Samanage Review

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Last updated: Mar 21, 2019

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Samanage Help Desk Review

ITQlick rating
(5/5)

Starting from $800 Per year/user

Samanage is an IT service desk and asset management application that aids businesses and entrepreneurs to monitor their enterprise and provide faster response to requests and queries from their clients. A know

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What is Samanage Help Desk? Updated: Mar 21, 2019

Samanage is an IT service desk and asset management application that aids businesses and entrepreneurs to monitor their enterprise and provide faster response to requests and queries from their clients. A knowledge base from resolved incidents helps resolve issues and prevent them from recurring. Priorities can also be set and tasks can be assigned to specific users. Samanage also provides administrators with a real time view of the devices used in the company.

Samanage was developed by the company of the same name, which was founded by Doron Gordon. It aims to help enterprises to better manage their IT operations and other aspects of business operations.

Samanage Help Desk Average Rating -

The rating of Samanage Help Desk is 5 stars. The rating is based on ITQlick experts review

Samanage Help Desk Typical Customers

Samanage is ideal for all sizes of businesses that need to organize their IT assets and operations. This software is most helpful in small businesses because it cuts the costs that will be incurred along the way, thus adding to their revenues. It can be used on various industries, though it would be most helpful for those in the field of technology, retail and software. Some of its clients are IDC, Groupon, Ricoh, Tenaska and Everton.

Samanage Help Desk Features

Samanage has very useful and user-friendly features to help enterprises manage their IT operations. The IT Asset Management feature aids the organization in observing its assets and controlling them so that each asset is managed to its fullest potential. The Problems and Changes feature allows the business to formulate guidelines and strategies to be executed through the organization. Risk Detection will help identify both hardware and software for potential risks that may harm the enterprise’s system. Mobile Access allows users to still be in the loop even when they are out and about with the use of tablets and smart phones. The Self-Service Portal allows independent problem solving.

Samanage Help Desk 7 Pros

  • Samanage can be accessed bysmart phones and tablets and does not require installing apps since its site has been optimized for mobile use
  • Samanage allows integration with other applications that the company is already using, such as Chatter, Salesforce and more
  • All features and tools are included in your subscription, unlike other software that requires additional function purchases
  • Samanage Help Desk comes with a straightforward interface, making it easy to understand and use
  • Automated processes such as license tracking and asset identification lessen workload and simplify procedures
  • Samanage has recently launched support for 42 languages
  • The vendor offers integration with many of the leading Single-sign-on solutions like OneLogin, Okta, Centrify and Google Apps

Samanage Help Desk 2 Cons

  • Samanage Help Desk is only web based and does not onclude software that can be installed on premise
  • The cost may be high for start-up businesses as there are other applications that offer cheaper pricing plans

Samanage Help Desk Alternatives

Samange has two main competitors and these are Axios Assyst and BMC Remedy.

Axios Assyst is a complete IT Service Management (ITSM) solution that combines services, support and asset management. It supports the ITIL framework and is available as an on premise, cloud based or hybrid model. Its supports a service catalog & self service portals to handle support requests, and allow management of hardware, software assets & network services using automated discovery tools. The product also supports IT Governance standards to improve performance & compliance with business strategy.

Samange also supports a similar ITIL compliant cloud based solution, and includes support service level agreements to monitor performance. It also has an auditing facility to validate all assets under management. In addition the product supports multiple languages and offers an API for integration to third party software. Additionally there is an IT Risk management module that looks at IT infrastructure compliance to focus on areas that need to be addressed proactively.

Another ITSM solution is BMC Remedy which supports a modular architecture. This allows companies to choose from asset management, change management, service level management, service desk and knowledge management. Additionally there is a designer tool to develop customized workflows and processes, and the product can be deployed on premise as well as a cloud solution. Customers also have the option to develop specific Apps for product enhancement.

Samanage on the other hand provides separate products for service and asset management, though both can be easily integrated. It also includes business intelligence tools to monitor service trends, performance levels and compliance through visual dashboards.

Samanage Help Desk Pricing Information

Samanage is available for a 14-day free trial for those who wish to test the software before purchasing it. The full version starts at $800 per user per year.

Samanage Help Desk demo

25 questions to ask the vendor on Samanage Help Desk demo


Samanage Help Desk Categories

Contract Management
Knowledge Management
Chat
Brand Management
Remote Support
ITIL
IT Asset Management
Ticket Management
Survey Software
Small Business CRM
Self-Service Portal
Online Community

Specifications

Company:
Address: Cary, NC
Website:Samanage Help Desk
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux


Samanage Help Desk Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows


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Samanage Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
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Samanage
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ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
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$800 Per year/user
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38
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
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$19 Per month/user
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On premise and Cloud
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39
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
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44
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ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 Per month/user
Hosting
NA
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7
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