SMART Service Desk Review - why 4.7 stars?
Compare Pricing
| ITQlick Score: | 80/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> SMART Service Desk review |
| Ranking: | Ranked 59 out of 210 Help Desk systems |
| Company: | SMART Service Desk |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | SMART Service Desk pricing, SMART Service Desk alternatives |
Shlomi Lavi / updated: Jan 26, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is SMART Service Desk?
As a Help Desk Solution, SMART Service Desk is based on best-practice incident and case management processes. It can be deployed as a cloud-based or an on-premise help desk software. It can be used for any size of business including government, financial, retail, oil and gas, manufacturing, pharmaceuticals and education.Who is it best for?
The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.Main features and functionalities
SMART Service Desk features CMDB for ITIL compliance with functions and processes for IT Service desk, Incident Management, Problem Management, Change Order Management, Release, Configuration, Service Level Agreements, and Financial Management. It also supports ITSM processes for a fully configurable workflow. It also supports System Outage notifications with a GUI.What is the actual cost?
ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for SMART Service Desk.How it stacks up?
Access a head to head analysis of SMART Service Desk vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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SMART Se...
ITQlick rating
4.7/5
Score
80/100
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2/10
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Pricing not available
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Freshdesk
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94/100
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2/10
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$15 per agent/month
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SolarWin...
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5/5
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94/100
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4.2/10
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Zendesk
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4.3/5
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92/100
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2/10
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$49 per agent/month
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48
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Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
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Frequently Asked Questions (FAQs)
List of categories
Billing & Invoicing
Feedback Management
Help Desk
Self-Service Portal
Survey Software
Ticket Management
ITIL
Brand Management
Chat
Knowledge Management
Contract Management
Issue Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.