ServiceMax Review - why 4.3 stars?

Shlomi Lavi / updated: Dec 18, 2022

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What is ServiceMax?

ServiceMax is a cloud-based field service management software that helps service provider businesses provide field engineers tools for planning, execution, and establishing communications between teams or clients. Some of the features of the ServiceMax software are discussed below:

• ServiceMax Engage: This mobile tool helps connect service provider organizations with the end-users of their services— equipment owners and operators to improve customer experience and the quality of data available.
• Zinc Intelligent Remote Service: With ServiceMax, field service engineers can access professional and expert advice or resources that can help them resolve issues swiftly. This feature connects field service workers to colleagues, experts, management, or back-office staff in a two-way communication setting.
• Scheduling and Dispatch: With the Service Board feature, map layers, crew management, search options, project scheduling, and other tools, service providers can execute dispatches effectively on ServiceMax.
• Work Order Management: Field service providers can manage work orders, track work progress, connect with and assist field technicians, and schedule dispatch orders all from one central point with ServiceMax.
• Proactive Maintenance and IoT: ServiceMax IoT technology monitors asset performance, and other data feeds to help service teams prevent equipment failure or breakdown by identifying potential problems and executing proactive maintenance measures.

ServiceMax was founded in 2007 and has its headquarters in Pleasanton, CA. The company size is between 500–1000 employees. ServiceMax was listed on The Silicon Review 50 Most Admired Companies of the Year in 2021.

Who is it best for?

ServiceMax is best for small and medium sized growing companies. The software offers warranties and service contracts management, monitoring inventory and service parts, work order management, machine-to-machine communication and self-service access portals for customers to offer a full customer relation management service. McKinley Equipment Corporation, Electrolux and SoltaMedical are some of the clients of ServiceMax.

Main features and functionalities

ServiceMax focuses work order management, tracking entitlements and installed base, monitoring inventory and service parts, social collaboration between customers and employers. The system offers a user-friendly interface for customer contracts.

All these information can be easily accessed by employees and the scheduling matrices can be easily handled by almost anyone.

The system offers some uncommon tools that are not usually found in other similar tools. ServicePulse is a social network included in ServiceMax where technicians can chat with customers or share problems via questions and pictures just like we do on Facebook.

Customer service can monitor activities and any new issues or problem is always monitored by this service. There is also a native mobile app available for iPhone and other devices. The field service offered by ServiceMax offers strong functionality and transparency.

What is the actual cost?

ServiceMax's license fee information is presently unavailable on its official website. However, according to our research and customer reviews, its starting price is $100 monthly.

ITQlick pricing score is 9.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceMax. You can also find here pricing information from ServiceMax's website.

Pros

• ServiceMax support is reliable and always ready to help
• The service flow management tool proves very resourceful
• The offline feature works well for users in the field
• The service offered by this tool is great for small and medium sized growing companies
• The software supports both Windows and Mac OS and is based on HTML 5

Cons

• ServiceMax users sometimes encounter programming issues while using the software
• Reporting features could be improved on
• The processing time when executing an action in this field service software is slow

How it stacks up?

Access a head to head analysis of ServiceMax vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ServiceMax right for you or your business?

ServiceMax field service management software fits third-party service providers and field service engineering firms in various industries like electrical works, installation services, security, etc. The software is best suited to multiple-man teams and service-providing enterprises. SPP Pumps, Baker Hughes Energy Services LLC, and Inspecta are some brands that use the ServiceMax software.