Smith Review - why 5 stars?

Shlomi Lavi / updated: Apr 02, 2022

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What is Smith?

Smith is a customer support software designed to reply to messages and calls automatically. The software guides potential clients on one business website, handles appointment booking, captures and follows up leads, and turn leads into conversions. It also makes an outbound call back, keeps users up-to-date with clients, and screens and captures callers. Additionally, Smith allows users to grow businesses, unify sales communication, win more clients, and boost business reputation.

Some features of the software are; lead screening and intake, appointment scheduling, SMS text answering, and website chat. Smith was founded by Smith.ai Inc, a software company founded by Justin Maxwell and Aaron Lee in 2015. Smith.ai Inc is based in Los Altos, California, United States, with a workforce size of about 51-200 persons.

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Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

Smith pricing plans include Virtual Receptionist and Live Chat. The Virtual Receptionist plan consists of a Starter plan, Basic plan, Pro plan, and Custom plan. The Starter plan costs $140/month and features 20 calls/live chats 1 transfer destination, a free AI chatbot, and $7 for each additional conversation. The Basic plan costs $300/month and features 50 calls/live chats, 2 transfer destinations, free CRM, and $6 per additional conversation.

The Pro plan costs $600/month and features 120 calls/live chats, 5 transfer destinations, and $5 per additional conversation. The Custom plan pricing is customized as well as its features. Smith software also has additional monthly pricing like a $0.50 charge for each of SMS/slack notifications, CRM integrations, team notifications, text/email follow up, conflict checks, and accept collect calls.

Dedicated Spanish line costs $0.75 per month, additional ping costs $0.25 each, while Accept payments, third party intake, appointment booking, and complex call routing cost $1 charge each. In addition, Extended intake costs $1.50, business caller ID costs $10/month, and an additional transfer destination costs $15. The Live Chat plan consists of a free package, Starter, Basic and Pro.

The free plan includes 1 qualification playbooks, 5 Smart Q&A and Custom Lead Screening. The Starter plan costs $140/month and comes with 20 live chats and 2 custom programming hours, cost $20 a month for appointment booking, and an additional cost of $7/chat after 20 live chats. The Basic plan costs $300/month and comes with 50 live chats and 5 custom programming hours, cost $50 a month for appointment booking, and an additional $5/chat after 50 live chats.

The Pro plan costs $120/month and comes with 120 live chats, 10 custom programming hours, cost $100 a month for appointment booking, and an additional $5/chat after 120 live chats. Furthermore, all Live Chat sub-plans cost an additional $200 per hour expert services on additional customization

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Smith.

Pros

• The software functions 24/7 in responding to customers
• It creates free time for staff to attend to other important issues
• Smith software blocks all spam-related activities
• The software schedules call transfers and also has an appointment reminder feature

How it stacks up?

Access a head to head analysis of Smith vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Smith right for you or your business?

The software suits all business sizes in the construction and design, legal and law firms, marketing and design, and IT and managed services industry. Contractors, agencies, consultants, receptionists, and lawyers would find this software useful. Some of the companies using this software are; CMIt Solutions, Petrova Law PLLC, the Carter Law Firm, and With Law PLLC.