Sierra Gold Review - why 4.5 stars?

Sierra Gold Review
ITQlick Score: 76/100
ITQlick Rating: (4.5/5)
Pricing: 10/10 - high cost
Category: Call Recording -> Sierra Gold
Ranking:Ranked 4 out of 8 Call Recording systems
Company: SAI
Pricing: starts at $300 per feature/month
Typical customers: Medium and large size businesses
Platforms: Desktop
Links: Sierra Gold pricing, Sierra Gold alternatives

Shlomi LaviShlomi Lavi / updated: Mar 03, 2022

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What is Sierra Gold?

Sierra Gold Communications Management is a package of mobile expense management solutions for businesses of all sizes. It offers accounting integration along with billing for voice and data and other capabilities. The software was designed and launched by SAI headquartered in California, United States.

What is Sierra Gold rating?

The rating of Sierra Gold is 4.5 stars out of 5 and the total score is 76 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Sierra Gold?

The software is a viable product for businesses of all sizes. Major industries where it can be used include technology and IT services, telecommunications, financial services, retail and wholesale, and others. Some notable clients of the software include Great Spring Waters Inc, Mindspeed Technologies, and Fidelity Federal Bank etc.

Is Sierra Gold the best Call Recording system?

Sierra Gold is ranked 4 out of 8 software in their category (Call Recording systems).

What are their main features and functionalities?

The software offers browser based reporting services for fixed and mobile usage and tracks communication assets and their usage. Usage costs can be allocated accurately across enterprise and raw call detail records can be accessed for security and auditing purposes. The software also offers protection against toll frauds through monitoring of suspicious calling patterns.

Mobile device management capabilities of the software include remote locking and wiping of devices, real time location tracking, phone monitoring, redirecting 411 calls, time and expense tracking, and integrated reporting. Other important services include automated uploading of electronic and paper invoices, call allocation, BI reporting, invoice processing, E911 notifications, and others.

Who are their main alternatives?

Popular alternatives to Sierra Gold: ExecVision, Gong.io, WinCall, Gryphon Networks, CallView 360, Callcruncher Access Anywhere. The full list of competitors can be found here.

What is the cost of Sierra Gold?

The cost of license starts at $300 per feature/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 10 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Sierra Gold.

What should you ask SAI during a demo session? (65 questions)

Schedule a demo with Sierra Gold and access 65 must ask questions for the vendor while watching Sierra Gold in action.

List of categories

Core Accounting

List of features

Data Import/Export
Basic Reports
Online Customer Support

Sierra Gold Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Sierra
ITQlick rating
4.5/5
Score
76/100
Pricing
10/10
License pricing
$300 per feature/month
Functionality
4
Review
Compare
ExecVision
ITQlick rating
4.3/5
Score
88/100
Pricing
5/10
License pricing
$1,254 per license
Functionality
4
Gong.io
ITQlick rating
4.9/5
Score
84/100
Pricing
6/10
License pricing
Pricing not available
Functionality
7
WinCall
ITQlick rating
3.5/5
Score
81/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
7
Gryphon
ITQlick rating
4.1/5
Score
62/100
Pricing
4.4/10
License pricing
$50 per user/month
Functionality
16
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.