ServiceMonster Review - why 3.3 stars?

ServiceMonster Review
ITQlick Score: 78/100
ITQlick Rating:
Pricing: 3.2/10 - low cost
Category: Field Service -> ServiceMonster review
Ranking:Ranked 138 out of 349 Field Service systems
Company: Principal Focus, LLC.
Pricing: starts at $49 per month
Typical customers: SMBs
Platforms: Desktop
Links: ServiceMonster pricing, ServiceMonster alternatives
Shlomi LaviShlomi Lavi / updated: Feb 15, 2022

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What is ServiceMonster?

ServiceMonster is a web based field-service management solution for businesses of all sizes. It offers such services as billing and invoicing, dispatch management, job management, and others. The software was designed and launched by Principle Focus LLC headquartered in Washington, United States.

Who is it best for?

Customers of the software include businesses of all sizes and a wide range of types. It has specifically been designed for clients from the cleaning industry, in particular the carpet cleaning industry. Some notable clients of the software include Environmental Carpet Care, Unique Carpet Cleaning, Custom Carpet Care, and others.

Main features and functionalities

The software offers a wide range of useful scheduling and routing capabilities such as customizable routing, GPS tracking, interactive map, one-time and recurring scheduling, and street-level routing. For effective project management, it facilitates assignment of tasks in addition to reminders and task management.

ServiceMonster offers a variety of billing services such as email invoices, invoice creation, invoicing reminders, payment management, and quoting and estimating. Other important capabilities include mobile device management, products and parts catalog, appointment management, appointment reminders, contract management, custom visit types, one-click invoicing, and others.

What is the actual cost?

The Price of Basic, Grow and Premier plans are available for $39 per Month, $103 per Month and $159 per Month.

ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceMonster.

How it stacks up?

Access a head to head analysis of ServiceMonster vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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ServiceMonster
ITQlick rating
3.3/5
Score
78/100
Pricing
3.2/10
License pricing
$49 per month
Functionality
5
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Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
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HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
$99 per month
Functionality
14

Frequently Asked Questions (FAQs)

Is it the best Field Service system?

ServiceMonster is ranked 138 out of 349 software in their category (Field Service systems).

How they are rated on ITQlick?

The rating of ServiceMonster is 3.3 stars out of 5 and the total score is 78 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ServiceMonster makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently ServiceMonster can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between ServiceMonster and alternatives?

The most popular alternatives to ServiceMonster in 2023: Jobber, HouseCall Pro, ServiceTitan, Dispatch, Service Fusion. Access the complete competitors analysis here - ServiceMonster VS Field Service Software alternatives.

List of categories

Customer Management Module
Field Service - Pest Control
Field Service - Work Order
Field Service Mobile Apps
Marketing

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.