RingCentral Phone Review

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Last updated: Aug 24, 2020

RingCentral Phone Review

ITQlick rating
(4.2/5)

Starting from $19.99 per user/month

RingCentral Professional is a cloud-based phone & call management system designed to serve businesses on the go. The platform helps the users to get directory listings, local business phone numbers that are tol...

  • Categories (4/19):

    • Internet Fax
    • VoIP
    • Conference Calling
    • Auto Attendant

Shlomi Lavi / updated: Aug 24, 2020

What is RingCentral Phone Used For?

RingCentral Professional is a cloud-based phone & call management system designed to serve businesses on the go. The platform helps the users to get directory listings, local business phone numbers that are toll-free and portrays a professional image.

The core features of RingCentral Professional software include Available Phone Numbers, Call Management, Voicemail + Greetings, Internet Fax, Mobile Apps, Desktop Apps, and Integrations.

It helps the user to quickly transfer their current business phone number or even better, choose & activate another new virtual number. RingCentral Professional is a solution by RingCentral, a Company founded in 2003 in the United States. This system allows the users to easily receive and manage their calls: the calls route to the existing phone of the users, field workers, or to the voicemail the user chooses.

Average Rating -

The rating of RingCentral Phone is 4.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

RingCentral Professional is specifically designed to help individuals who are always on-the-go. Professionals who are travelling every now and then can receive calls wherever they are using this software. RingCentral offers another solution called RingCentral Office for small and midsize companies.

Features

RingCentral Professional comes with inbound call management, flexible answering rules, voicemail with free email delivery, auto-receptionist, mobile phone integration and advanced call forwarding features. The call forwarding feature can be used to receive business calls in any location and any device. Users can forward calls in multiple phone numbers and configure the forwarding system to selected numbers in a sequential order or simultaneously.

It’s easy to receive calls on smartphones using the free apps. Users will get a toll-free number and can set up department extensions as required. It’s easy to get started in just a few minutes as all your phone numbers will be available instantly and you can setup online or in your tablet or smartphone. The software doesn’t require any hardware cost or setup fees and call management can be done with just a few clicks.

RingCentral Phone 10 Pros

  • There is sophisticated IP-PBX and other advanced features.
  • Its ability to integrate with other cloud solutions like Salesforce, Dropbox and others is a plus.
  • Ring Central Office instantly activated and provides easy setup options including varied features like Call Recording, Fax and Conferencing.
  • RingCentral is easily accessible on mobiles and the mobile app offers remote management as well, a welcome feature.
  • RingCentral Office offers users an implementation to help out in the set-up process.
  • RingCentral Professional’s VoIP phone solution is specifically designed to help on-the-go professionals
  • RingCentral Professional offers mobile phone integration for users unlike other similar tools
  • The customer support of RingCentral Professional offers phone and email support for users
  • The VoIP phone software offers call forward feature with multiple phone numbers support
  • The VoIP phone solution doesn’t require any additional hardware and can be used from your existing smartphone

RingCentral Phone 2 Cons

  • The UI might become a bit confusing with 10 or more users and take time to adjust.
  • RingCentral Office does not provide users multiple extensions.

Competitors & Alternatives

The two main competitors of RingCentral Professional software include Vonage Business and LiveAgent. Vonage Business is a cloud-hosted communications solution modeled to suit small & midsize companies whereas RingCentral Professional is a cloud-based phone & call management system designed to serve for small and startup businesses.

RingCentral Professional software is owned by RingCentral Company while Vonage Business is a product of RingCentral Company. Both Vonage Business and RingCentral Professional systems provide Online, Business Hours, and 24/7 (Live Rep) support to their users. In terms of training to the users, the two platforms offer Webinars, Documentation, and Live Online training.

LiveAgent software is a cloud-based, online live chat platform built for e-commerce organizations in the midsize and small level business markets while RingCentral Professional is a cloud-based phone & call management system designed to serve for small and startup businesses.

Whereas LiveAgent software offers Online, and 24/7 (Live Rep) support to users, RingCentral Professional offers support via Online, Business Hours, and 24/7 (Live Rep). LiveAgent software is a product of QualityUnit while RingCentral Professional is an invention of RingCentral Company.

RingCentral Phone Pricing Information

The cost of license starting from $19.99 per user/month. The experts at ITQlick has reviewed RingCentral Phone pricing and gave the software a total cost of ownership (TCO) rating of 4.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching RingCentral Phone in action

Is it the right software for you?

RingCentral Professional software offers phone & call management solutions to startup and small businesses on the go. The platform can be used in various industries including wholesale and distribution, construction, manufacturing, service providers and, financial services among many others.

RingCentral Phone Categories

Internet Fax
VoIP
Conference Calling
Auto Attendant
Business Phone Systems
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
Conference Calling
Internet Fax
IVR
Online Meeting

Specifications

Company:
Address: RingCentral Inc., Fashion Island Boulevard, San Mateo, CA
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

RingCentral Phone Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial
Data Import/Export
Basic Reports
Online Customer Support

RingCentral Phone Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
On premise and Cloud
Functionality score
34
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
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Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review