ServiceMax Review - why 4.3 stars?

ServiceMax Review
ITQlick Score: 93/100
ITQlick Rating: (4.3/5)
Pricing: 9.8/10 - high cost
Category: Field Service -> ServiceMax
Ranking:Ranked 12 out of 348 Field Service systems
Company: ServiceMax
Pricing: starts at $100 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: ServiceMax pricing, ServiceMax alternatives
Shlomi LaviShlomi Lavi / updated: Sep 06, 2021

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What is ServiceMax?

ServiceMax is a cloud field service scheduling software that comes with a full suite of applications to help companies of all sizes. The software is available in three different editions, each designed to satisfy customers of different sizes with different features. It can help you to know more about your customers, help you choose the right person to do the right job and grow your service revenue by tracking entitlements and your installed base.

ServiceMax is a California based company that has been offering affordable, effective and flexible customer relation management services for over 5 years. The company mostly works on cloud-based software and has got more than 200 clients all over the world.

What is ServiceMax rating? ()

The rating of ServiceMax is 4.3 stars out of 5 and the total score is 93 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are ServiceMax's typical customers?

ServiceMax is best for small and medium sized growing companies. The software offers warranties and service contracts management, monitoring inventory and service parts, work order management, machine-to-machine communication and self-service access portals for customers to offer a full customer relation management service. McKinley Equipment Corporation, Electrolux and SoltaMedical are some of the clients of ServiceMax.

Is ServiceMax the best Field Service?

ServiceMax is ranked 12 out of 348 software in their category (Field Service systems).

What are their main features and functionalities?

ServiceMax focuses work order management, tracking entitlements and installed base, monitoring inventory and service parts, social collaboration between customers and employers. The system offers a user-friendly interface for customer contracts.

All these information can be easily accessed by employees and the scheduling matrices can be easily handled by almost anyone.

The system offers some uncommon tools that are not usually found in other similar tools. ServicePulse is a social network included in ServiceMax where technicians can chat with customers or share problems via questions and pictures just like we do on Facebook.

Customer service can monitor activities and any new issues or problem is always monitored by this service. There is also a native mobile app available for iPhone and other devices. The field service offered by ServiceMax offers strong functionality and transparency.

What are ServiceMax's pros? (5 Pros)

  • ServiceMax offers great flexibility and supports customization for each client which is not seen in other similar tools
  • ServiceMax comes with great customer support system and is always ready to solve problems
  • There is a native ServiceMax mobile app available which means you get to carry it around with you wherever you go
  • The service offered by this tool is great for small and medium sized growing companies
  • The software supports both Windows and Mac OS and is based on HTML 5

What are ServiceMax's cons? (2 cons)

  • ServiceMax does not offer much flexibility comparing to other similar field service management software
  • ServiceMax’s pricing plans are slightly costlier comparing to other customer relationship management software offering companies

Who are their main alternatives?

Some of the main competitors for ServiceMax include FieldLocate and FieldAware.

FieldLocate is a cloud based solution for field service management. Its key features include work order management, scheduling & dispatch, job estimation & pricing, as well as time sheets to track work time for field service personnel using mobile devices. The product also has a marketing module to develop new service management prospects, engage with current customers for proactive maintenance & service reviews, as well as to conduct customer surveys to gauge service satisfaction.

ServiceMax on the other hand is also a cloud based solution but uses the Salesforce platform. Additionally it provides its Infinity platform that allows the design & customization of the product and business processes according to the field service requirements of the company. The product also supports social collaboration tools that include online communities for customer engagement for service issues, as well as a social network to enable service technicians to share and communicate about service jobs.

Then there is FieldAware which provide a similar cloud based solution and also includes an API to integrate with other customer applications. While it includes the main features of ServiceMax it also supports workflows to ensure that the right service technician can be matched with the relevant work order. Additionally there are self service portals which customers can use to log service requests and track progress.

In comparison ServiceMax provides a suite of business intelligence tools for service analytics as well as to monitor performance KPIs. There is also a module to manage spare parts inventory for utilization in service workorder fulfillment.

What is the cost of ServiceMax?

The cost of license starts at $100 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 9.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for ServiceMax

What should you ask ServiceMax during a demo session? (65 questions)

Schedule a demo with ServiceMax and access 65 must ask questions for the vendor while watching ServiceMax in action.

List of categories

Field Service
Field Service - HVAC
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
FS Contact Management
FS Inventory Management
FS Scheduling & Dispatch
FS Work Order Management
HVAC GPS Tracking
Pest Control
Field ticketing

List of features

Custom User Interface
Customizable Reports
Maintenance Management
Maintenance Scheduling
Real Estate Portfolio Management
Work Order Management

ServiceMax Vs. Alternatives

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ServiceTitan
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Dispatch
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Pricing not available
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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.