SMS Assist Review - why 3.1 stars?

Shlomi Lavi / updated: Mar 11, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is SMS Assist?

SMS Assist is a proprietary cloud-based facility management software solution that helps facility owners and managers reduce the cost of maintenance and improve service levels. The platform comes with several capabilities that facilitate maintenance management for properties, and some of these features are explained below:

• Work Order Management: With SMS Assist, users can simplify work order creation, identify maintenance needs easily, and get the needed maintenance service at the first time of asking.
• Work Validation: SMS Assist comes with maintenance tracking features that help users follow the maintenance trail across their portfolios. Users get alerts on the arrival of service providers, time spent, and assets serviced, and access before and after photos with timestamps and GPS details for authenticity.
• Maintenance Management: SMS Assist helps users execute cost-effective strategies based on available data and plan for repairs, work deferments, and replacements in the future on the assets within their control.
• Spend Control: With SMS Assist, facility managers and owners can limit maintenance trip costs, adjust spending priorities, rebill work orders based on lease agreements, and leverage actionable insights from real-time data collated across all locations.

SMS Assist was founded in 1995 and launched its integrated platform, One, in 2016. The company is headquartered in Chicago, Illinois, USA, and has between 500–1000 employees.

---

---

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for SMS Assist.

Pros

• SMS Assist is fitted with excellent features that make it a comprehensive unit
• The software effectively improves service levels, removes inadequacies, and improves quality
• SMS Assist is generally easy to use, even for newbies
• Knowledgeable and Experienced Maintenance Professionals

Cons

• SMS Assist is sometimes slow and unresponsive when in use
• The platform does not have machine learning features like some of its top alternatives
• More expensive than other facilities management solutions

How it stacks up?

Access a head to head analysis of SMS Assist vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is SMS Assist right for you or your business?

SMS Assist is a fully integrated cloud-based property and facilities management software solution that helps institutions/property owners in several industries handle and streamline their maintenance leads. The software has served industries like health, food service, etc., and can support maintenance activity of all sizes.