ServiceChannel Review - why 4.2 stars?

Shlomi Lavi / updated: Jul 27, 2022

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What is ServiceChannel?

ServiceChannel is a cloud-based computerized maintenance management software solution. The software is designed to assist facilities managers to pay for repair and maintenance services. In addition, the software also assists in sourcing and procuring these services from commercial contractors across their enterprise.

The solution offers tools to streamline maintenance operations, reduce operational costs, and maximize productivity. Some of the core features of ServiceChannel include asset tracking, scheduling, service history tracking, work order management, and technician management among many more.

ServiceChannel is a software product offered by ServiceChannel, a company based in the United States. The company has expanded its operations into 63 countries and are proud winners of the 2010 Nike Vendor Excellence Award, 2017 GSD Summit Awards as well as GAP Strategic Partner among other awards.

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Who is it best for?

The software can be used by small and medium businesses as well as large enterprises. Major industries where it has seen deployment include financial services, engineering services, food and beverages, retail and wholesale, automation and manufacturing, and others. Some major customers of the software include RaceTrac, Bloomin Brands, and Nike Inc etc.

Main features and functionalities

Core management capabilities offered by the software include document management, project management, relationship management, and timecard management. For asset management, it offers equipment maintenance, equipment authorization, and checking in and checking out. Support is offered for multiple currencies, languages, and locations. The software also offers maintenance scheduling, customizable reporting, and analytics.

ServiceChannel offers customization of fields and functionalities along with category customization and custom reports. Comprehensive support is offered in the form of recorded demos, knowledge base, FAQ, instructional videos, system upgrades, webinars, and other channels. Other important capabilities include work order management, supplier management, contractor directory, and contractor management etc.

What is the actual cost?

ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceChannel. You can also find here pricing information from ServiceChannel's website.

Pros

• The price of the software is fair
• Initial training support is fantastic and training materials are readily accessible
• Has several functionalities and useful tools

Cons

• Upgrades birth new bugs and cause the system to run slow
• The mobile apps have limited functionalities

How it stacks up?

Access a head to head analysis of ServiceChannel vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ServiceChannel right for you or your business?

ServiceChannel is perfect for small businesses, mid-size businesses, and enterprises. The main target markets include North America, Australia, Asia, Middle-East and Africa. The software can be of great use in retail, grocery stores, restaurants, Property Management, Healthcare, financial, logistics and transportation, as well as manufacturing industries.