SAP CRM: Web Channel 2019 Review

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Last updated: Mar 20, 2018

SAP CRM: Web Channel Review

ITQlick rating
(3.3/5)

Start up, Small business, Medium business, Large business

...

  • Categories (4/7):

    • Marketing Analytics
    • Social CRM
    • Project Collaboration
    • Help Desk

What is SAP CRM: Web Channel? Updated: Mar 20, 2018

SAP Web Channel Experience Management (WCEM) is the latest E-Commerce solution by SAP. On Nov 29, 2012 release WCEM 2.0 became globally available after a very successful rampup phase with great customer adoption. The same day the new release WCEM 3.0 offering advanced B2B and B2C features went in restricted rampup shipment. You can nominate your business to participate in WCEM 3.0. Implementing a powerful e-Business solution or switching from an existing one should be well thought and analysed before a decision is made. Therefore in this blog I would like to provide you a journey through the evolution of SAP's E-Commerce solutions, from the SAP Online Store back in the 90's via the Internet Sales/SAP E-Commerce/Web Channel Enablement solutions to the new SAP Web Channel Experience Management. I have seen all these solutions and their product catalogs behind it and implemented some of them for customers as a consulting expert and later as a project manager. None of them impressed or convinced me in a way the new WCEM solution does, and I mean it from a customer benefit and end user perspective, not an SAP licensing point of view... Without doubt the former web shop solutions all have their strengths and key areas where they truly excel in their time. Web technology evolves fast, and so does E-Business. More than ever before user demands a great user experience across all sales and information channels. latest web technologies, an appealing pixel perfect UI, deep integration with backend systems and last but not least the extensibility with 3rd party solutions like a Web Content Management solution, Web Analytics, carrier tracking, knowledge bases etc., not only in B2C businesses, but also in B2B. In this blog I compile first hand knowledge and expertise about the evolution of SAP's E-Commerce solutions, outlining the purpose, capabilities, strengths and weaknesses of each solution, with a special view on the new SAP Web Channel Experience Managément. After reading this article you may understand why the new SAP Web Channel Experience Management solution is different because almost everything (in my opinion) was done right for a .

SAP CRM: Web Channel Average Rating

The rating of SAP CRM: Web Channel is 3.3 stars. The rating is based on ITQlick expert review

SAP CRM: Web Channel Typical Customers

Start up, Small business, Medium business, Large business

SAP CRM: Web Channel Alternatives

Popular Alternatives to SAP CRM: Web Channel: Deltek PM Compass, Textura, Producteev, Viewpoint For Project Collaboration, Solve360, Box, LogMeIn Rescue, eRoom-CenterStage, YourMembership-com, KPI-co.

SAP CRM: Web Channel Pricing Information

Pricing info for SAP CRM: Web Channel is available upon request.


SAP CRM: Web Channel Categories

Marketing Analytics
Social CRM
Project Collaboration
Help Desk
CRM
Complaint Management
SMS Marketing

Specifications

Company:
Address: Walldorf, Germany
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

SAP CRM: Web Channel Features

Customer Service
Collaboration Center
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SAP CRM: Web Channel Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SAP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
57/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Deltek
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Textura
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Producteev
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Viewpoint
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
26
Fit small business
Fit medium business
Fit large business
Software review