ServiceDesk Plus Standard Edit - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Oct 13, 2021

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There are also other software that offer the same service as ServiceDesk Plus Standard Edition. Some of them are Zoho Support, Zendesk, Support Tracker.Net and Revelation Core.
 
ServiceDesk Plus Standard Edition comes with technical support unlike Zendesk that doesn’t come with one. Its professional and enterprise edition comes with great features that would be worth the upgrade, while Zoho Support’s premium editions lack unique functions. The free version of ServiceDesk Plus Standard Edition only supports up to 5 technicians, compared to Zoho Support Free that can support unlimited number of agents.
 
Other applications can just be used on desktop or online. ServiceDesk Plus Standard Edition can be used on computers and on the web, as well as on phones. It also supports various operating systems, web browsers and mobile devices.
 
Other IT helpdesk and management applications also provide knowledge base for clients or technicians only. ServiceDesk Plus Standard Edition allows the creation of knowledge base for both.

2021's Top ServiceDesk Plus Standard Edit Alternatives

Here are the top 4 alternatives to ServiceDesk Plus Standard Edit that are worth checking out: Symantec Altiris Deployment Solution for SMBs, Windows 7 for large size business, OpenSpan Desktop Automation for growing companies, and Cherwell Service Management for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
ServiceDesk
ITQlick rating
5/5
Score
76/100
Pricing
4.4/10
License pricing
$395 per license
Functionality
13
Best for SMBs
Symantec
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Best for Enterprise
Windows
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$50 per year
Functionality
4
Growing
OpenSpan
ITQlick rating
3.6/5
Score
86/100
Pricing
3/10
License pricing
Pricing not available
Functionality
4
Free version
Cherwell
ITQlick rating
4.4/5
Score
77/100
Pricing
6/10
License pricing
$150 per month
Functionality
22

1. Symantec Altiris Deployment Solution - Best for SMBs

Symantec Altiris Deployment Solution is an alternative IT Management software, Symantec Altiris Deployment Solution used on the cloud, ServiceDesk Plus Standard Edit can be used on the cloud. Symantec Altiris Deployment Solution, with a pricing score of 3.4 is considered less expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

Symantec Altiris Deployment Solution is rated 3.4 stars by ITQlick experts, both software products offer a good range of features (Symantec offers 5 main features). compare head to head: Symantec Altiris Deployment Solution Vs ServiceDesk Plus Standard Edit

2. Windows 7 - Best for Large Business

Windows 7 is an alternative IT Management software, Windows 7 installed on-premises or used cloud based, ServiceDesk Plus Standard Edit can be used on the cloud. Windows 7, with a pricing score of 4.2 is considered less expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

Windows 7 is rated 3.3 stars by ITQlick experts, both software products offer a good range of features (Windows offers 4 main features). compare head to head: Windows 7 Vs ServiceDesk Plus Standard Edit

3. OpenSpan Desktop Automation - Best for Growing Companies

OpenSpan Desktop Automation is an alternative IT Management software, OpenSpan Desktop Automation installed on-premises, ServiceDesk Plus Standard Edit can be used on the cloud. OpenSpan Desktop Automation, with a pricing score of 3 is considered less expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

OpenSpan Desktop Automation is rated 3.6 stars by ITQlick experts, both software products offer a good range of features (OpenSpan offers 4 main features). compare head to head: OpenSpan Desktop Automation Vs ServiceDesk Plus Standard Edit

4. Cherwell Service Management - Best for NO Budget or Start up Companies

Cherwell Service Management is an alternative IT Management software, Cherwell Service Management installed on-premises or used cloud based, ServiceDesk Plus Standard Edit can be used on the cloud. Cherwell Service Management, with a pricing score of 6 is considered more expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

Cherwell Service Management is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (Cherwell offers 22 main features). compare head to head: Cherwell Service Management Vs ServiceDesk Plus Standard Edit

