Scorebuddy Review - why 3.5 stars?
Compare PricingITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 4.8/10 - average cost |
Category: | Employee Management -> Scorebuddy review |
Ranking: | Ranked 9 out of 19 Employee Management systems |
Company: | Sentient |
Pricing: | starts at $8.67 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Scorebuddy pricing, Scorebuddy alternatives |
Shlomi Lavi / updated: May 27, 2022
Scorebuddy ensures compliance monitoring and constantly monitors the compliance error rate and the reasons for failure. Other important capabilities include call monitoring and scoring, customizable reporting, skills based routing, and social media integration etc.
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Table of Contents
What is Scorebuddy?
Scorebuddy is a web based call center solution for businesses of all sizes. Its capabilities include skills based routing, call monitoring, real-time reporting, and others. The software was designed and launched by Sentient Solutions Limited headquartered in Dublin, Ireland.Who is it best for?
The software is a viable solution for businesses of all sizes and a wide range of types. Major industries where it can be used include retail and wholesale, telecom and IT services, banking and finance, government and public administration, and others. Some notable clients of the software include PRA Group, The Money Shop, Bank of Ireland, and others.Main features and functionalities
The software facilitates creation of QA scorecards for monitoring customer service with drag and drop functionality for editing. Questions can be assigned to different sections and multiple event types and sub-types can be categorized. The software also offers agent self-scoring, allowing the employees easy access to their reviewed scorecards and comments.Scorebuddy ensures compliance monitoring and constantly monitors the compliance error rate and the reasons for failure. Other important capabilities include call monitoring and scoring, customizable reporting, skills based routing, and social media integration etc.
What is the actual cost?
The cost of license starts at $8.67 per month. ITQlick pricing score is 4.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Scorebuddy. You can also find here pricing information from Scorebuddy's website.How it stacks up?
Access a head to head analysis of Scorebuddy vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Call Center
Email
Email Management
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.