Service Desk+ Review - why 4.3 stars?

Service Desk+ Review
ITQlick Score: 61/100
ITQlick Rating:
Pricing: 5.4/10 - average cost
Category: Help Desk -> Service Desk+ review
Ranking:Ranked 163 out of 210 Help Desk systems
Company: Zoho Corporation
Pricing: starts at $395 per license
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Service Desk+ pricing, Service Desk+ alternatives
Shlomi LaviShlomi Lavi / updated: Feb 02, 2020

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What is Service Desk+?

Zoho, with its IT management division of ManageEngine developed an easy-to-use, intuitive and comprehensive IT helpdesk program called ServiceDesk Plus. This program is designed to be used by the IT support teams in a business in order to formulate, advance and enhance the services. Generally, this software offers solution for tracking and managing of IT tickets, resolving issues quick and efficiently leading to satisfied customers.

Who is it best for?

ServiceDesk Plus is intended to help is developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.

Main features and functionalities

Being in the IT business since 1996, users can expect top notch features that will keep the users satisfied and their clients satisfied as well. This game changer software empowers the IT support team in their daily customer and helpdesk support services through flexibility, central and unified control in facing IT issues. This software is built with the best ITSM practices and workflows to this day with powerful IT management tools, smart automation of the processes, extensive capabilities of reporting and codeless customization. Users can deploy this software on Cloud or even at on-premise scenario.

What is the actual cost?

The cost of license starts at $395 per license. ITQlick pricing score is 5.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Service Desk+.

How it stacks up?

Access a head to head analysis of Service Desk+ vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Service ...
ITQlick rating
4.3/5
Score
61/100
Pricing
5.4/10
License pricing
$395 per license
Functionality
17
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Service Desk+ is ranked 163 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Service Desk+ is 4.3 stars out of 5 and the total score is 61 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Service Desk+ makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Service Desk+ can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Service Desk+ and alternatives?

The most popular alternatives to Service Desk+ in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Service Desk+ VS Help Desk Software alternatives.

List of categories

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Help Desk
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IT Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.