Service Pro Review - why 3.4 stars?

Service Pro Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 8/10 - high cost
Category: Field Service -> Service Pro review
Ranking:Ranked 144 out of 350 Field Service systems
Company: MSI Data
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Service Pro pricing, Service Pro alternatives
Shlomi LaviShlomi Lavi / updated: Aug 26, 2022

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What is Service Pro?

Service Pro is an on-premise or on-cloud field service management software developed for the various businesses of all sizes. Its key capabilities include billing and invoicing, contract management, dispatching, routing, scheduling, work order management, time clock, and more. Service Pro is an information technology and services company which was founded in 1993. It is headquartered in Oakville, Ontario and is operated by up to 50 employees.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries and domains where it can be used include construction and engineering, government and public administration, manufacturing and engineering, healthcare and hospitality, and others. Columbia Industries is among the notable clients of the software.

Main features and functionalities

Core project management services offered by the software include contract management, document management, equipment management, facility management, and scheduling. Its project estimating services include conceptual estimates, cost database, item list, and proposal generator. The software also offers enterprise call management and service dispatching capabilities.

Service Pro offers project accounting services of accounts receivable management, fixed asset management, general ledger, inventory management, and purchase order management. Its service management capabilities include call management, inventory management, service contracts, service quotes, and work orders. Quick scheduling decisions can be made with the visual scheduler of the software. Finally, the software offers integration with Microsoft Office and Quickbooks.

What is the actual cost?

ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Service Pro.

Pros

  • Easy to learn and navigate
  • Customizable templates and reports
  • Good collaboration tools

Cons

  • More expensive than other workflow and field service management systems
  • Limited number of integrations

How it stacks up?

Access a head to head analysis of Service Pro vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Service ...
ITQlick rating
3.4/5
Score
77/100
Pricing
8/10
License pricing
Pricing not available
Functionality
23
Compare
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

Service Pro is ranked 144 out of 350 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of Service Pro is 3.4 stars out of 5 and the total score is 77 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Service Pro makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Service Pro on your mobile/smart phone.

What should we ask during a demo session?

Differences between Service Pro and alternatives?

The most popular alternatives to Service Pro in 2024: Jobber, HouseCall Pro, ServiceTitan, Dispatch, Service Fusion. Access the complete competitors analysis here - Service Pro VS Field Service Software alternatives.

Is Service Pro right for you or your business?

Service Pro fits small to medium from various industries such as government and public administration, healthcare and hospitality, construction and engineering, and manufacturing and engineering. Among its known customers are Metropolitan Nashville Public Schools, Withlacoochee River Electric Cooperative (WREC), BlueScope Steel, Oklahoma City Public Schools (OKCPS), and more.

List of categories

Construction
Construction Apps
Electrician Apps
Customer Relationship Management
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
FS Contact Management
FS Billing / Invoicing
FS Inventory Management
FS Scheduling & Dispatch
FS Work Order Management

List of features

Basic Reports
Data Import/Export
Online Customer Support
Billing & Invoicing
Contract Management
Mobile Access
Field Service

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.