5. Informatica PowerCenter

Informatica PowerCenter is an alternative IT Management software, Informatica PowerCenter installed on-premises or used cloud based, ServiceDesk Plus Standard Edit can be used on the cloud. Informatica PowerCenter, with a pricing score of 5 is considered more expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

Informatica PowerCenter is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (Informatica offers 6 main features). compare head to head: Informatica PowerCenter Vs ServiceDesk Plus Standard Edit

6. PingFederate

PingFederate is an alternative IT Management software, PingFederate installed on-premises, ServiceDesk Plus Standard Edit can be used on the cloud. PingFederate, with a pricing score of 5.6 is considered more expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

PingFederate is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (PingFederate offers 4 main features). compare head to head: PingFederate Vs ServiceDesk Plus Standard Edit

7. Mendix App Platform

Mendix App Platform is an alternative IT Management software, Mendix App Platform installed on-premises, ServiceDesk Plus Standard Edit can be used on the cloud. Mendix App Platform, with a pricing score of 6.8 is considered more expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

Mendix App Platform is rated 3.8 stars by ITQlick experts, both software products offer a good range of features (Mendix offers 5 main features). compare head to head: Mendix App Platform Vs ServiceDesk Plus Standard Edit

8. FlexNet Licensing

FlexNet Licensing is an alternative IT Management software, FlexNet Licensing installed on-premises or used cloud based, ServiceDesk Plus Standard Edit can be used on the cloud. FlexNet Licensing, with a pricing score of 3.8 is considered less expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

FlexNet Licensing is rated 3.5 stars by ITQlick experts, both software products offer a good range of features (FlexNet offers 4 main features). compare head to head: FlexNet Licensing Vs ServiceDesk Plus Standard Edit

9. QualiWare

QualiWare is an alternative IT Management software, QualiWare installed on-premises or used cloud based, ServiceDesk Plus Standard Edit can be used on the cloud. QualiWare, with a pricing score of 3.6 is considered less expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

QualiWare is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (QualiWare offers 3 main features). compare head to head: QualiWare Vs ServiceDesk Plus Standard Edit

10. ManageEngine Desktop Central 8

ManageEngine Desktop Central 8 is an alternative IT Management software, ManageEngine Desktop Central 8 used on the cloud, ServiceDesk Plus Standard Edit can be used on the cloud. ManageEngine Desktop Central 8, with a pricing score of 3.8 is considered less expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

ManageEngine Desktop Central 8 is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (ManageEngine offers 4 main features). compare head to head: ManageEngine Desktop Central 8 Vs ServiceDesk Plus Standard Edit

11. Epiplex

Epiplex is an alternative IT Management software, Epiplex cloud, ServiceDesk Plus Standard Edit can be used on the cloud. Epiplex, with a pricing score of 6.8 is considered more expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

Epiplex is rated 4.8 stars by ITQlick experts, both software products offer a good range of features (Epiplex offers 5 main features). compare head to head: Epiplex Vs ServiceDesk Plus Standard Edit

12. ManageEngine Exchange Reporter Plus

ManageEngine Exchange Reporter Plus is an alternative IT Management software, ManageEngine Exchange Reporter Plus installed on-premises or used cloud based, ServiceDesk Plus Standard Edit can be used on the cloud. ManageEngine Exchange Reporter Plus, with a pricing score of 2 is considered less expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

ManageEngine Exchange Reporter Plus is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (ManageEngine offers 5 main features). compare head to head: ManageEngine Exchange Reporter Plus Vs ServiceDesk Plus Standard Edit

13. Motionsoft

Motionsoft is an alternative IT Management software, Motionsoft installed on-premises or used cloud based, ServiceDesk Plus Standard Edit can be used on the cloud. Motionsoft, with a pricing score of 6 is considered more expensive to implement than ServiceDesk Plus Standard Edit with a score of 4.4.

Motionsoft is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (Motionsoft offers 25 main features). compare head to head: Motionsoft Vs ServiceDesk Plus Standard Edit

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.