Service Pro Field Service Review - why 3.5 stars?

Service Pro Field Service Management Software Review
ITQlick Score: 75/100
ITQlick Rating: (3.5/5)
Pricing: 3.8/10 - low cost
Category: Field Service -> Service Pro Field Service
Ranking:Ranked 172 out of 348 Field Service systems
Company: MSI Data
Typical customers: Large business
Platforms: Desktop
Links: Service Pro Field Service pricing, Service Pro Field Service alternatives
Shlomi LaviShlomi Lavi / updated: Feb 24, 2021

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What is Service Pro Field Service?

MSI Data Service Pro is a web based construction and project management solution for construction businesses of all sizes. It overlooks various critical aspects such as estimating, accounting, and service management. The software was designed by MSI Data, LLC, headquartered in Wisconsin, United States.

What is Service Pro Field Service rating? ()

The rating of Service Pro Field Service is 3.5 stars out of 5 and the total score is 75 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Service Pro Field Service's typical customers?

The software can be deployed for any construction project whether its budget is less than $10 million or goes beyond $100 million. It has generally found deployment in government and private infrastructure projects such as construction of roads, bridges and private establishments.

Engineering firms and general contractors are among the main intended users of the software. Main customers include medium sized engineering companies such as Heads Up Technologies.

Is Service Pro Field Service the best Field Service?

Service Pro Field Service is ranked 172 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

Like other major construction solutions, MSI Data Service Pro also offers four main modules of project management, estimating, accounting, and service management. For project management, the software features such services as contract management, document and equipment management, scheduling, and facility management.

Estimating module offers the features of conceptual estimates, cost database, and proposal generator. For accounts management, you can benefit from the features of accounts receivable, general ledger, inventory management, and purchase order. Additional services include service management module and integration with Microsoft Project and QuickBooks.

What are Service Pro Field Service's pros? (3 Pros)

  • Other than Microsoft Project, MSI Data Service also provides integration with QuickBooks.
  • You have the facilities of custom dashboard and unlimited custom objects.
  • Other than offering both on premise and online deployment models, MSI Data Service supports both Windows and Mac systems.

What are Service Pro Field Service's cons? (2 cons)

  • Project management module of MSI Data Service does not include the features of bidding, change orders, and punch list.
  • Unlike its competitors, the software does not allow you to export data in PDF and Excel formats.

Who are their main alternatives?

Some of the key competitors for Service Pro FSM include FieldAware and FieldOne Sky.

FieldAware provides field service management software that includes service orders, estimates and quotations with portals for customers to raise requests and monitor status. In addition there is service technician assignment and scheduling, dispatch control, as well as support for mobile devices for technicians to access work details as well as report updates. The product is cloud based and supports analytics & dashboards for monitoring important service KPIs as well as tracking overall operations.

Service Pro FSM provides similar support for the service management cycle, but it also looks to combine operations for on-site service and repair center management. To do this it offers additional options such as support for customer asset tracking, as well as spare parts management to handle work order requirements.

Then there is FieldOne Sky which is offered on premise as well as in the cloud. It provides a collaboration platform for service technicians to interact to help in problem resolution, and it also allows integration to multiple third party applications. Other features include dispatch route optimization for quicker service response times, and a product information knowledge base for easy reference. Additionally there is a documentation system for both service contracts and warranty entitlements.

Service Pro FSM on the other hand is also available for cloud and on premise deployments, but it offers limited integration options and only to certified partners. However it can also handle product returns but only focuses on service level agreements to govern the type of service provided to customers.

What is the cost of Service Pro Field Service?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Service Pro Field Service

What should you ask MSI Data during a demo session? (65 questions)

Schedule a demo with Service Pro Field Service and access 65 must ask questions for the vendor while watching Service Pro Field Service in action.

List of categories

CRM
Channel Management
Customer Service
Customer Success
Help Desk
Self-Service Portal
Field Service
FS Contact Management
FS Billing / Invoicing
FS Inventory Management
FS Scheduling & Dispatch
FS Work Order Management

List of features

Calendar Management
Inventory Management
Multiple Locations

Service Pro Field Service Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.