SmartSupport Pricing Plans & Cost Guide (Oct 2022)

SmartSupport Review
ITQlick Score: 78/100
ITQlick Rating:
Pricing: 8/10 - high cost
Category: Knowledge Management -> SmartSupport review -> SmartSupport pricing
Ranking:Ranked 12 out of 16 Knowledge Management systems
Company: Safeharbor Knowledge Solutions
Pricing: starts at $199 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: SmartSupport review, SmartSupport alternatives
Shlomi LaviShlomi Lavi / Oct 22, 2022

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SmartSupport pricing: How much does it cost in 2023?

SmartSupport offers few flexible plans to their customers with the basic cost of a license starting from $199 per user/month. Read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.

SmartSupport vs. competitors (pricing)

SmartSupport is more expensive than the industry average. When comparing to other top Knowledge Management vendors, on a scale between 1 to 10 (10 is the most expensive to implement), SmartSupport is rated 8. Read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.

Cost of software customizations

Customizing the software to meet the specific needs of the organization can be a costly process, especially if the customization requires significant development or integration work. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work.

Data migration cost Relevant for SmartSupport

Migrating data from old systems to the new software can be a time-consuming and costly process, especially if the data is large or complex. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data.

Cost of training

How many groups (different departments, usages, type of users) are needed for SmartSupport training? Training employees to use the new software can be a significant cost, especially if the software is complex or requires specialized knowledge. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training.

Cost of maintenance

Ongoing maintenance and support for the software can be a significant cost, especially if the software requires frequent updates or has a high rate of bugs or issues. The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required.

Frequently Asked Questions (FAQs)

How much does SmartSupport cost per month?

Their pricing plan starts at $199 per user/month.

They offer a free trial?

Yes, SmartSupport offers a free trial so you can try it yourself, free trials are great because your team can test the software (at least basic features of it) in your own time without the pressure of sales teams.

Can I use SmartSupport for free?

No, SmartSupport don't offer a free version of their product.

How do I get pricing information directly from the vendor?

You can get it on their website. So why do you need us? we can help you get the total cost of implementation (not just the cost of licenses) and compare them with alternative solutions.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.

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Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.