Service Fusion Review - why 4.5 stars?

• Customer Management: Field service providers can manage customer preference, establish and maintain customer communications, and manage data with Service Fusion.
• Tracking: Service Fusion helps field service brands stay in touch with techs in the field through the GPS tracking solution.
• Payment Processing: Field service providers handle invoicing, track and receive payments, and issue receipts on the Service Fusion platform. The software is fitted with payment processing solutions (FusionPay) to give users a smooth experience.
• Scheduling: Service providers can engage field workers and manage their schedules right on the Service Fusion platform using time management tools, notifications, and communication tools.

• The software user interface is excellent
• Data transfer and payment processing on Service Fusion is seamless
• Support channels and training are satisfactory, according to customers

• Software glitches on Service Fusion cause data losses

• Cost: Service Fusion pricing starts at $125 per month, billed annually. In comparison, Jobber starts at $29 per month, and Housecall Pro pricing starts at $49; however, billing is per feature. FieldEdge and Service Titan do not have their pricing details disclosed. Only Housecall Pro has a free version.
• Functionality: Service Fusion is fitted with several features designed for the field service management industry. Aspects like inventory management, contract/licensing management, work order management, amongst others, are all offered by Service Fusion. In comparison, Housecall Pro has no inventory management feature, while Service Titan has no work order management feature.
• Customer/Industries: Service Fusion mainly has the construction, utilities, facilities services, and real estate industries in its customer base. In comparison, Jobber and Housecall Pro also cater to Consumer Service brands, while FieldEdge and Service Titan target construction and utility services industries equally.
• Popularity: Service Fusion offers services to about 5,000 customers, primarily small and mid-sized contractors. Compared to some of its alternatives, Service Titan is trusted by more than 100k contractors, and 20k+ home service businesses use Housecall Pro Scalability: Service Fusion is more suited to small and medium-sized service provider brands and compares favorably with most of its competition as they also support small businesses. Service Titan, however, is more scalable, supporting both small and extensive service provider brands.
• Support: Service Fusion offers various support channels like email, helpdesk, knowledge base, chat, and phone, but 24/7 support is unavailable. In comparison, FieldEdge, Housecall Pro, Service Titan, and Jobber offer similar support channels, and 24/7 support is unavailable.
• Cloud/On-premise: Service Fusion and Service Titan are both cloud-based and on-premise software. FieldEdge, Jobber, and Housecall Pro are entirely cloud-based.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Service Fusion. You can also find here pricing information from Service Fusion's website.