ServiceDesk Plus Standard Edit Review

Let our IT Management Software Experts help you find the right Software for your Business!

Compare Price Quotes
Compare Price Quotes
Get FREE Price Quotes on IT Management Software
Fill out my online form.

Last updated: Sep 14, 2019

ServiceDesk Plus Standard Edit Review

ITQlick rating
(5/5)

Starting from $395 per license

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that p...

  • Categories (4/7):

    • CRM
    • Banking CRM
    • Help Desk
    • Real Estate CRM

Shlomi Lavi / updated: Sep 14, 2019

What is ServiceDesk Plus Standard Edit?

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that problems are answered quickly and technicians on the other hand have a balanced work load.

The software was developed by Manage Engine, which is part of the Zoho Corporation. The company is dedicated in creating IT management software for businesses that provide IT support to clients. Over 10,000 IT managers around the world use ServiceDesk Plus for their daily operations.

Average Rating -

The rating of ServiceDesk Plus Standard Edit is 5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. The paid versions on the other hand can support medium to big ones. These companies could be in varying industries including education, software, service, entertainment, media, retail and entertainment. Some of the clients that use ServiceDesk Plus are UCLA, WWF, CBC Television and De Beers Canada.

Features

ServiceDesk Plus Standard Edition is a cost free solution that can help small businesses with 5 or less technicians offering technical support to clients.

The software allows customers, as well as technicians to be on top of the status of their tickets. It comes with knowledge base that can be easily customized, and can be used by both agents and clients. The manager dashboard make it easy for the IT manager to set rules, track reports and incidents, as well as set which agent should handle specific incidents.

Its multi-site support allows you to customize each IT process for each site. The software also comes with custom request form templates that save time and effort as they do not need to be created from scratch.

ServiceDesk Plus Standard Edit 5 Pros

  • ServiceDesk Plus Standard Edition is cost free making it perfect for starting companies with a tight budget
  • Can be upgraded anytime to the paid editions for full features when the company grows its needs
  • Easy navigation because of its user friendly interface making it convenient to use
  • Customization can be done to fit the specific business process that suits the company
  • Allows clients and technicians to track the status of their tickets so they would know what to expect and do

ServiceDesk Plus Standard Edit 2 Cons

  • ServiceDesk Plus Standard Edition is limited to be used by 5 technicians for the free version
  • Lacks features that the paid version offers, which big companies may need to further enhance their business operation

Competitors & Alternatives

There are also other software that offer the same service as ServiceDesk Plus Standard Edition. Some of them are Zoho Support, Zendesk, Support Tracker.Net and Revelation Core.
 
ServiceDesk Plus Standard Edition comes with technical support unlike Zendesk that doesn’t come with one. Its professional and enterprise edition comes with great features that would be worth the upgrade, while Zoho Support’s premium editions lack unique functions. The free version of ServiceDesk Plus Standard Edition only supports up to 5 technicians, compared to Zoho Support Free that can support unlimited number of agents.
 
Other applications can just be used on desktop or online. ServiceDesk Plus Standard Edition can be used on computers and on the web, as well as on phones. It also supports various operating systems, web browsers and mobile devices.
 
Other IT helpdesk and management applications also provide knowledge base for clients or technicians only. ServiceDesk Plus Standard Edition allows the creation of knowledge base for both.

ServiceDesk Plus Standard Edit Pricing Information

The cost of license starting from $395 per license. The experts at ITQlick has reviewed ServiceDesk Plus Standard Edit pricing and gave the software a total cost of ownership (TCO) rating of 4.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching ServiceDesk Plus Standard Edit in action

ServiceDesk Plus Standard Edit Categories

CRM
Banking CRM
Help Desk
Real Estate CRM
IT Management
IT Asset Management
Online Ticketing

Specifications

Company:
Address: Pleasanton, CA 94588, USA
Customers: Start up, Small business, Medium business, Large business
Business Area: Customer service, Project Management, Sales management, Service management
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

ServiceDesk Plus Standard Edit Features

Billing and Invoicing
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Self Service Portal
Service Level Agreements

ServiceDesk Plus Standard Edit Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ServiceDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
76/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$395 per license
Hosting
Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Symantec
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$12,975 per license
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Windows
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$50 per year
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
SevOne
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
88/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$2,995 per license
Hosting
NA
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Informatica
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5/10
License pricing license pricing (if provided by the software vendor)
$24,528 per year
Hosting
On premise and Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review