SDL SM2 Review - why 4.5 stars?

SDL SM2 Review
ITQlick Score: 51/100
ITQlick Rating:
Pricing: 3.4/10 - low cost
Category: Social Media Management -> SDL SM2 review
Ranking:Ranked 231 out of 243 Social Media Management systems
Company: SDL
Pricing: starts at $400 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: SDL SM2 pricing, SDL SM2 alternatives
Shlomi LaviShlomi Lavi / updated: Feb 02, 2020

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What is SDL SM2?

SDL SM2 is a social media monitoring tool that can help users to learn what their consumers are thinking about their products and what they think about their competition. The solution works more than just a brand reputation management tool and help users to learn what’s changing their industry and the words people use when talking about their services and products.

SDL, the company behind SM2, has been helping companies to collect data from social media sites since 2007.

Who is it best for?

SDL SM2 is suitable for small and midsize businesses, creative agencies that are selling services and products to multiple clients. Ideapark and Fathom are some of the clients of SDL SM2.

Main features and functionalities

SDL SM2 comes with real-time dashboard, social media sites analyzing, online social conversion managing, social media intelligence reports, brand monitoring, competition analyzing and crisis controlling/preventing features. Custom sources and filters feature of can help users to monitor their most important and preferred channels more closely.

What is the actual cost?

The cost of license starts at $400 per month. ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for SDL SM2.

Pros

  • SDL SM2 offers two flexible pricing plans and doesn’t require any commitment
  • SDL SM2 supports storing simultaneous results up to 100,000 unlike other similar tools
  • The customer support of this social media monitoring software offers telephone and email support for users

Cons

  • SDL SM2’s Gold and Silver pricing plans only supports 2 user accounts which can be a problem for some users
  • SDL SM2 doesn’t offer anonymous data gathering option like other similar tools
  • The customer support of this social media monitoring software doesn’t offer any live chat option for customers

How it stacks up?

Access a head to head analysis of SDL SM2 vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
SDL SM2
ITQlick rating
4.5/5
Score
51/100
Pricing
3.4/10
License pricing
$400 per month
Functionality
8
Compare
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8
Compare
SocialRank
ITQlick rating
3.4/5
Score
91/100
Pricing
3/10
License pricing
$199 per year
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Social Media Management system?

SDL SM2 is ranked 231 out of 243 software in their category (Social Media Management systems).

How they are rated on ITQlick?

The rating of SDL SM2 is 4.5 stars out of 5 and the total score is 51 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, SDL SM2 makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently SDL SM2 can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between SDL SM2 and alternatives?

The most popular alternatives to SDL SM2 in 2023: Radian6, Televerde, Adobe Social, SocialRank, LeadManager. Access the complete competitors analysis here - SDL SM2 VS Social Media Management Software alternatives.

List of categories

Social Media
Monitoring

List of features

Blogger Integration
Business Content Sharing
Facebook Integration
Global Content Library
LinkedIn Integration
Twitter Integration

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.