ShoreTel Review - why 4.9 stars?

Shlomi Lavi / updated: Mar 13, 2022

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What is ShoreTel?

ShoreTel Communicator is a cloud-based application with telephony features, video, conferencing, messaging, and various capabilities. It provides unified communications services as a member of the telecommunications industry. They offer hardware devices such as IP Phones, ST Voice Switches, Collaboration Service Appliances, etc., for smooth connection and noise-free voice transmission.

ShoreTel offers three modes of connections for their clients - cloud-based, on-site, or a hybrid version. They offer reliable speed and uninterrupted services of the client organization communication systems. They also provide cloud-based storage space for customers data needs.

ShoreTel became a public trading company on July 3rd, 2007, via an Initial Public Offering (IPO). In September 2017, ShoreTel was bought by the company "Mitel" for the US $530 million. The company boasted 1,158 employees as of 2016, which has grown to about 5000 now. ShoreTel serves more than 60 million clients across more than 100 countries and expands its services base as communications experts.

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Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

The cost of license starts at $19.99 per user/month. ITQlick pricing score is 5.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for ShoreTel.

Pros

• Offers three distinct setups for companies to choose
• 24/7 Chat support is available
• Ships its product worldwide except sanctioned countries (Iran, Sudan, Syria, North Korea)

Cons

• There are limited products available only
• Do not offer a variety of software solutions

How it stacks up?

Access a head to head analysis of ShoreTel vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is ShoreTel right for you or your business?

ShoreTel is a great fit if a small- to mid-sized company needs to provide on-site communications systems for their premises, as well as a dedicated cloud storage space for important data. In addition, their simple range of products is easy to choose from to decide the best fit for one company.

On the other hand, CDW and Avaya serve larger industrial organizations and would better be suited to places that require complex software solutions for independent departments, along with a decent amount of accessories like wires, cables, modems to set the network in place.