Scorebuddy Review - why 3.5 stars?

Scorebuddy Review
ITQlick Score: 62/100
ITQlick Rating:
Pricing: 4.8/10 - average cost
Category: Employee Management -> Scorebuddy review
Ranking:Ranked 9 out of 19 Employee Management systems
Company: Sentient
Pricing: starts at $8.67 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Scorebuddy pricing, Scorebuddy alternatives
Shlomi LaviShlomi Lavi / updated: May 27, 2022

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What is Scorebuddy?

Scorebuddy is a web based call center solution for businesses of all sizes. Its capabilities include skills based routing, call monitoring, real-time reporting, and others. The software was designed and launched by Sentient Solutions Limited headquartered in Dublin, Ireland.

Who is it best for?

The software is a viable solution for businesses of all sizes and a wide range of types. Major industries where it can be used include retail and wholesale, telecom and IT services, banking and finance, government and public administration, and others. Some notable clients of the software include PRA Group, The Money Shop, Bank of Ireland, and others.

Main features and functionalities

The software facilitates creation of QA scorecards for monitoring customer service with drag and drop functionality for editing. Questions can be assigned to different sections and multiple event types and sub-types can be categorized. The software also offers agent self-scoring, allowing the employees easy access to their reviewed scorecards and comments.

Scorebuddy ensures compliance monitoring and constantly monitors the compliance error rate and the reasons for failure. Other important capabilities include call monitoring and scoring, customizable reporting, skills based routing, and social media integration etc.

What is the actual cost?

The cost of license starts at $8.67 per month. ITQlick pricing score is 4.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Scorebuddy. You can also find here pricing information from Scorebuddy's website.

How it stacks up?

Access a head to head analysis of Scorebuddy vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Scorebuddy
ITQlick rating
3.5/5
Score
62/100
Pricing
4.8/10
License pricing
$8.67 per month
Functionality
6
Compare
Hubstaff
ITQlick rating
4.6/5
Score
94/100
Pricing
2/10
License pricing
$7 per user/month
Functionality
21
Employee
ITQlick rating
5/5
Score
82/100
Pricing
4/10
License pricing
$4.49 per user/month
Functionality
8
ActivTrak
ITQlick rating
3.3/5
Score
79/100
Pricing
6.2/10
License pricing
$10 per user/month
Functionality
3
PeopleDo...
ITQlick rating
5/5
Score
79/100
Pricing
3/10
License pricing
$0.01 per license
Functionality
8

Frequently Asked Questions (FAQs)

Is it the best Employee Management system?

Scorebuddy is ranked 9 out of 19 software in their category (Employee Management systems).

How they are rated on ITQlick?

The rating of Scorebuddy is 3.5 stars out of 5 and the total score is 62 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Scorebuddy makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Scorebuddy can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Scorebuddy and alternatives?

The most popular alternatives to Scorebuddy in 2023: Hubstaff, Employee Adventure, ActivTrak, PeopleDoc, WebWork Time Tracker. Access the complete competitors analysis here - Scorebuddy VS Employee Management Software alternatives.

List of categories

Call Center
Email
Email Management

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.