Smith Review - why 5 stars?

Smith Review
ITQlick Score: 88/100
ITQlick Rating: (5/5)
Pricing: 4/10 - average cost
Category: AI: Customer Support -> Smith
Ranking:Ranked 1 out of 10 AI: Customer Support systems
Company: Smith.ai
Pricing: starts at $140 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Smith pricing, Smith alternatives

Shlomi LaviShlomi Lavi / updated: Feb 07, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Smith?

Smith is a customer support software designed to reply to messages and calls automatically. The software guides potential clients on one business website, handles appointment booking, captures and follows up leads, and turn leads into conversions. It also makes an outbound call back, keeps users up-to-date with clients, and screens and captures callers. Additionally, Smith allows users to grow businesses, unify sales communication, win more clients, and boost business reputation.

Some features of the software are; lead screening and intake, appointment scheduling, SMS text answering, and website chat. Smith was founded by Smith.ai Inc, a software company founded by Justin Maxwell and Aaron Lee in 2015. Smith.ai Inc is based in Los Altos, California, United States, with a workforce size of about 51-200 persons.

What is Smith rating? ()

The rating of Smith is 5 stars out of 5 and the total score is 88 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Smith's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Smith the best AI: Customer Support?

Smith is ranked 1 out of 10 software in their category (AI: Customer Support systems).

What are Smith's pros? (4 Pros)

  • The software functions 24/7 in responding to customers
  • It creates free time for staff to attend to other important issues
  • Smith software blocks all spam-related activities
  • The software schedules call transfers and also has an appointment reminder feature

Who are their main alternatives?

Popular alternatives to Smith: Sundown, Ivy.ai, Myra, Brain, Pez.AI, Presence AI, Alterra.ai, DigitalGenius. The full list of competitors can be found here.

What is the cost of Smith?

Smith pricing plans include Virtual Receptionist and Live Chat. The Virtual Receptionist plan consists of a Starter plan, Basic plan, Pro plan, and Custom plan. The Starter plan costs $140/month and features 20 calls/live chats 1 transfer destination, a free AI chatbot, and $7 for each additional conversation. The Basic plan costs $300/month and features 50 calls/live chats, 2 transfer destinations, free CRM, and $6 per additional conversation.

The Pro plan costs $600/month and features 120 calls/live chats, 5 transfer destinations, and $5 per additional conversation. The Custom plan pricing is customized as well as its features. Smith software also has additional monthly pricing like a $0.50 charge for each of SMS/slack notifications, CRM integrations, team notifications, text/email follow up, conflict checks, and accept collect calls.

Dedicated Spanish line costs $0.75 per month, additional ping costs $0.25 each, while Accept payments, third party intake, appointment booking, and complex call routing cost $1 charge each. In addition, Extended intake costs $1.50, business caller ID costs $10/month, and an additional transfer destination costs $15. The Live Chat plan consists of a free package, Starter, Basic and Pro.

The free plan includes 1 qualification playbooks, 5 Smart Q&A and Custom Lead Screening. The Starter plan costs $140/month and comes with 20 live chats and 2 custom programming hours, cost $20 a month for appointment booking, and an additional cost of $7/chat after 20 live chats. The Basic plan costs $300/month and comes with 50 live chats and 5 custom programming hours, cost $50 a month for appointment booking, and an additional $5/chat after 50 live chats.

The Pro plan costs $120/month and comes with 120 live chats, 10 custom programming hours, cost $100 a month for appointment booking, and an additional $5/chat after 120 live chats. Furthermore, all Live Chat sub-plans cost an additional $200 per hour expert services on additional customization

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Smith

What should you ask Smith.ai during a demo session? (65 questions)

Schedule a demo with Smith and access 65 must ask questions for the vendor while watching Smith in action.

Is it the right software for you?

The software suits all business sizes in the construction and design, legal and law firms, marketing and design, and IT and managed services industry. Contractors, agencies, consultants, receptionists, and lawyers would find this software useful. Some of the companies using this software are; CMIt Solutions, Petrova Law PLLC, the Carter Law Firm, and With Law PLLC.

Smith's list of categories:

Dashboards & KPIs
AI: Chatbots
Customer Service
Lead Generation
Web Data Extraction
SMS Marketing
Social Media
Appointment Scheduling
Workflow Management
eCommerce
Lead Management
Third Party Logistics (3PL)

Smith's list of features:

Chat
Dashboard
Knowledge Base
Social Media
Workflow Rules & Management
eCommerce
Scheduling

Smith Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Smith
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
88/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$140 per month
Functionality
19
Review
Compare
Sundown
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
82/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$50 per month
Functionality
4
Ivy.ai
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
81/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
8
Review
Myra
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
81/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
3
Review
Brain
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
78/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
12
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.