SERVICE MANAGER Review - why 3.6 stars?

Shlomi Lavi / updated: Dec 12, 2022

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What is SERVICE MANAGER?

SERVICE MANAGER is both a cloud-based as well as an on-premise field management solution that can also be used as a job costing solution by individuals as well as businesses. The solution helps in making sure that the employees in the field services are monitored and regulated from a centralized point reducing the management work that needs to be done.

The software helps in streamlining both the financial services as well as the operation services making sure that a company is run properly. The main features that are available in the solution include facility scheduling, class scheduling, and employee scheduling among others.

Technisoft is the name of the organization that has been developing and distributing SERVICE MANAGER - Field Service. The company is located in Australia and was started in the year 1987.

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Who is it best for?

The software is a useful solution for businesses of all sizes hailing from a diverse range of types. Major industries and domains where it can be used include oil and energy exploration, engineering services, transport and delivery services, third party logistics, retail and wholesale, automation and manufacturing, and others.

Main features and functionalities

The software offers reliable customer management capabilities and retains a customer database for future reference. It also offers various tools for scheduling and routing, including support for both one-time and recurring scheduling. The software also facilitates creation of electronic inspection reports in addition to offers useful invoicing tools.

Bluelight Service Manager reduces manual data entry and helps in the reduction of overall administrative costs. It also offers device history management along with inspection report management. Other important capabilities of the software include deficiency tracking, work order management, data import and export, contract pricing management, proposal management, user-level security, and others.

What is the actual cost?

The cost of license starts at $795 per license. ITQlick pricing score is 5.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for SERVICE MANAGER.

Pros

• SERVICE MANAGER has robust features for field service management, booking, and scheduling solutions
• The software is fully cloud-based, offering flexibility in the office and the field
• The booking and scheduling tools on SERVICE MANAGER work excellently to optimize processes and increase productivity

Cons

• There are insufficient support channels and resources available on SERVICE MANAGER
• The platform is outdated, and there have been no upgrades for years

How it stacks up?

Access a head to head analysis of SERVICE MANAGER vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is SERVICE MANAGER right for you or your business?

SERVICE MANAGER is a fully cloud-based software offering that delivers field service management, booking, and scheduling solutions to service-based businesses and professionals. The software is suitable for operations of all sizes and can serve industries like fire & life safety, healthcare, insurance, etc.