ServiceDesk Plus Standard Edit Review - why 5 stars?

ServiceDesk Plus Standard Edit Review
ITQlick Score: 76/100
ITQlick Rating: (5/5)
Pricing: 4.4/10 - average cost
Category: IT Management -> ServiceDesk Plus Standard Edit
Ranking:Ranked 14 out of 209 IT Management systems
Company: ManageEngine
Pricing: starts at $395 per license
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: ServiceDesk Plus Standard Edit pricing, ServiceDesk Plus Standard Edit alternatives
Shlomi LaviShlomi Lavi / updated: Oct 13, 2021

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What is ServiceDesk Plus Standard Edit?

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that problems are answered quickly and technicians on the other hand have a balanced work load.

The software was developed by Manage Engine, which is part of the Zoho Corporation. The company is dedicated in creating IT management software for businesses that provide IT support to clients. Over 10,000 IT managers around the world use ServiceDesk Plus for their daily operations.

What is ServiceDesk Plus Standard Edit rating? ()

The rating of ServiceDesk Plus Standard Edit is 5 stars out of 5 and the total score is 76 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are ServiceDesk Plus Standard Edit's typical customers?

ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. The paid versions on the other hand can support medium to big ones. These companies could be in varying industries including education, software, service, entertainment, media, retail and entertainment. Some of the clients that use ServiceDesk Plus are UCLA, WWF, CBC Television and De Beers Canada.

Is ServiceDesk Plus Standard Edit the best IT Management?

ServiceDesk Plus Standard Edit is ranked 14 out of 209 software in their category (IT Management systems).

What are their main features and functionalities?

ServiceDesk Plus Standard Edition is a cost free solution that can help small businesses with 5 or less technicians offering technical support to clients.

The software allows customers, as well as technicians to be on top of the status of their tickets. It comes with knowledge base that can be easily customized, and can be used by both agents and clients. The manager dashboard make it easy for the IT manager to set rules, track reports and incidents, as well as set which agent should handle specific incidents.

Its multi-site support allows you to customize each IT process for each site. The software also comes with custom request form templates that save time and effort as they do not need to be created from scratch.

What are ServiceDesk Plus Standard Edit's pros? (5 Pros)

  • ServiceDesk Plus Standard Edition is cost free making it perfect for starting companies with a tight budget
  • Can be upgraded anytime to the paid editions for full features when the company grows its needs
  • Easy navigation because of its user friendly interface making it convenient to use
  • Customization can be done to fit the specific business process that suits the company
  • Allows clients and technicians to track the status of their tickets so they would know what to expect and do

What are ServiceDesk Plus Standard Edit's cons? (2 cons)

  • ServiceDesk Plus Standard Edition is limited to be used by 5 technicians for the free version
  • Lacks features that the paid version offers, which big companies may need to further enhance their business operation

Who are their main alternatives?

There are also other software that offer the same service as ServiceDesk Plus Standard Edition. Some of them are Zoho Support, Zendesk, Support Tracker.Net and Revelation Core.
 
ServiceDesk Plus Standard Edition comes with technical support unlike Zendesk that doesn’t come with one. Its professional and enterprise edition comes with great features that would be worth the upgrade, while Zoho Support’s premium editions lack unique functions. The free version of ServiceDesk Plus Standard Edition only supports up to 5 technicians, compared to Zoho Support Free that can support unlimited number of agents.
 
Other applications can just be used on desktop or online. ServiceDesk Plus Standard Edition can be used on computers and on the web, as well as on phones. It also supports various operating systems, web browsers and mobile devices.
 
Other IT helpdesk and management applications also provide knowledge base for clients or technicians only. ServiceDesk Plus Standard Edition allows the creation of knowledge base for both.

What is the cost of ServiceDesk Plus Standard Edit?

The cost of license starts at $395 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for ServiceDesk Plus Standard Edit

What should you ask ManageEngine during a demo session? (65 questions)

Schedule a demo with ServiceDesk Plus Standard Edit and access 65 must ask questions for the vendor while watching ServiceDesk Plus Standard Edit in action.

List of categories

CRM
Banking CRM
Help Desk
Real Estate CRM
IT Management
IT Asset Management
Online Ticketing

List of features

Billing and Invoicing
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Self Service Portal
Service Level Agreements

ServiceDesk Plus Standard Edit Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.