Simplify360 Review - why 3.7 stars?

Shlomi Lavi / updated: Apr 07, 2021

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What is Simplify360?

Simplify360 is a social media monitoring solution that can help businesses with their online reputation management needs and deliver better social customer service. Users can create dashboards using this software to track social profiles and keywords across the web.

Simplify360 was founded back in 2009, is operating directly and through parters in US, Korea, Malaysia and the Netherlands and customers from over 100 countries are currently using their solution.

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Who is it best for?

Simplify360 is suitable for agencies and industries related to insurance, banking, retail, airline, telecom media and entertainment and food and beverage. Tech Mahindra, Star and Yamaha are some of the clients of Simplify360.

Main features and functionalities

Simplify360 comes with data virtualization, automated sentiment classifier, drag and drop metrics, feedback collecting, email alerts, PDF and Excel format export, social media filters and customizable dashboards features. The social media filter feature can keep the collected data relevant and clean and help users to focus on only the things that matters.

What is the actual cost?

ITQlick pricing score is 6.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Simplify360.

Pros

• Simplify360 supports publishing to multiple social media channels unlike other similar tools
• Simplify360’s workflow supports handling brand management issues and customer service requests quickly
• The customer support of this social media monitoring software offers phone and email support for users.

Cons

• Simplify360’s real-time mobile alerts are not highly polished and needs improvement
• Simplify360 doesn’t offer a wide range of social media campaign management features comparing to other similar tools
• The customer support of this social media monitoring software doesn’t offer live chat option

How it stacks up?

Access a head to head analysis of Simplify360 vs alternative software solutions.

Frequently Asked Questions (FAQs)