SAP CRM Review

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Last updated: Sep 26, 2019

SAP CRM Review

ITQlick rating
(4.2/5)

Medium business, Large business

SAP CRM is a cloud-based as well as on-premise customer relationship management (CRM) system that offers a wide range of tools to meet the marketing, sales and customer service needs. The CRM also provides a pl...

  • Categories :

    • Project Collaboration
    • CRM
    • Complaint Management
    • Social Media

Shlomi Lavi / updated: Sep 26, 2019

What is SAP CRM?

SAP CRM is a cloud-based as well as on-premise customer relationship management (CRM) system that offers a wide range of tools to meet the marketing, sales and customer service needs. The CRM also provides a platform where business can handle and manage customer engagement from various channels.

Some of the core features of this software include marketing resource and brand management, actionable insights, campaign management, and business communication tools among many more. SAP CRM is a product of SAP, a company based in the United States. The company has grown into a worldwide company that has over 98,600 employees all around the world.

SAP CRM Average Rating -

The rating of SAP CRM is 4.2 stars. The rating is based on ITQlick expert review

SAP CRM Typical Customers

SAP Customer Relationship Management is designed for software requirements of midsized and large companies, whether private or public organizations. SAP CRM offers solutions for three different lines of businesses, namely Service, Sales and Marketing, with the goal to engage all the customers and gain real-time insights. It has thousands of clients worldwide; among these are Nu Skin Enterprises, Incorporated, Mohawk Industries and Family Dollar Stores.

SAP CRM Features

SAP Customer Relationship Management features a 360-degree view of your customers that helps you to better engage with them anytime, and anywhere they want. You can process and interpret huge amounts of data coming from various sources in real time, giving you better decision-making insights. This is made possible by in-memory computing platform that provides end-to-end engagement using SAP HANA.

You can also predict customers ‘behavior and provide for their needs even before they become aware of them. It helps you mobilize your workforce to improve transaction and response times allowing better collaboration, delivery and satisfaction. It takes your transaction data and combines it with valuable data from external sources. Through SAP CRM, you can deliver personalized products, use cost-effective solutions using the marketing tool. Sales people will be given tools to close more deals, and the business, as a whole, can generate more revenue from streamlining services using innovative service software.

SAP CRM 5 Pros

  • SAP CRM is available on various deployment platforms in the cloud, on-premise and mobile
  • It is integrated with social media tools for customer engagement
  • It has lots of features hence can be used for various needs besides customer engagement.
  • Configuration allowance to fit the business needs.
  • Easy to use and user-friendly

SAP CRM 2 Cons

  • Has a steep learning curve.
  • Lacks pricing information from the official website.

SAP CRM Alternatives

The two main competitors of SAP CRM include Hubspot CRM and SimpleView CRM. Hubspot CRM is a cloud-based software solution whereas SAP CRM can either be deployed on-premise or cloud. HubSpot CRM is ideal for small businesses and medium-sized businesses, while SAP CRM is designed to serve small businesses, midsize businesses, and enterprises.

Based on the online reviews, Hubspot CRM has been rated 4.5 while SAP CRM has a 4.0 rating. SimpleView CRM is a customer engagement solution that focuses on destination marketing while SAP CRM system that focuses on meeting the marketing, sales and customer service needs.

SimpleView CRM is a cloud-based software solution whereas SAP CRM can either be deployed on-premise or cloud. Based on the online reviews SimpleView CRM has been rated 4.5 while SAP CRM has a 4.0 rating.

SAP CRM Pricing Information

SAP CRM pricing is fair as it falls slightly below average when compared to other alternatives based on the feedback of the users. SAP CRM pricing is not provided on the official website of the software. However, the company encourages interested clients to contact the sales team as they request for a quote.

SAP CRM demo

25 questions to ask the vendor on SAP CRM demo

Is SAP CRM the right software for me?

SAP CRM is a suitable solution for any business as it provides a platform to interact with current customers and enhance their loyalty as well as convert potential customers into real customers. Through this system, the business will get to hear out the customers and serve their needs. It is a well-tailored solution for small business, mid-sized business, and enterprise.

SAP CRM Categories

Project Collaboration
CRM
Complaint Management
Social Media

Specifications

Company:
Address: Walldorf, Germany
Website:SAP Customer Relationship Management
Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

SAP CRM Features

Campaign Management
Customer Service
Collaboration Center

SAP CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SAP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
76/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
9.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$25 Per month/user
Hosting
On premise and Cloud
Functionality score
40
Fit small business
Fit medium business
Fit large business
Software review
NetSuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$129 Per month/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Base
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$25 Per month/user
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
Compare
NeonCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
$49 Per month/user
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review