ServiceMax Pricing Plans & Cost Guide (Dec 2022)

ServiceMax Review
ITQlick Score: 93/100
ITQlick Rating:
Pricing: 9.8/10 - high cost
Category: Field Service -> ServiceMax review -> ServiceMax pricing
Ranking:Ranked 12 out of 349 Field Service systems
Company: ServiceMax
Pricing: starts at $100 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: ServiceMax review, ServiceMax alternatives
Shlomi LaviShlomi Lavi / Dec 18, 2022

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ServiceMax pricing: How much does it cost in 2023?

ServiceMax's license fee information is presently unavailable on its official website. However, according to our research and customer reviews, its starting price is $100 monthly.

ServiceMax Monthly Pricing Plans

Prices and Plans Compared

As previously stated, ServiceMax does not publicly publish its price website; nonetheless, our research and customer reviews indicate that ServiceMax is available in two license categories, ServiceMax Express and ServiceMax Enterprise.

ServiceMax Express is for smaller businesses and has a 5-user minimum license agreement. Furthermore, the package contains all the fundamentals for operating your business using mobile field service management software. Users in the field and the office may access and communicate schedules, work orders, dispatch activities, and more.

ServiceMax Enterprise provides a complete solution for your service-based organization. ServiceMax Enterprise, which has functionality similar to an enterprise resource planning system, includes all of the functionality of the ServiceMax Express edition. Furthermore, it supports Entitlements and Warranty, more complex contracts and scheduling, more comprehensive inventory management tools, and depot repairs, among other things.

Which Plan Is Right for You?

ServiceMax is intended for field managers and service-based businesses of all sizes that need to handle ticketing, service delivery, and invoicing. A solo field services personnel or multi-chain services can also use ServiceMax to monitor field service requests and the following reports.

ServiceMax vs. competitors (pricing)

Software 

Pricing

Available free trial

ServiceMax

Starts at $100.00 per month

-

Salesforce Field Service.

$75 - $150/user/month

90-days

Dynamics 365 Field Service

Starts at $95per user/month 

30-days

Bluebeam Revu

$240 - $300 per user, billed annually

30-days

Geopointe

Starts at $60 per month 

15-days

Cost of software customizations

Customizing the software to meet the specific needs of the organization can be a costly process, especially if the customization requires significant development or integration work. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work.

Data migration cost Relevant for ServiceMax

Migrating data from old systems to the new software can be a time-consuming and costly process, especially if the data is large or complex. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data.

Cost of training

How many groups (different departments, usages, type of users) are needed for ServiceMax training? Training employees to use the new software can be a significant cost, especially if the software is complex or requires specialized knowledge. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training.

Cost of maintenance

Ongoing maintenance and support for the software can be a significant cost, especially if the software requires frequent updates or has a high rate of bugs or issues. The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required.

Frequently Asked Questions (FAQs)

How much does ServiceMax cost per month?

Their pricing plan starts at $100 per user/month.

They offer a free trial?

No, ServiceMax don't offer a free trial at this time. Free trials are great because your team can test the software (at least basic features of it) in your own time without the pressure of sales teams. We hope they will offer free trials in the future.

Can I use ServiceMax for free?

No, ServiceMax don't offer a free version of their product.

Any good free alternative to ServiceMax?

ServiceMaxs free alternatives include Freshdesk and Jotform. Freshdesk's free version has many features such as Ticket Dispatch, Out-of-the-box analytics and reporting, and others. Jotform, on the other hand, has several restrictions in its free v

How do I get pricing information directly from the vendor?

You can get it on their website. So why do you need us? we can help you get the total cost of implementation (not just the cost of licenses) and compare them with alternative solutions.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.

Compare

Our Veredict

The price and cost breakdown for ServiceMax's field service management software is not provided on the company's website. However, our research shows it is averagely priced compared to the alternatives mentioned.

ServiceMax does not charge extra fees, unlike Geopointe, which provides add-ons such as Route Planner, Live Vehicle & Asset Tracking, Assignment Areas, and Performance Scorecard (prices not made public). Other stated options, such as Salesforce Field Service and Dynamics 365 Field Service, do not have paid add-ons and should be a consideration if that is what you are looking for.

Except for Bluebeam Revu, ServiceMax matches the features of its competitors. However, when comparing plans, Bluebeam Revu offers more features than competitors.

Returns & Depot Repair, Asset Data Visibility, and Service Process Manager are some features provided by ServiceMax but not available to competitors. In addition, document navigation features, configurable Statuses, and standard markup reporting are available in Bluebeam Revu but not in ServiceMax or the other alternatives listed.

Price Range on Field Service Management software

Companies can expect to pay between $5 and $300 a month for a Field Service Management (FSM) software, with a "per user/agent/asset" payment option. The cost could be between $500 and $5,000 for one-time subscriptions. However, vendors may also charge for installation and other features such as asset reporting, analytics, client portal, and so on. The range based on the business size is as follows:

  • Small-sized businesses (with up to 25 employees) would have to pay between $20 to $75 monthly for Field Service Management software. The one-time cost range is $500-$1500, and additional installation costs could reach $700. For example, TrackerPal pricing starts at $5 a month for each user; Freshdesk cost up to $15 monthly per agent, and YourTradebase pricing goes for $33 a month.
  • Medium businesses can expect a price range of $69-$199 for FSM software. Service Fusion begins at $99 a month, ServiceBridge at $69 a month, and PestRoute pricing goes for $199 a month, excluding startup service charges.
  • Large establishments would pay upwards of $375 per month for Field Service software units. The price range is between $3000 and $5000 for one-time licensing, and additional charges may run up to $5000. For example, ServiceMax starts at $100 per month, RazorSync at $40, and Fleetio pricing goes for $6 per month for each asset. BellaSolutions offers a one-time setup of $7500.

There are other best of breeds under Field Services; some of which include:

  • Maid Service Software This type of Field Service Software typically costs between $0 and $49. For instance, ZenMaid pricing goes for $49 a month, DoTimely for 25 cents per month, and The Service Program costs $49 a month.
  • Maintenance Management Software Users can expect to pay around $6-$40 for Maintenance Software units. For example, EZOfficeInventory starts at $40 a month, Odoo costs about $20 monthly, and Limble CMMS goes for $35 per month. Also, OneSoft Connect pricing starts at $6 a month with plans up to $33 a month.
  • Service Dispatch Software Most vendors offer Service Dispatch software units between $49-$100 a month. Also, one-time pricing for the software could also reach $6700. Route4Me, for example, has a base subscription of $99 a month but also offers a free trial version for a start. vWork pricing starts at $49 a month, and HCSS Dispatcher charges a one-time payment of $6700.
  • HVAC Software Users would have to pay between $25 and $350 monthly for HVAC Software units. For instance, the base subscription for Solves costs $25 a month, RepairShopr pricing starts at $49 a month, and HVACbizPro starts at $349 per month. Husky Intelligence cost price begins at $29 a month, with plans up to $49 per month. Husky Intelligence also has optional features costing around $99 per month.
  • Plumbing Software Plumbing software has a price range of $20-$49. For example, JobSite pricing goes for $49 per month, Routezilla for $19 a month, and ProBusinessTools for $40 a month.
  • Work Order Software Users can expect to pay between $0 and $50 per month for Work Order software units. The price can go up to as high as $600 if the vendor charges annually. Snapii, for example, starts at $1 a month, WorkStraight goes for $19 a month, and RoadFS costs $50 per month.

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.