Smartwerks Review - why 4.5 stars?

Shlomi Lavi / updated: Aug 18, 2022

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What is Smartwerks?

Smartwerks is a cloud-based Point of Sale software with inventory and accounting solutions. It provides users with a platform where they can sell their products faster, optimize their inventory, reward customer loyalty, and manage item repairs. Another feature that has been incorporated to Smartwerks is the referral program which encourages customers to spread the word regarding the user business.

Also with the Smartwerks extensive analytics tools, users can increase the bottom-line profits and grow their business through making better buying and selling decisions. This solution is offered by Smartwerksusa, which is a United States company that was founded in 2010.

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Who is it best for?

Smartwerks is specifically designed to help small and mid-sized retailers and wholesalers. The software supports managing single user, multi user and multi-location and reports in real time and can be used by Liquor Stores, Gift and Hoppy Shops, Jewelry Shops, Craft and General Merchandise Stores, Bike Shops and E-Cig/Vapor Stores. Bob Hobby Center, Bike Pros and Brandon Cross Liquors are some of the clients of Smartwerks.

Main features and functionalities

Smartwerks offer point of sale, accounting, inventory control, purchase order, sample reports, customer history features. The software is web-based and can be accessed from any web-based device. The point of sale part can help users to sell merchandizes quickly and manage sales order and delivery sales order. The accounting part can help users to manage general ledger, accounts payable, accounts receivable and banking. The inventory control feature can help users to categorize items by department, brand and product type to get better control over inventory.

Users can also monitor stock levels for all branches, view transaction history and check sales price level using inventory functions. The purchase order part comes with inquiry screens and PO receiving features. The sample reports part can help users to get daily sales report, branch sales ranking report, employee sales ranking report, sales summary report, inventory valuation report, AR cash receipts report, income statement and balance sheet. The software also offers on-site and offsite training if required.

What is the actual cost?

The cost of license starts at $119 per month. ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Smartwerks. You can also find here pricing information from Smartwerks's website.

Pros

• Smartwerks is easy to implement and can accept credit cards, plus it helps users get funding from other sources if they need it
• There is a time clock included in the program that facilitates more precise employee time tracking
• Thanks to the work order feature, users will be able to store all of their notes in one place, which is fantastic for user care calls
• The POS software supports exporting the inventory information from existing inventory system to this POS solution via Excel spreadsheet
• The POS solution supports managing several locations and doesn’t require any server
• The software allows a very effective marketing campaign through loyalty rewards program, targeted mailing lists and email marketing.
• You can create and manipulate reports in a variety of methods because of high customization facilities.
• The software offers both deployment models of online and on premise deployment.
• Round the clock customer support service of the software includes blog, phone, FAQ, and instructional videos etc.
• Web based deployment option allows you to access the system from anywhere in the world.

Cons

• Does not have a price estimate or quotation feature would
• Smartwerk doesn’t offer any mobile dedicated app for iOS and Android users
• The implementation process of Smartwerk takes minimum 2 weeks for most single store operations
• The customer support of this POS solution doesn’t offer any 24/7 hours live phone support
• The POS solution doesn’t offer much customer relationship management features like other similar tools

How it stacks up?

Access a head to head analysis of Smartwerks vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Smartwerks right for you or your business?

Smartwerks is a user-friendly POS, inventory, and optional accounting system designed to give small and medium-sized specialty stores a fighting chance against the industry giants. Users of Smartwerks include retailers of mattresses, furniture, patio and hearth products, home appliances, food trucks, wholesalers, and more. Retailers like Paradise Jewelry and Mattress by Appointment and discount retailers like Sleep Cheap Mattresses all use Smartwerks.