ServiceChannel Review - why 4.2 stars?

ServiceChannel Review
ITQlick Score: 81/100
ITQlick Rating: (4.2/5)
Pricing: 3.6/10 - low cost
Category: Maintenance -> ServiceChannel
Ranking:Ranked 48 out of 272 Maintenance systems
Company: ServiceChannel
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: ServiceChannel pricing, ServiceChannel alternatives

Shlomi LaviShlomi Lavi / updated: Jul 27, 2022

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What is ServiceChannel and its features?

ServiceChannel is a cloud-based computerized maintenance management software solution. The software is designed to assist facilities managers to pay for repair and maintenance services. In addition, the software also assists in sourcing and procuring these services from commercial contractors across their enterprise.

The solution offers tools to streamline maintenance operations, reduce operational costs, and maximize productivity. Some of the core features of ServiceChannel include asset tracking, scheduling, service history tracking, work order management, and technician management among many more.

ServiceChannel is a software product offered by ServiceChannel, a company based in the United States. The company has expanded its operations into 63 countries and are proud winners of the 2010 Nike Vendor Excellence Award, 2017 GSD Summit Awards as well as GAP Strategic Partner among other awards.


What is ServiceChannel rating?

The rating of ServiceChannel is 4.2 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses ServiceChannel?

The software can be used by small and medium businesses as well as large enterprises. Major industries where it has seen deployment include financial services, engineering services, food and beverages, retail and wholesale, automation and manufacturing, and others. Some major customers of the software include RaceTrac, Bloomin Brands, and Nike Inc etc.

Is it easy to use?

Yes, ServiceChannel makes it fairly easy to use. This product is user friendly and intuitive.

Is ServiceChannel cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access ServiceChannel on your mobile/smart phone.

Is ServiceChannel the best Maintenance system?

ServiceChannel is ranked 48 out of 272 software in their category (Maintenance systems).

What are their main features and functionalities?

Core management capabilities offered by the software include document management, project management, relationship management, and timecard management. For asset management, it offers equipment maintenance, equipment authorization, and checking in and checking out. Support is offered for multiple currencies, languages, and locations. The software also offers maintenance scheduling, customizable reporting, and analytics.

ServiceChannel offers customization of fields and functionalities along with category customization and custom reports. Comprehensive support is offered in the form of recorded demos, knowledge base, FAQ, instructional videos, system upgrades, webinars, and other channels. Other important capabilities include work order management, supplier management, contractor directory, and contractor management etc.

What are ServiceChannel's pros? (3 Pros)

  • The price of the software is fair
  • Initial training support is fantastic and training materials are readily accessible
  • Has several functionalities and useful tools

What are ServiceChannel's cons? (2 cons)

  • Upgrades birth new bugs and cause the system to run slow
  • The mobile apps have limited functionalities

Who are their main alternatives?

The two main competitors of ServiceChannel include Maxpanda CMMS and Micromain CMMS. Maxpanda CMMS is a maintenance management software that is mainly focused on asset management, whereas ServiceChannel is designed to assist facilities managers to cater for the repair and maintenance services. Maxpanda CMMS is both a cloud-based and on-premise solution whereas ServiceChannel is a cloud-based solution.

Based on the online reviews, Maxpanda CMMS has been awarded a 4-star rating while ServiceChannel has been rated at 4.5. Unlike ServiceChannel which can only be deployed on the cloud, Micromain CMMS can either be deployed on the cloud or on-premise.

Based on the online reviews, Micromain CMMS has been awarded a 4-star rating while ServiceChannel has been rated 4.5. Micromain CMMS is ideal for midsize businesses as well as enterprises while ServiceChannel, on the other hand, is designed to serve small businesses, midsize businesses as well as enterprises.

What is the cost of ServiceChannel?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for ServiceChannel

What should you ask ServiceChannel during a demo session? (65 questions)

Schedule a demo with ServiceChannel and access 65 must ask questions for the vendor while watching ServiceChannel in action.

Where ServiceChannel is used?

ServiceChannel is perfect for small businesses, mid-size businesses, and enterprises. The main target markets include North America, Australia, Asia, Middle-East and Africa. The software can be of great use in retail, grocery stores, restaurants, Property Management, Healthcare, financial, logistics and transportation, as well as manufacturing industries.

List of categories

Maintenance
Asset Tracking
CMMS
Equipment Maintenance
Preventive Maintenance
Web-Based CMMS
Work Order Management
Purchasing Management
Facilities Management
Scheduling
Retail

List of features

Mobile Access
Fixed Asset Management
PO: Purchase orders
Preventive Maintenance
Work Order Management

ServiceChannel Vs. Alternatives

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Score
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ServiceChannel
ITQlick rating
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Pricing not available
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Fiix
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30
Review

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.