Smart Queue Review - why 5 stars?
Compare PricingITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | CRM -> Smart Queue review |
Ranking: | Ranked 142 out of 605 CRM systems |
Company: | AVOXI |
Pricing: | starts at $19.99 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Smart Queue pricing, Smart Queue alternatives |
Shlomi Lavi / updated: Aug 04, 2022
Smart Queue features analytical services of call logging, call recording, call scoring, contact history database, and real time reporting. Other important capabilities include voice mail, three-way calling, remote call pickup, call transfer, escalation management, workforce management, and others.
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Table of Contents
What is Smart Queue?
Smart Queue is a web based CRM and call center solution for businesses of all sizes. Its capabilities include inbound call management, call blending, analytics, and others. The software was designed and launched by AVOXI headquartered in Georgian, United States.Who is it best for?
Customers of the software include businesses of all sizes and a wide range of types. Major industries where it can be used include telecom, business process outsourcing, retail and wholesale, automation and manufacturing, technology and IT services, and others. Some notable clients of the software include Ker & Downey, eManagement Ltd, and Hotel Tonight etc.Main features and functionalities
The software offers a variety of inbound call management capabilities including automatic call distribution (ACD) system, call queue management, computer telephony integration (CTI), interactive voice response (IVR), and skills based routing. The software offers real-time call monitoring as well as remote live monitoring. It also offers live call statistics along with historical reporting and customizable quality assurance forms.Smart Queue features analytical services of call logging, call recording, call scoring, contact history database, and real time reporting. Other important capabilities include voice mail, three-way calling, remote call pickup, call transfer, escalation management, workforce management, and others.
What is the actual cost?
The cost of license starts at $19.99 per month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Smart Queue. You can also find here pricing information from Smart Queue's website.How it stacks up?
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.