ServiceBench Review - why 4.1 stars?

Shlomi Lavi / updated: Feb 15, 2022

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What is ServiceBench?

ServiceBench software is a field service management solution that handles customers and field agents. It offers the following capabilities that are; a reporting and analytics tool that helps users manage their business through powerful business intelligence and network operations data. The job intake and scheduling help users receive customer repair requests and tracks service to completion.

It also has a service management tool that ensures real-time network and performance measurement. Other features are parts management, job distribution, claims management among others. ServiceBench software is a product of Asurion Services, which is a company that is based in the United States.

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Who is it best for?

The software is a useful solution for businesses of all sizes and a diverse range of types. It can be used in a variety of major industries and domains as engineering services, transport and delivery services, automation and manufacturing, third party logistics, and others.

Main features and functionalities

The software facilitate scheduling of customer service repairs based on various service provider attributes such as availability, location, products services and consumer ratings. It also allows instant dispatching of repair jobs, depot work, and installs to the service providers. Additionally, it manages resource availability, updates job status, verifies warranty authorizations, and connects field techs with mobile apps.

ServiceBench facilitates measurement of service through various surveys and real-time stats. It also offers verification of background screening in addition to validation of trade licenses and certifications. Other important capabilities of the platform include automated online contract renewals, parts management, instant claims validation and processing, and reporting and analytics etc.

What is the actual cost?

The cost of license starts at $119 per month. ITQlick pricing score is 3 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceBench.

Pros

• The software is user-friendly
• The software is easy to navigate
• The customer service is excellent

Cons

• The graphics are difficult to understand
• The system contains bugs

How it stacks up?

Access a head to head analysis of ServiceBench vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ServiceBench right for you or your business?

ServiceBench software is suitable for small, medium and large businesses. It caters to multiple specialties including consumer electronics, major appliances, residential home services, commercial food equipment, plumbing and many more.