phone's cons? (5 cons)

  • The UI might become a bit confusing with 10 or more users and take time to adjust.
  • RingCentral Office does not provide users multiple extensions.
  • Provides with only one toll free and local number.
  • They are yet to launch an app for Windows phone users
  • RingCentral Professional doesn’t offer any money back guarantee for Professional plan users

Who are their main alternatives?

The two main competitors of RingCentral Professional software include Vonage Business and LiveAgent. Vonage Business is a cloud-hosted communications solution modeled to suit small & midsize companies whereas RingCentral Professional is a cloud-based phone & call management system designed to serve for small and startup businesses.

RingCentral Professional software is owned by RingCentral Company while Vonage Business is a product of RingCentral Company. Both Vonage Business and RingCentral Professional systems provide Online, Business Hours, and 24/7 (Live Rep) support to their users. In terms of training to the users, the two platforms offer Webinars, Documentation, and Live Online training.

LiveAgent software is a cloud-based, online live chat platform built for e-commerce organizations in the midsize and small level business markets while RingCentral Professional is a cloud-based phone & call management system designed to serve for small and startup businesses.

Whereas LiveAgent software offers Online, and 24/7 (Live Rep) support to users, RingCentral Professional offers support via Online, Business Hours, and 24/7 (Live Rep). LiveAgent software is a product of QualityUnit while RingCentral Professional is an invention of RingCentral Company.

What is the cost of RingCentral Phone?

RingCentral Phone comes with 4 handy packages. The Essentials plan starts at $19.99 per user per month. The Standard plan starts at $27.99 per user per month. The Premium plan begins at $34.99 per user per month and the last Ultimate plan at $49.99 per user per month. All these plans are based on the number of users. The Essentials plan is for 20 users. The Standard plan is for 21-50 users. For 51-99 users you have Premium plan and for 99-1000 + users, the Ultimate plan is used.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.2 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for RingCentral Phone. You can also find here pricing information from RingCentral Phone's website.

What should you ask RingCentral during a demo session? (65 questions)

Schedule a demo with RingCentral Phone and access 65 must ask questions for the vendor while watching RingCentral Phone in action.

Where RingCentral Phone is used?

RingCentral Professional software offers phone & call management solutions to startup and small businesses on the go. The platform can be used in various industries including wholesale and distribution, construction, manufacturing, service providers and, financial services among many others.

List of categories

Internet Fax
Conference Calling
Auto Attendant
Business Phone Systems
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
Conference Calling
Internet Fax
Online Meeting

List of features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Data Import/Export
Basic Reports
Online Customer Support

RingCentral Phone Vs. Alternatives

ITQlick rating
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ITQlick rating
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$19.99 per user/month
ITQlick rating
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$19.95 per user/month
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$11.95 per user/month
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ITQlick rating
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$7.50 per user/month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.