ServiceDesk Plus Standard Edit Review - why 5 stars?

ServiceDesk Plus Standard Edit Review
ITQlick Score: 76/100
ITQlick Rating:
(5/5)
Pricing: 4.4/10 - average cost
Category: IT Management -> ServiceDesk Plus Standard Edit review
Ranking:Ranked 14 out of 209 IT Management systems
Company: ManageEngine
Pricing: starts at $495 per year
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: ServiceDesk Plus Standard Edit pricing, ServiceDesk Plus Standard Edit alternatives
Shlomi LaviShlomi Lavi / updated: Mar 03, 2022

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What is ServiceDesk Plus Standard Edit?

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that problems are answered quickly and technicians on the other hand have a balanced work load.

The software was developed by Manage Engine, which is part of the Zoho Corporation. The company is dedicated in creating IT management software for businesses that provide IT support to clients. Over 10,000 IT managers around the world use ServiceDesk Plus for their daily operations.

Who is it best for?

ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. The paid versions on the other hand can support medium to big ones. These companies could be in varying industries including education, software, service, entertainment, media, retail and entertainment. Some of the clients that use ServiceDesk Plus are UCLA, WWF, CBC Television and De Beers Canada.

Main features and functionalities

ServiceDesk Plus Standard Edition is a cost free solution that can help small businesses with 5 or less technicians offering technical support to clients.

The software allows customers, as well as technicians to be on top of the status of their tickets. It comes with knowledge base that can be easily customized, and can be used by both agents and clients. The manager dashboard make it easy for the IT manager to set rules, track reports and incidents, as well as set which agent should handle specific incidents.

Its multi-site support allows you to customize each IT process for each site. The software also comes with custom request form templates that save time and effort as they do not need to be created from scratch.

What is the actual cost?

The cost of license starts at $495 per year. ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceDesk Plus Standard Edit.

Pros

  • ServiceDesk Plus Standard Edition is cost free making it perfect for starting companies with a tight budget
  • Can be upgraded anytime to the paid editions for full features when the company grows its needs
  • Easy navigation because of its user friendly interface making it convenient to use
  • Customization can be done to fit the specific business process that suits the company
  • Allows clients and technicians to track the status of their tickets so they would know what to expect and do

Cons

  • ServiceDesk Plus Standard Edition is limited to be used by 5 technicians for the free version
  • Lacks features that the paid version offers, which big companies may need to further enhance their business operation
  • ServiceDesk Plus Standard Edition does not come with social media integration unlike other applications that allow companies to always be connected with their clients
  • Does not integrate "out of the box" with other business applications
  • ServiceDesk Plus Standard Edition supports only English, though the paid version supports various languages

How it stacks up?

Access a head to head analysis of ServiceDesk Plus Standard Edit vs alternative software solutions.
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Frequently Asked Questions (FAQs)

Is it the best IT Management system?

ServiceDesk Plus Standard Edit is ranked 14 out of 209 software in their category (IT Management systems).

How they are rated on ITQlick?

The rating of ServiceDesk Plus Standard Edit is 5 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ServiceDesk Plus Standard Edit makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently ServiceDesk Plus Standard Edit can't be accessed on mobile, you would need to access it from your computer.

Differences between ServiceDesk Plus Standard Edit and alternatives?

The most popular alternatives to ServiceDesk Plus Standard Edit in 2022: Symantec Altiris, Windows 7, Informatica PowerCenter, PingFederate, Mendix App. Access the complete competitors analysis here - ServiceDesk Plus Standard Edit VS IT Management Software alternatives.

List of categories

CRM
Banking CRM
Help Desk
Real Estate CRM
IT Management
IT Asset Management
Online Ticketing

List of features

Billing and Invoicing
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Self Service Portal
Service Level Agreements

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.