ShopKeep by Lightspeed Review - why 4.3 stars?

ShopKeep POS Review
ITQlick Score: 99/100
ITQlick Rating: (4.3/5)
Pricing: 2.4/10 - low cost
Category: Retail & POS -> ShopKeep by Lightspeed
Ranking:Ranked 1 out of 430 Retail & POS systems
Company: LightSpeed
Pricing: starts at $49 per month
Typical customers: Start up, Small business
Platforms: Desktop, Cloud
Links: ShopKeep by Lightspeed pricing, ShopKeep by Lightspeed alternatives

Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

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What is ShopKeep by Lightspeed and its features?

ShopKeep by Lightspeed (previously ShopKeep POS) is a cloud-based system for both restaurant and retail businesses. Some of the notable features of the software are;
  • Register – This feature will help businesses modify items, splitting the check, taking payments, adding discounts at the item or order level, and returns and refunds.
  • Inventory Management – Its inventory management feature can track product quantities and set reorder points.
  • Employee Management – The software has inbuilt time-tracking software that allows businesses to track employee working times.
  • Customer Management – This feature is a marketing feature that allows businesses to collect customers contact information.
  • Reporting – The software has ample reporting capabilities. The sales data reported include sales per hour, gross and net sales figures, average sales value, etc.
  • Multi-locations – ShopKeep by Lightspeed multi-location reporting feature helps you to analyze the performance of different stores individually or all the stores combined.
ShopKeep by Lightspeed is a PCI compliant retail and restaurant POS system headquartered in New York. It was founded in 2008 and has about 500 employees. It was built to help retail and restaurant business manage their sales process, inventory, and record their transactions.

What is ShopKeep by Lightspeed rating?

The rating of ShopKeep by Lightspeed is 4.3 stars out of 5 and the total score is 99 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses ShopKeep by Lightspeed?

The software application is a practical item for services of all dimensions and also a variety of kinds. It can be deployed in such major markets as retail and wholesale, monetary solutions, automation and also manufacturing, transport and also shipment solutions, and also others. Some significant clients of the software application include Opalia Flowers, Brooklyn Bell, as well as The Red Hook Vineyard and so on.

Is it easy to use?

Yes, ShopKeep by Lightspeed makes it fairly easy to use. This product is user friendly and intuitive.

Is ShopKeep by Lightspeed cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently ShopKeep by Lightspeed can't be accessed on mobile, you would need to access it from your computer.

Is ShopKeep by Lightspeed the best Retail & POS system?

ShopKeep by Lightspeed is ranked 1 out of 430 software in their category (Retail & POS systems).

What are their main features and functionalities?

Core point of sale capacities supplied by the software include barcode scanning, consignment, charge card processing, consumer background, support for several money, multiple settlement forms, receipt printing, and also tax obligation monitoring. The software supplies customer management services of customer info database, payment and also purchase history, and also targeted subscriber list etc.

Stock management features found on ShopKeep include barcode generation, stock category, inventory transfers, product lookup by quality, support for numerous vendors, purchase order administration, identification number project, supply tracking, and supplier database. Other capabilities consist of adjustable reporting, accounts payable as well as receivable, and also general ledger and so on.

What are ShopKeep by Lightspeed's pros? (3 Pros)

  • You can configure ShopKeep POS easily
  • The software is very easy to use
  • ShopKeep POS is not pricey

What are ShopKeep by Lightspeed's cons? (2 cons)

  • The software has an Inferior inventory control system
  • ShopKeep POS has a substandard financial reporting system

Who are their main alternatives?

ShopKeep is competing with some POS systems, and the information below highlights how it compares with competitors such as Clover, Square POS, Toast POS, and Vend, and in key aspects:
  • Functionality: When placed shoulder-to-shoulder with its competitors, ShopKeep POS is average rated in terms of its functionalities. ShopKeep POS includes all the features seen in Clover, plus additional features such as Tee Sheet, Hardware Selection, Menu Features, and Sales and Marketing). Also, ShopKeep POS comes with every feature that Square POS has, plus Vendor Tracking and Purchase Orders and Print Barcode Labels capabilities. Also, ShopKeep has local SEO enabled whereas the same functionality is absent in Vend. Vend includes customizable reports whereas ShopKeep does not have it.
  • Customers/Industries: When contrasted with its competitors, ShopKeep POS is average in relation to its target industries. ShopKeep POS targets three industries; retail, restaurant, and golf., but Clover has more customers with more than 7500 customers spread across eighty-five countries. Also, Square POS has more target industries and customers than ShopKeep POS, with about 2500 customers in 68 countries around the globe. Vend targets more industries (retail, food and beverages, professional services, and enterprise) than ShopKeep POS, with big cat eCommerce platforms like Shopify, Woocommerce, and Bigcommerce using it.
  • Cost: ShopKeep most basic package is just $69 per month while Square POS is free to use—there are no setup fees or monthly fees. Vend starts at $99/month, Clover starts at $4.95 per month, and Toast POS starts at $0/month.
  • Cloud-based/On-premise: ShopKeep and all of its closest rivals are all cloud-based systems.
  • Popularity: In terms of popularity, most of the closest competitors of ShopKeep are more popular than it, with Vend even being publicly traded. This can be seen in the more than 20,000 customer locations it has compared to ShopKeep.
  • Scalability: ShopKeep is especially suitable for small and medium businesses. Competitors like Vend can cater to the point-of-sale needs of a larger number of users. Compared to its closest competitors, ShopKeep is best for small and medium businesses with POS needs.
  • Customer Support: Like all of its alternatives, ShopKeep has an all-inclusive 24/7 customer support email and phone support. In addition, it also includes a comprehensive FAQ section, a one-on-one onboarding session, and a comprehensive library of webinars, guides, videos, and demos.

What is the cost of ShopKeep by Lightspeed?

ShopKeep by Lightspeed comes with three basic pricing plans, the Basic Plan ($49/month billed annually and $69/month billed monthly), the Essential Plan ($79/month billed annually and $99/month billed monthly), and the Advanced Plan ($179/month billed annually and $199/month billed monthly).

The Basic Plan includes functionalities such as Add unlimited inventory items, Unlimited transactions, Add unlimited employees, Detailed sales reports, and Track inventory. The Essential Plan includes everything in the Basic Plan, plus, Online ordering, E-commerce store, Email marketing with MailChimp, and QuickBooks Online integration.

The Advanced Plan includes everything included in the Essential Plan plus Customer loyalty program, Manage your presence on Google, Facebook, etc., Priority phone support, and Hardware bundle.

ShopKeep is cost-rated 1.2 out of 5, which indicates that it is a low-cost POS system. Compared to its closest competitors like Vend, it is a less pricey option. However, it is more expensive than Clover.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.4 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for ShopKeep by Lightspeed. You can also find here pricing information from ShopKeep by Lightspeed's website.

What should you ask LightSpeed during a demo session? (65 questions)

Schedule a demo with ShopKeep by Lightspeed and access 65 must ask questions for the vendor while watching ShopKeep by Lightspeed in action. Visit the vendor's website here.

Where ShopKeep by Lightspeed is used?

ShopKeep by Lightspeedis especially suitable for small and medium businesses where it helps them with their inventory management, transaction recording, and sales analysis needs. About 1 to 1000+ customers use it. Some of its notable customers include BakeHouse, Bliss, Barsha Wines and Spirits Tasting Room, Furbar, On The Hills, etc.

List of categories

Operations
Retail & POS

List of features

Bar Code Scanning
Credit Card Processing
Customer Management
Employee Management
Inventory Management
Print Receipt
Refunds
Reporting
Returns

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.