Service Fusion Review - why 4.5 stars?

Service Fusion Review
ITQlick Score: 96/100
ITQlick Rating: (4.5/5)
Pricing: 3.4/10 - low cost
Category: Field Service -> Service Fusion
Ranking:Ranked 5 out of 348 Field Service systems
Company: Service Fusion
Pricing: starts at $149 per month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: Service Fusion pricing, Service Fusion alternatives

Shlomi LaviShlomi Lavi / updated: Oct 17, 2021

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What is Service Fusion?

Service Fusion is a field service management software that helps field service providers simplify and organize operations, receive payments, and provide an ideal customer experience. The software comes with a collection of features, some of which are explained below:
  • Customer Management: Field service providers can manage customer preference, establish and maintain customer communications, and manage data with Service Fusion.
  • Tracking: Service Fusion helps field service brands stay in touch with techs in the field through the GPS tracking solution.
  • Payment Processing: Field service providers handle invoicing, track and receive payments, and issue receipts on the Service Fusion platform. The software is fitted with payment processing solutions (FusionPay) to give users a smooth experience.
  • Scheduling: Service providers can engage field workers and manage their schedules right on the Service Fusion platform using time management tools, notifications, and communication tools.
Founded in 2015 and headquartered in Irving, Texas, Service Fusion has about 58 employees. The software has a 93% CSAT score, over 4,000 customers, 40,000 users, and creates more than 5 million jobs every year.


What is Service Fusion rating?

The rating of Service Fusion is 4.5 stars out of 5 and the total score is 96 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Service Fusion?

Customers of the software include businesses of all sizes hailing from a diverse range of industries. It can be deployed in a wide range of major industries including retail and wholesale, engineering services, delivery and transport services, automation and manufacturing, and others.

Is Service Fusion the best Field Service system?

Service Fusion is ranked 5 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

The software offers creation of multiple customer contacts and setting up of multiple service locations at the same time. Equipment information and documents can be stored at a centralized location along with images and history. Mobile app of the software can be used to schedule and dispatch jobs directory to the smartphones of workers.

Service Fusion features GPS fleet tracking capability which provides greater control over the service fleet in real time. Customers are automatically reminded of upcoming services through integrated voice and text notifications. Customers can also be emailed various estimates, invoices, and job confirmations.

What are Service Fusion's pros? (3 Pros)

  • The software user interface is excellent
  • Data transfer and payment processing on Service Fusion is seamless
  • Support channels and training are satisfactory, according to customers

What are Service Fusion's cons? (1 cons)

  • Software glitches on Service Fusion cause data losses

Who are their main alternatives?

Service Fusion faces competition in the field service management industry from systems like Service Titan, Housecall Pro, Jobber, and FieldEdge. Under some key aspects, Service Fusion is compared to its competition below:
  • Cost: Service Fusion pricing starts at $125 per month, billed annually. In comparison, Jobber starts at $29 per month, and Housecall Pro pricing starts at $49; however, billing is per feature. FieldEdge and Service Titan do not have their pricing details disclosed. Only Housecall Pro has a free version.
  • Functionality: Service Fusion is fitted with several features designed for the field service management industry. Aspects like inventory management, contract/licensing management, work order management, amongst others, are all offered by Service Fusion. In comparison, Housecall Pro has no inventory management feature, while Service Titan has no work order management feature.
  • Customer/Industries: Service Fusion mainly has the construction, utilities, facilities services, and real estate industries in its customer base. In comparison, Jobber and Housecall Pro also cater to Consumer Service brands, while FieldEdge and Service Titan target construction and utility services industries equally.
  • Popularity: Service Fusion offers services to about 5,000 customers, primarily small and mid-sized contractors. Compared to some of its alternatives, Service Titan is trusted by more than 100k contractors, and 20k+ home service businesses use Housecall Pro Scalability: Service Fusion is more suited to small and medium-sized service provider brands and compares favorably with most of its competition as they also support small businesses. Service Titan, however, is more scalable, supporting both small and extensive service provider brands.
  • Support: Service Fusion offers various support channels like email, helpdesk, knowledge base, chat, and phone, but 24/7 support is unavailable. In comparison, FieldEdge, Housecall Pro, Service Titan, and Jobber offer similar support channels, and 24/7 support is unavailable.
  • Cloud/On-premise: Service Fusion and Service Titan are both cloud-based and on-premise software. FieldEdge, Jobber, and Housecall Pro are entirely cloud-based.

What is the cost of Service Fusion?

Service Fusion offers three license packages: The Starter package, Plus package, and the Pro package.

The Starter package starts at $125 per month. The plan features customer management, Quickbooks integration, and a host of other functionalities.

The Plus package is priced at $186 per month. The Plus package offers all features on the Starter plan and extra tools like inventory management and job costing.

The Pro package pricing starts at $339 per month. Pro plan offers all tools on plus, and additional features like open API, web portal for customers, and eSign documents.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Service Fusion

What should you ask Service Fusion during a demo session? (65 questions)

Schedule a demo with Service Fusion and access 65 must ask questions for the vendor while watching Service Fusion in action. Visit the vendor's website here.

Is it the right software for you?

Service Fusion is a field service management software best suited to small and mid-sized private contractors, service providers, and technicians. Typical industries that use the Service Fusion solution include contractors in construction, installation, HVAC, electrical works, plumbing, pest control, etc. The software fits service provider brands sized about 2-500. Some of their customers are Elliot AC Heating & Handyman Services, Liberty Air and Heating, and Energy Attic.

List of categories

Billing & Invoicing
Digital Signature
Field Service
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
HVAC GPS Tracking
Maid Service
Pest Control
Inventory Management
Equipment Maintenance
Work Order Management

List of features

Mobile Access
Billing & Invoicing
CRM
Scheduling
Inventory Management
Work Order Management
Quoting
Contract Management

Service Fusion Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Service
ITQlick rating
4.5/5
Score
96/100
Pricing
3.4/10
License pricing
$149 per month
Functionality
23
Compare
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$35 per month
Functionality
23
Review
HouseCall
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceTitan
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$145 per technician/month + $800 one-time setup cost
Functionality
22
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.