ServiceNow Review - why 4.3 stars?
Compare PricingITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> ServiceNow review |
Ranking: | Ranked 10 out of 46 Customer Service systems |
Company: | Servicenow |
Pricing: | starts at $100 per user/month + standard ITSM package |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | ServiceNow pricing, ServiceNow alternatives |
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Table of Contents
What is ServiceNow?
ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Customer Service, and more functions to digitize workflow and improve customer experience. ServiceNow is founded in 2004 in Santa Clara, California. It has up to 10,000 employeesWho is it best for?
Customers of the software include businesses of all sizes and a variety of types. Most commonly, it can be deployed in such industries and sectors as technology and software development, IT infrastructure and networking, financial services, education, automation and manufacturing, and others. Some notable clients of the software include Carlson Wagonlit Travel, and C.H. Robinson etc.Main features and functionalities
Core IT operation management capabilities offered by the software include incident management, change management, problem management, configuration management, service catalog, knowledge management, service level agreement, bi-directional email integration, and LDAP synchronization. The software also offers compliance management capabilities of contract management, software monitoring, purchase order tracking, and warranty lookup etc.ServiceNow features asset management capabilities of asset tagging, automatic asset discovery, budgeting and forecasting, hardware inventory, location tracking, and software inventory management. Other than reporting, customized dashboards can be generated on any metric. Other important capabilities include notifications, live feed collaboration, escalations, visual task boards, and others.
What is the actual cost?
ServiceNow pricing starts at $30,000 per year for the Standard ITSM package, and $60,000 for the Professional ITSM package.ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceNow.
How it stacks up?
Access a head to head analysis of ServiceNow vs alternative software solutions.Frequently Asked Questions (FAQs)
Is ServiceNow right for you or your business?
ServiceNow fits small, medium, and large businesses which are looking for Help Desk and CRM solutions. Its customers are from various industries like IT infrastructure and networking, automation and manufacturing, technology and software development, and education. Among its refutable clients are RBS, Experian, Medibank, Siemens, Vitas Healthcare, and Allianz to name a few.List of categories
List of features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.