Smart Queue Review - why 5 stars?

Smart Queue Review
ITQlick Score: 81/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: CRM -> Smart Queue review
Ranking:Ranked 142 out of 605 CRM systems
Company: AVOXI
Pricing: starts at $19.99 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Smart Queue pricing, Smart Queue alternatives
Shlomi LaviShlomi Lavi / updated: Aug 04, 2022

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What is Smart Queue?

Smart Queue is a web based CRM and call center solution for businesses of all sizes. Its capabilities include inbound call management, call blending, analytics, and others. The software was designed and launched by AVOXI headquartered in Georgian, United States.

Who is it best for?

Customers of the software include businesses of all sizes and a wide range of types. Major industries where it can be used include telecom, business process outsourcing, retail and wholesale, automation and manufacturing, technology and IT services, and others. Some notable clients of the software include Ker & Downey, eManagement Ltd, and Hotel Tonight etc.

Main features and functionalities

The software offers a variety of inbound call management capabilities including automatic call distribution (ACD) system, call queue management, computer telephony integration (CTI), interactive voice response (IVR), and skills based routing. The software offers real-time call monitoring as well as remote live monitoring. It also offers live call statistics along with historical reporting and customizable quality assurance forms.

Smart Queue features analytical services of call logging, call recording, call scoring, contact history database, and real time reporting. Other important capabilities include voice mail, three-way calling, remote call pickup, call transfer, escalation management, workforce management, and others.

What is the actual cost?

The cost of license starts at $19.99 per month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Smart Queue. You can also find here pricing information from Smart Queue's website.

How it stacks up?

Access a head to head analysis of Smart Queue vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Smart Qu...
ITQlick rating
5/5
Score
81/100
Pricing
4/10
License pricing
$19.99 per month
Functionality
12
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review

Frequently Asked Questions (FAQs)

Is it the best CRM system?

Smart Queue is ranked 142 out of 605 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of Smart Queue is 5 stars out of 5 and the total score is 81 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Smart Queue makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Smart Queue can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Smart Queue and alternatives?

The most popular alternatives to Smart Queue in 2023: Pipedrive, Salesforce CRM, Zoho CRM, Nimble, Keap. Access the complete competitors analysis here - Smart Queue VS CRM Software alternatives.

List of categories

Call Recording
Banking CRM
Call Center
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Online CRM
Pharmaceutical CRM
Small Business CRM
Hotel CRM

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.