Mobileforce FSM Review - why 4.5 stars?

Shlomi Lavi / updated: Oct 21, 2022

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What is Mobileforce FSM?

Mobileforce FSM is a cloud-based field service management software that allows technicians to access timely information from a service team data source. It also enables them to gather insights in real-time with the intent to optimize critical service task executions. These features can assist companies in improving their service capacity, which in turn have impacts on customer satisfaction.

The software highlight features include Dispatch/Route Optimisation, Ticket Management, Crew Management, and Data Capture. Mobileforce FSM is from the stables of MobileForce Software, a computer software company headquartered in Sunnyvale, California, USA; it started operations in 2011 and currently has within 10 to 50 employees. Its leadership received Distinguished Entrepreneurship Award in 2014.

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Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

ServiceVelocity is now Mobileforce FSM, and its pricing details depend on two subscription offerings: Professional and Enterprise. Mobileforce FSM pricing is billed annually. A free trial and a custom plan for users with unique needs are available.

Professional pricing starts at $40 per user per month and covers features like GPS & technician tracking, CRM integrations, job scheduling & dispatch, and digital/mobile forms. Enterprise pricing begins at $80 per user per month. It covers every feature of Professional plus dynamic scheduling, real-time route optimization, warranty & maintenance contract tracking, inventory & parts tracking, and field service smart dashboards.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Mobileforce FSM. You can also find here pricing information from Mobileforce FSM's website.

Pros

• Mobileforce FSM is easy to use and understand
• The platform offers several features relating to field service management compared to its leading competitors
• Mobileforce FSM offers a free trial for new users
• ServiceVelocity utilizes SPoG (Single Pane of Glass) User Interface

Cons

• Editing forms may be tricky for new Mobileforce FSM users
• The software has fewer support channels compared to its top alternatives

How it stacks up?

Access a head to head analysis of Mobileforce FSM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Mobileforce FSM right for you or your business?

Mobileforce FSM is a field service management solution for service teams across several industries, including HVAC, plumbing, electrical, and appliance repairs. The software is a scalable option for service teams of all sizes. Bath Fitter, SYSCOM, and Godfreys are notable clients using Mobileforce FSM.