ShoreTel Review - why 4.9 stars?

ShoreTel Review
ITQlick Score: 92/100
ITQlick Rating:
Pricing: 5.4/10 - average cost
Category: VoIP -> ShoreTel review
Ranking:Ranked 4 out of 164 VoIP systems
Company: ShoreTel, Inc.
Pricing: starts at $19.99 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: ShoreTel pricing, ShoreTel alternatives
Shlomi LaviShlomi Lavi / updated: Mar 13, 2022

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What is ShoreTel?

ShoreTel Communicator is a cloud-based application with telephony features, video, conferencing, messaging, and various capabilities. It provides unified communications services as a member of the telecommunications industry. They offer hardware devices such as IP Phones, ST Voice Switches, Collaboration Service Appliances, etc., for smooth connection and noise-free voice transmission.

ShoreTel offers three modes of connections for their clients - cloud-based, on-site, or a hybrid version. They offer reliable speed and uninterrupted services of the client organization communication systems. They also provide cloud-based storage space for customers data needs.

ShoreTel became a public trading company on July 3rd, 2007, via an Initial Public Offering (IPO). In September 2017, ShoreTel was bought by the company "Mitel" for the US $530 million. The company boasted 1,158 employees as of 2016, which has grown to about 5000 now. ShoreTel serves more than 60 million clients across more than 100 countries and expands its services base as communications experts.

Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

The cost of license starts at $19.99 per user/month. ITQlick pricing score is 5.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ShoreTel.

Pros

  • Offers three distinct setups for companies to choose
  • 24/7 Chat support is available
  • Ships its product worldwide except sanctioned countries (Iran, Sudan, Syria, North Korea)

Cons

  • There are limited products available only
  • Do not offer a variety of software solutions

How it stacks up?

Access a head to head analysis of ShoreTel vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
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RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
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$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
eVoice
ITQlick rating
3.4/5
Score
90/100
Pricing
6/10
License pricing
$7.50 per user/month
Functionality
17
Review

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

ShoreTel is ranked 4 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of ShoreTel is 4.9 stars out of 5 and the total score is 92 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, ShoreTel makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently ShoreTel can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between ShoreTel and alternatives?

The most popular alternatives to ShoreTel in 2023: RingCentral Phone, jive communications, Nextiva VoIP, 3CX, Business Voice. Access the complete competitors analysis here - ShoreTel VS VoIP Software alternatives.

Is ShoreTel right for you or your business?

ShoreTel is a great fit if a small- to mid-sized company needs to provide on-site communications systems for their premises, as well as a dedicated cloud storage space for important data. In addition, their simple range of products is easy to choose from to decide the best fit for one company.

On the other hand, CDW and Avaya serve larger industrial organizations and would better be suited to places that require complex software solutions for independent departments, along with a decent amount of accessories like wires, cables, modems to set the network in place.

List of categories

Communications
Business Phone Systems
Cloud PBX
SIP Clients
VoIP
Call Center

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.