ServiceChannel Review - why 4.2 stars?

ServiceChannel Review
ITQlick Score: 81/100
ITQlick Rating:
Pricing: 3.6/10 - low cost
Category: Maintenance -> ServiceChannel review
Ranking:Ranked 49 out of 273 Maintenance systems
Company: ServiceChannel
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: ServiceChannel pricing, ServiceChannel alternatives
Shlomi LaviShlomi Lavi / updated: Jul 27, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is ServiceChannel?

ServiceChannel is a cloud-based computerized maintenance management software solution. The software is designed to assist facilities managers to pay for repair and maintenance services. In addition, the software also assists in sourcing and procuring these services from commercial contractors across their enterprise.

The solution offers tools to streamline maintenance operations, reduce operational costs, and maximize productivity. Some of the core features of ServiceChannel include asset tracking, scheduling, service history tracking, work order management, and technician management among many more.

ServiceChannel is a software product offered by ServiceChannel, a company based in the United States. The company has expanded its operations into 63 countries and are proud winners of the 2010 Nike Vendor Excellence Award, 2017 GSD Summit Awards as well as GAP Strategic Partner among other awards.

Who is it best for?

The software can be used by small and medium businesses as well as large enterprises. Major industries where it has seen deployment include financial services, engineering services, food and beverages, retail and wholesale, automation and manufacturing, and others. Some major customers of the software include RaceTrac, Bloomin Brands, and Nike Inc etc.

Main features and functionalities

Core management capabilities offered by the software include document management, project management, relationship management, and timecard management. For asset management, it offers equipment maintenance, equipment authorization, and checking in and checking out. Support is offered for multiple currencies, languages, and locations. The software also offers maintenance scheduling, customizable reporting, and analytics.

ServiceChannel offers customization of fields and functionalities along with category customization and custom reports. Comprehensive support is offered in the form of recorded demos, knowledge base, FAQ, instructional videos, system upgrades, webinars, and other channels. Other important capabilities include work order management, supplier management, contractor directory, and contractor management etc.

What is the actual cost?

ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceChannel. You can also find here pricing information from ServiceChannel's website.

Pros

  • The price of the software is fair
  • Initial training support is fantastic and training materials are readily accessible
  • Has several functionalities and useful tools

Cons

  • Upgrades birth new bugs and cause the system to run slow
  • The mobile apps have limited functionalities

How it stacks up?

Access a head to head analysis of ServiceChannel vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
ServiceChannel
ITQlick rating
4.2/5
Score
81/100
Pricing
3.6/10
License pricing
Pricing not available
Functionality
16
Compare
FTMainte...
ITQlick rating
4.3/5
Score
94/100
Pricing
2.6/10
License pricing
$40 per month
Functionality
32
UpKeep
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$45 per user/month
Functionality
19
Review
Hippo CM...
ITQlick rating
4.4/5
Score
93/100
Pricing
2/10
License pricing
$35 per user/month
Functionality
27
Fiix
ITQlick rating
4.5/5
Score
93/100
Pricing
3/10
License pricing
$45 per user/month
Functionality
30
Review

Frequently Asked Questions (FAQs)

Is it the best Maintenance system?

ServiceChannel is ranked 49 out of 273 software in their category (Maintenance systems).

How they are rated on ITQlick?

The rating of ServiceChannel is 4.2 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ServiceChannel makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access ServiceChannel on your mobile/smart phone.

What should we ask during a demo session?

Differences between ServiceChannel and alternatives?

The most popular alternatives to ServiceChannel in 2023: FTMaintenance, UpKeep, Fiix, Hippo CMMS, Maximo. Access the complete competitors analysis here - ServiceChannel VS Maintenance Software alternatives.

Is ServiceChannel right for you or your business?

ServiceChannel is perfect for small businesses, mid-size businesses, and enterprises. The main target markets include North America, Australia, Asia, Middle-East and Africa. The software can be of great use in retail, grocery stores, restaurants, Property Management, Healthcare, financial, logistics and transportation, as well as manufacturing industries.

List of categories

Maintenance
Asset Tracking
CMMS
Equipment Maintenance
Preventive Maintenance
Web-Based CMMS
Work Order Management
Purchasing Management
Facilities Management
Scheduling
Retail

List of features

Mobile Access
Fixed Asset Management
PO: Purchase orders
Preventive Maintenance
Work Order Management

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.