Smartlook Review - why 4.7 stars?

Smartlook Review
ITQlick Score: 76/100
ITQlick Rating: (4.7/5)
Pricing: 4/10 - average cost
Category: Bug Tracking -> Smartlook
Ranking:Ranked 5 out of 10 Bug Tracking systems
Company: Smartlook
Pricing: starts at $39 per month
Typical customers: SMBs
Platforms: Cloud
Links: Smartlook pricing, Smartlook alternatives

Shlomi LaviShlomi Lavi / updated: Mar 22, 2022

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What is Smartlook and its features?

SmartLook is a business intelligence toolset designed to help enterprises assess lead behavior. With a variety of tools, the software provides replays of users websites and apps, giving statistics on what content is being read and which features visitors interact with the most. It also gives users insights on what sections of their websites or apps need improving in order to convert more leads.

Some key features of the software are advanced filtering, always-on recording, visitor journey, and an identify customer tool. It is powered by SmartLook™, an internet company with a workforce of 36 employees. The company is headquartered in Brno, Czech Republic.


What is Smartlook rating?

The rating of Smartlook is 4.7 stars out of 5 and the total score is 76 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Smartlook?

The typical customers include the following business size: SMBs.

Is it easy to use?

Yes, Smartlook makes it fairly easy to use. This product is user friendly and intuitive.

Is Smartlook cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Smartlook can't be accessed on mobile, you would need to access it from your computer.

Is Smartlook the best Bug Tracking system?

Smartlook is ranked 5 out of 10 software in their category (Bug Tracking systems).

What are Smartlook's pros? (3 Pros)

  • This software has a lifetime free version that comes with events recording, heatmap, and funnel tools
  • Users can easily create heatmaps and funnels to have total control of set objectives
  • It is easy to set up and use

What are Smartlook's cons? (2 cons)

  • Headmaps do not work accurately with SPA web pages as reported by some users
  • There is no option to download web pages historic data yet

Who are their main alternatives?

Popular alternatives to Smartlook: test IO, DevTrack, Bugzilla, SpiraTeam, Squish, Appsee, Zoho Bug Tracker, FogBugz. The full list of competitors can be found here.

What is the cost of Smartlook?

The cost of license starts at $39 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Smartlook. You can also find here pricing information from Smartlook's website.

What should you ask Smartlook during a demo session? (65 questions)

Schedule a demo with Smartlook and access 65 must ask questions for the vendor while watching Smartlook in action.

Where Smartlook is used?

SmartLook is ideally fit for small and medium-sized enterprises. The software can be implemented by any type of company that is looking to improve customer engagement to yield more leads. Some of the enterprises that are using this software are Home Credit, Hostinger, and KiWi.com.

List of categories

Data analysis
Marketing Analytics
Mobile Marketing
Web analytics

Smartlook Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Smartlook
ITQlick rating
4.7/5
Score
76/100
Pricing
4/10
License pricing
$39 per month
Functionality
4
Compare
test IO
ITQlick rating
4.8/5
Score
84/100
Pricing
10/10
License pricing
$2,000 per feature/month
Functionality
7
DevTrack
ITQlick rating
3.5/5
Score
83/100
Pricing
6/10
License pricing
$20 per user/month
Functionality
6
Bugzilla
ITQlick rating
4.2/5
Score
81/100
Pricing
3/10
License pricing
Pricing not available
Functionality
5
SpiraTeam
ITQlick rating
4.1/5
Score
79/100
Pricing
3.8/10
License pricing
$43.50 per user/month
Functionality
16
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.