Smartlook Review - why 4.7 stars?

Smartlook Review
ITQlick Score: 76/100
ITQlick Rating: (4.7/5)
Pricing: 4/10 - average cost
Category: Bug Tracking -> Smartlook
Ranking:Ranked 5 out of 10 Bug Tracking systems
Company: Smartlook
Pricing: starts at $31 per month
Typical customers: SMBs
Platforms: Cloud
Links: Smartlook pricing, Smartlook alternatives

Shlomi LaviShlomi Lavi / updated: Jan 20, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Smartlook?

SmartLook is a business intelligence toolset designed to help enterprises assess lead behavior. With a variety of tools, the software provides replays of users websites and apps, giving statistics on what content is being read and which features visitors interact with the most. It also gives users insights on what sections of their websites or apps need improving in order to convert more leads.

Some key features of the software are advanced filtering, always-on recording, visitor journey, and an identify customer tool. It is powered by SmartLook™, an internet company with a workforce of 36 employees. The company is headquartered in Brno, Czech Republic.

What is Smartlook rating? ()

The rating of Smartlook is 4.7 stars out of 5 and the total score is 76 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Smartlook's typical customers?

The typical customers include the following business size: SMBs.

Is Smartlook the best Bug Tracking?

Smartlook is ranked 5 out of 10 software in their category (Bug Tracking systems).

What are Smartlook's pros? (3 Pros)

  • This software has a lifetime free version that comes with events recording, heatmap, and funnel tools
  • Users can easily create heatmaps and funnels to have total control of set objectives
  • It is easy to set up and use

What are Smartlook's cons? (2 cons)

  • Headmaps do not work accurately with SPA web pages as reported by some users
  • There is no option to download web pages historic data yet

Who are their main alternatives?

Popular alternatives to Smartlook: test IO, DevTrack, Bugzilla, SpiraTeam, Squish, Appsee, Zoho Bug Tracker, FogBugz. The full list of competitors can be found here.

What is the cost of Smartlook?

The cost of license starts at $31 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Smartlook

What should you ask Smartlook during a demo session? (65 questions)

Schedule a demo with Smartlook and access 65 must ask questions for the vendor while watching Smartlook in action.

Is it the right software for you?

SmartLook is ideally fit for small and medium-sized enterprises. The software can be implemented by any type of company that is looking to improve customer engagement to yield more leads. Some of the enterprises that are using this software are Home Credit, Hostinger, and KiWi.com.

Smartlook's list of categories:

Data analysis
Marketing Analytics
Mobile Marketing
Web analytics

Smartlook Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Smartlook
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
76/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$31 per month
Functionality
4
Compare
test
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
7
Review
DevTrack
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$20 per user/month
Functionality
6
Bugzilla
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
81/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
5
SpiraTeam
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
79/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$46.66 per user/month
Functionality
16
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.