ServiceNow Review - why 4.3 stars?

ServiceNow Review
ITQlick Score: 78/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Customer Service -> ServiceNow review
Ranking:Ranked 10 out of 46 Customer Service systems
Company: Servicenow
Pricing: starts at $100 per user/month + standard ITSM package
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: ServiceNow pricing, ServiceNow alternatives
Shlomi LaviShlomi Lavi / updated: Oct 24, 2022

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What is ServiceNow?

ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Customer Service, and more functions to digitize workflow and improve customer experience. ServiceNow is founded in 2004 in Santa Clara, California. It has up to 10,000 employees

Who is it best for?

Customers of the software include businesses of all sizes and a variety of types. Most commonly, it can be deployed in such industries and sectors as technology and software development, IT infrastructure and networking, financial services, education, automation and manufacturing, and others. Some notable clients of the software include Carlson Wagonlit Travel, and C.H. Robinson etc.

Main features and functionalities

Core IT operation management capabilities offered by the software include incident management, change management, problem management, configuration management, service catalog, knowledge management, service level agreement, bi-directional email integration, and LDAP synchronization. The software also offers compliance management capabilities of contract management, software monitoring, purchase order tracking, and warranty lookup etc.

ServiceNow features asset management capabilities of asset tagging, automatic asset discovery, budgeting and forecasting, hardware inventory, location tracking, and software inventory management. Other than reporting, customized dashboards can be generated on any metric. Other important capabilities include notifications, live feed collaboration, escalations, visual task boards, and others.

What is the actual cost?

ServiceNow pricing starts at $30,000 per year for the Standard ITSM package, and $60,000 for the Professional ITSM package.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceNow.

How it stacks up?

Access a head to head analysis of ServiceNow vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
ServiceNow
ITQlick rating
4.3/5
Score
78/100
Pricing
4/10
License pricing
$100 per user/month + standard ITSM package
Functionality
31
Compare
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best Customer Service system?

ServiceNow is ranked 10 out of 46 software in their category (Customer Service systems).

How they are rated on ITQlick?

The rating of ServiceNow is 4.3 stars out of 5 and the total score is 78 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ServiceNow makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently ServiceNow can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between ServiceNow and alternatives?

The most popular alternatives to ServiceNow in 2023: Customer Thermometer, Zoho Support, Pipeline Pilot, Cisco WebEx Support Center, Sales Service Cloud. Access the complete competitors analysis here - ServiceNow VS Customer Service Software alternatives.

Is ServiceNow right for you or your business?

ServiceNow fits small, medium, and large businesses which are looking for Help Desk and CRM solutions. Its customers are from various industries like IT infrastructure and networking, automation and manufacturing, technology and software development, and education. Among its refutable clients are RBS, Experian, Medibank, Siemens, Vitas Healthcare, and Allianz to name a few.

List of categories

Fixed Asset Management
Audit Management
CRM
Call Center
Customer Service
Customer Success
Help Desk
Self-Service Portal
Field Service
Compliance
Maintenance Inventory Management
Marketing Automation

List of features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.