Servigistics Review - why 4.2 stars?

Shlomi Lavi / updated: Nov 11, 2022

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What is Servigistics?

PTC Servigistics is a web based field service management solution for businesses of all sizes. Its capabilities include scheduling and routing, work order management, reporting, and others. The software is a product of PTC Inc headquartered in Massachusetts, United States.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises, including various Fortune 500 companies. Major industries where it can be used include management consulting, retail and wholesale, automation and manufacturing, engineering services, and others. Some notable clients of the software include Adidas Group, Li Ning, Decker Outdoor Corporation, and others.

Main features and functionalities

The software focuses on accurate and reliable planning, delivery, and analysis of services for better performance and maximization of customer value. Service scheduling can be adjusted according to customer priority of employee skill set. Interactive maps are offered for better routing services, other than contact management and SLA compliance tools for work order management.

PTC Servigistics offers resource management capabilities of inventory tracking, products and parts catalog, and warranty management. Tools are also offered for parts pricing, service contracts, and other aspects. Other important capabilities include task assignment and management, appointment management, custom reports, dashboard, service history, and others.

What is the actual cost?

ITQlick pricing score is 3 out of 10 (10 is most expensive). Access ITQlick pricing guide for Servigistics. You can also find here pricing information from Servigistics's website.

Pros

• Sevigistics selects optimum stocking locations and recommends established base coverage to save facility and transportation expenses
• The software guarantees that supply chain activities can support product lifecycle management
• Users can give their dealers the authority to maintain ideal supply levels

Cons

• There is no customer portal in the software

How it stacks up?

Access a head to head analysis of Servigistics vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Servigistics right for you or your business?

Sevigistics is a system designed for enterprises in the Aerospace & Defense, Automotive, Electronics & High-Tech, and other industries. Customers of Sevigistics include Qantas Airlines, HiKOKI, and others.