ServiceWise Review - why 4.7 stars?

Shlomi Lavi / updated: Aug 02, 2022

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What is ServiceWise?

ServiceWise is a help desk management solution for businesses of all sizes. Its capabilities include customer survey, email integration, ITIL compliance, and others. The software was designed and launched by TechExcel headquartered in California, United States.

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Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be deployed include aerospace and defense, education, information technology, automation and manufacturing, media and entertainment, retail and wholesale, energy exploration, and others. Some notable clients of the software include First Merchants, First American Corp, and Lucent etc.

Main features and functionalities

The software offers SLA management for the delivery of request solutions within the defined resolution time. It allows setting of different escalation levels for SLA violations and prioritizing of requests. A customizable self-service portal is offered which acts as a single-access point for end-users sending requests. The software automatically converts support emails into requests and also maintains a log of requests.

ServiceWise features an interactive and customizable dashboard for all business processes with the facilities of dashboard report widgets, language settings, and drag-and-drop interface. Other important capabilities include user surveys, API integration, task and event management, auto-escalations, notifications, auto-routing, built-in reporting, and others.

What is the actual cost?

The cost of license starts at $20 per month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for ServiceWise. You can also find here pricing information from ServiceWise's website.

How it stacks up?

Access a head to head analysis of ServiceWise vs alternative software solutions.

Frequently Asked Questions (FAQs)