Service Fusion Review - why 4.5 stars?

Shlomi Lavi / updated: Mar 08, 2022

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What is Service Fusion?

Service Fusion is a field service management software that helps field service providers simplify and organize operations, receive payments, and provide an ideal customer experience. The software comes with a collection of features, some of which are explained below:

• Customer Management: Field service providers can manage customer preference, establish and maintain customer communications, and manage data with Service Fusion.
• Tracking: Service Fusion helps field service brands stay in touch with techs in the field through the GPS tracking solution.
• Payment Processing: Field service providers handle invoicing, track and receive payments, and issue receipts on the Service Fusion platform. The software is fitted with payment processing solutions (FusionPay) to give users a smooth experience.
• Scheduling: Service providers can engage field workers and manage their schedules right on the Service Fusion platform using time management tools, notifications, and communication tools.

Founded in 2015 and headquartered in Irving, Texas, Service Fusion has about 58 employees. The software has a 93% CSAT score, over 4,000 customers, 40,000 users, and creates more than 5 million jobs every year.

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Who is it best for?

Customers of the software include businesses of all sizes hailing from a diverse range of industries. It can be deployed in a wide range of major industries including retail and wholesale, engineering services, delivery and transport services, automation and manufacturing, and others.

Main features and functionalities

The software offers creation of multiple customer contacts and setting up of multiple service locations at the same time. Equipment information and documents can be stored at a centralized location along with images and history. Mobile app of the software can be used to schedule and dispatch jobs directory to the smartphones of workers.

Service Fusion features GPS fleet tracking capability which provides greater control over the service fleet in real time. Customers are automatically reminded of upcoming services through integrated voice and text notifications. Customers can also be emailed various estimates, invoices, and job confirmations.

What is the actual cost?

Service Fusion offers three license packages: The Starter package, Plus package, and the Pro package.

The Starter package starts at $125 per month. The plan features customer management, Quickbooks integration, and a host of other functionalities.

The Plus package is priced at $186 per month. The Plus package offers all features on the Starter plan and extra tools like inventory management and job costing.

The Pro package pricing starts at $339 per month. Pro plan offers all tools on plus, and additional features like open API, web portal for customers, and eSign documents.

ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Service Fusion. You can also find here pricing information from Service Fusion's website.

Pros

• The software user interface is excellent
• Data transfer and payment processing on Service Fusion is seamless
• Support channels and training are satisfactory, according to customers

Cons

• Software glitches on Service Fusion cause data losses

How it stacks up?

Access a head to head analysis of Service Fusion vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Service Fusion right for you or your business?

Service Fusion is a field service management software best suited to small and mid-sized private contractors, service providers, and technicians. Typical industries that use the Service Fusion solution include contractors in construction, installation, HVAC, electrical works, plumbing, pest control, etc. The software fits service provider brands sized about 2-500. Some of their customers are Elliot AC Heating & Handyman Services, Liberty Air and Heating, and Energy Attic.