ServicePal Review - why 3.3 stars?

Shlomi Lavi / updated: May 13, 2022

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What is ServicePal?

ServicePal is a cloud-based field service management software that is developed to be used by individuals as well as by businesses that are in the field service management industry. The software makes that service industry became paperless reducing the size of office space required as well as saves a lot of time.

The employees in the field can be monitored from one location. The software is provided with a mobile application that is deployed both on the IOS and Android phones. The main features that are available in the solution include billing and invoicing, inventory management, contract management, and scheduling among others.

ServicePal is the name of the organization that has been developing and distributing ServicePal software. The solution is located in the united states and has been operating since the year 2011.

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Who is it best for?

Customers of the software mainly include small and medium sized businesses hailing from a diverse range of industries. Major industries and domains where it can be used include engineering services, home cleaning and pest control, property management, fire safety, and others. Some notable clients of the software include IES Commercial, Renewable Energy Inc, NJ Electro, and others.

Main features and functionalities

The software offers a variety of customer management capabilities including capturing contract data and notes, classification of customers by status, retrieving of customer full job history, and merging of one or more customer records into one.

ServicePal facilitates creation of professional forms for unique needs and defining of functions to perform calculations between numeric entries. It also offers personalized electronic business forms with company name and logo. Other important capabilities include time management, service history tracking, work order management, inventory control, customer database, and others.

What is the actual cost?

ServicePal pricing is based on a pay-as-you-go model, and the platform has one plan, Premium. The Premium plan pricing starts at $59 per user per month, billed monthly, and a 14-day free trial is also available. Users that need the mobile payment feature will pay a 2.75% charge on each transaction, and add-ons are available.

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServicePal. You can also find here pricing information from ServicePal's website.

Pros

• The solution can be customized by the users and it can be sued in the specific tasks
• The platform is easy to use in the field
• ServicePal supports the creation of custom forms and has responsive customer support personnel

Cons

• The mobile version of ServicePal has limited flexibility as it only supports iOS-based devices
• QuickBooks Online integration is unavailable on the platform

How it stacks up?

Access a head to head analysis of ServicePal vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ServicePal right for you or your business?

ServicePal is a cloud-based field service management solution that supports several disciplines in the service provider sector, such as HVAC, fire & safety inspections, pool & spa maintenance, equipment delivery, installation, and repairs, etc. The software is fit for small, medium, and large-scale operations, and it also has a native IPad app. Notable clients who use ServicePal include PipeDoctor, Bolton Air, and East Cooper Heating and Air.