Service Cloud Field Service Review - why 4.4 stars?

Service Cloud Field Service Review
ITQlick Score: 83/100
ITQlick Rating:
Pricing: 6.4/10 - high cost
Category: Field Service -> Service Cloud Field Service review
Ranking:Ranked 66 out of 350 Field Service systems
Company: Salesforce.com
Pricing: starts at $50 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Service Cloud Field Service pricing, Service Cloud Field Service alternatives
Shlomi LaviShlomi Lavi / updated: Jun 22, 2022

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What is Service Cloud Field Service?

The Service Cloud Field Service, now the Field Service Lightning is designed to deliver smarter, quicker and personalized services from the phone to the field using singular platform.

Who is it best for?

The usual clients of Service Cloud Field Service are the entrepreneurs and organizations in small and/or medium-sized businesses as well as enterprises in the field servicing industry utilizing the services from IT such as field service management.

Main features and functionalities

The Service Cloud Field Service by Salesforce offers users with a powerful tool enabling them to interact and engage with their customers with the use of various business avenues and channels. This software helps users with the management of the customer cases and other relevant issues using a unified interface that can be accessed through mobile devices and laptop/desktop PCs.

This software can make work orders for any situation in fact manner, helps users with the management of their field personnel and technicians, management of assets, accessing of work related information anytime and anywhere, scheduling and dispatching of work and in monitoring of performance real-time.

What is the actual cost?

There are three pricing plans for Service Cloud Field Service and these are Professional ($75/user/month), Enterprise ($150/user/plan) and Unlimited ($300/user/month).

ITQlick pricing score is 6.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Service Cloud Field Service. You can also find here pricing information from Service Cloud Field Service's website.

How it stacks up?

Access a head to head analysis of Service Cloud Field Service vs alternative software solutions.
ITQlick rating
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Pricing
License pricing
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Service ...
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4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

Service Cloud Field Service is ranked 66 out of 350 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of Service Cloud Field Service is 4.4 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Service Cloud Field Service makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Service Cloud Field Service on your mobile/smart phone.

Differences between Service Cloud Field Service and alternatives?

The most popular alternatives to Service Cloud Field Service in 2024: Jobber, HouseCall Pro, ServiceTitan, Dispatch, Service Fusion. Access the complete competitors analysis here - Service Cloud Field Service VS Field Service Software alternatives.

List of categories

Self-Service Portal
Field Service
Field Service Mobile Apps
Inventory Management
Work Order Management
Scheduling
Contract Management
Task Management

List of features

Mobile Access
Scheduling
Task Management
Inventory Management
Work Order Management
Field Service
Contract Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.