ServiceNow Review

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Last updated: Apr 08, 2019

ServiceNow Review

ITQlick rating
(3.4/5)

Starting from $100 Per month

ServiceNow is an IT asset management solution for businesses of all sizes. It offers such services as asset management, compliance management, real-time prioritization, and others. The software was deve

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What is ServiceNow? Updated: Apr 08, 2019

ServiceNow is an IT asset management solution for businesses of all sizes. It offers such services as asset management, compliance management, real-time prioritization, and others. The software was developed and launched by ServiceNow Inc headquartered in California, United States.

ServiceNow Average Rating -

The rating of ServiceNow is 3.4 stars. The rating is based on ITQlick experts review

ServiceNow Typical Customers

Customers of the software include businesses of all sizes and a variety of types. Most commonly, it can be deployed in such industries and sectors as technology and software development, IT infrastructure and networking, financial services, education, automation and manufacturing, and others. Some notable clients of the software include Carlson Wagonlit Travel, and C.H. Robinson etc.

ServiceNow Features

Core IT operation management capabilities offered by the software include incident management, change management, problem management, configuration management, service catalog, knowledge management, service level agreement, bi-directional email integration, and LDAP synchronization. The software also offers compliance management capabilities of contract management, software monitoring, purchase order tracking, and warranty lookup etc.

ServiceNow features asset management capabilities of asset tagging, automatic asset discovery, budgeting and forecasting, hardware inventory, location tracking, and software inventory management. Other than reporting, customized dashboards can be generated on any metric. Other important capabilities include notifications, live feed collaboration, escalations, visual task boards, and others.

ServiceNow Alternatives

Some of the main competitors for ServiceNow are Remedy IT Service Management Suite and Cherwell Service Management.

Remedy IT Service Management is available as both an on premise as well as cloud based service delivery solution. It includes an intelligent help desk to streamline support issues, a collaboration platform for knowledge sharing & issue discussion, and self service applications to track and manage all types of IT related assets in the organization. Additional features include asset & change management, support for service level agreements, as well as a workflow designer to implement internal service processes.

While ServiceNow also supports most ITSM features, it is delivered as a cloud based solution. The product offers additional features such as IT governance as well as risk & compliance standards, supplier service performance tracking, as well as a content management system for policies and procedures.

Then there is Cherwell Service Management which is available on premises and in the cloud. However it also allows integration to multiple third party applications, with an App Exchange which allows the collaborative building of complementary applications to be added to the product. The product supports all of the main ITSM features but its platform is entirely configurable so minimizing the need for product customization.

In comparison ServiceNow provides a similar application development platform with a knowledge base to handle process, product & technical issues. Additionally there is a service catalog to determine available services and cost, with a live user feed to determine current status of both IT services & operations related to specific users.

ServiceNow Pricing Information

The price is available on request.

ServiceNow demo

25 questions to ask the vendor on ServiceNow demo


ServiceNow Categories

Knowledge Management
Marketing Automation
Maintenance Inventory Management
Compliance
Field Service
Self-Service Portal
Help Desk
Customer Support
Customer Service
Call Center
CRM
Audit Management

Specifications

Company:
Address: Americas Parkway Northeast, Albuquerque, NM
Website:ServiceNow
Customers: Medium business, Large business
Business Area: Customer service, Information technology, Service management
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux


ServiceNow Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows


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ServiceNow Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ServiceNow
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$100 Per month
Hosting
Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
TeamSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
Cloud
Functionality score
44
Fit small business
Fit medium business
Fit large business
Software review