SimpleDesk Review - why 4.1 stars?

Shlomi Lavi / updated: Aug 12, 2019

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What is SimpleDesk?

SimpleDesk is a help desk software that is fully ticket-based. It is capable of having a forum with full topic and back function. The forum can be shut down and the setting changed to standalone mode. It is downloadable for free online and is highly customizable, which makes it a great support for various organizations. Required operating systems are new Windows versions including Me, 98, 2000, NT and XP.

SimpleDesk was developed by three programmers from Simple Machines Forum (SMF) in 2009. Its main objective is to serve as standard style of coding for SMF mods. SMF is an application for free online forum. The need to develop helpdesk software was based upon requests from the forum community.

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Who is it best for?

SimpleDesk can be used by small to large scale businesses and boasts features that are helpful for a broad range of industries. It is offered for free, can be downloaded easily and is ready to use. Even if it’s a free program, it does a great work as a help desk solution to be used by different organizations. It is helpful for both businesses and nonprofit organizations that deal with large customer base since the forum is highly useful in exchanging information.

Main features and functionalities

Every business has to respond to the needs of its customers in all possible ways, and SimpleDesk offers a very efficient manner to do that. With all its features, customers can have unlimited chance to gather information they need. It is especially proud to showcase the ticket system that keeps everything organized and accurate. Users also have the freedom to customize the software according to their specific needs. They can add or remove fields to monitor any other data about particular tickets.

People who participate in forums will be notified by emails, but they can also opt not to be notified. This is so helpful if they are waiting for responses. It is important for customers to feel they are valued and this helps the business. Aside from the fields, the departments are also customizable giving freedom to users who want to make the most of the software. Aside from flexibility, SimpleDesk allows file attachments as additional help to customers who need more information. Topics are managed easily and strategically, and the forum itself can be removed to serve as standalone help desk.

What is the actual cost?

ITQlick pricing score is 7 out of 10 (10 is most expensive). Access ITQlick pricing guide for SimpleDesk.

Pros

• SimpleDesk is very easy to install on any computer in just a matter of minutes
• It is free yet offers great help to users
• Even if it is easily accessed online, security is guaranteed because of encryption of full session
• Users will also enjoy unlimited chat sessions
• There is no need to download to get the full feature of SimpleDesk on the browser.

Cons

• SimpleDesk is a bit slower compared to other help desk software
• On the server network, Java may run frequently while there is no clear target installation
• SimpleDesk features are fewer compared to other paid software
• There is no 24/7 customer support available for users in need of immediate assistance

How it stacks up?

Access a head to head analysis of SimpleDesk vs alternative software solutions.

Frequently Asked Questions (FAQs)